Higharc

• Own the delivery of customer configurations and home plans into the Higharc platform • Translate home plans, validate configurations, and produce documentation that meets the standard Higharc's builders depend on • Maintain task tracking and progress documentation to support milestone management across active implementations • Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings • Execute assigned deliverables on time and to standard, with direct accountability for your work product • Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team • Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology • Travel up to 10–20% for customer on-sites and company retreats

• Work across the product surface area – optimizing queries, building React components, establishing frontend state patterns, writing e2e tests, integrating external APIs • Own projects end-to-end: shape product solutions, translate requirements into actionable engineering work, communicate risks and opportunities early • Maintain high code quality through risk-based tests and thoughtful code reviews

• Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value. • You'll create the reporting and dashboards that surface where work is flowing and where it's stuck, then act on what you see. • You'll push your team toward standardization — fewer one-off approaches, more templates and repeatable systems that preserve quality at scale. • When something goes sideways with a customer, you step in. • You'll also work closely with Product, Engineering, Customer Success, and Sales — translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane. • Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results. • Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity. • Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches. • Serve as the escalation owner when customer implementations are at risk — and see them through to resolution. • Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution.

• Lead implementation of builder homes into the Higharc Editor, managing task progress and gaps through to delivery • Serve as the primary technical point of contact for builder product leads, translating existing plans and documentation into Higharc-compatible settings • Represent Higharc in technical pre-sales conversations and provide ongoing technical support to platform users • Deliver QA/QC on the Editor product, logging bugs and surfacing issues with precision and context • Contribute subject matter expertise as a target user, providing structured feedback that informs product direction • Assist architecture and engineering teams in defining requirements based on field experience and builder workflows

• Design and run internal AI training programs tailored to each team's actual workflows • Establish org-wide AI best practices • Own build-vs-buy decisions for AI tooling • Build and ship production internal AI tools for high-leverage workflows • Partner with Special Projects and the Sr. AI Engineer to translate Labs research • Define and report adoption metrics

• Own field marketing strategy tied to enterprise revenue targets, pipeline gaps, and segment priorities across enterprise builders, named accounts, dealers/LBM, and partners • Design and execute integrated field programs — trade shows, executive dinners, partner activations, roadshows, and regional events — tiered by investment level and expected return • Orchestrate Sales, BDRs, Partnerships, and Marketing around each event: own attendee strategy and account targeting, drive pre-event outreach, manage executive invitation and meeting goal-setting, and hold all parties accountable for post-event follow-through • Build on and integrate learnings from existing events personnel to establish clear RACI, execution playbooks, and performance standards across the team • Own the full event operating model: evaluation, set standards for CRM hygiene, meeting creation, attribution, and ROI reporting • Coordinate with demand generation and BDRs to extend event impact through targeted campaigns, account outreach, and retargeting • Travel domestically and internationally as required — our event calendar is active and field presence matters

• Own and maintain the integrated project plan across Higharc and customer workflows. • Coordinate across program workstreams including plan and option configuration, estimating and purchasing, sales readiness, integrations, training and launch. • Maintain a clear, current view of project health and escalate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems. • Identify and escalate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems. • Own launch readiness visibility and ensure readiness criteria are tracked, current, and clearly communicated. • Improve Adoption project management standards through templates, playbooks, and reusable delivery artifacts grounded in real account work. • Collaborate with customer stakeholders, technical leadership, and Client Strategy teams to execute complex statements of work and onboarding strategies.

• Lead Support and Training strategy across time zones through organization design, escalations paths, coverage models, and operating cadence • Develop a High-Performing Team: Recruit, hire, train, and manage a team of training and support professionals who will become experts in the Higharc platform • Foster a culture of accountability, continuous improvement, and professional development • Work closely with the VP of Adoption to ensure alignment with the broader business strategy • Partner with the Product team to advocate for the voice of the customer and provide actionable feedback on platform functionality • Design onboarding programs that reduce implementation time and increase early adoption • Build role-based learning paths for admins, power users, and everyday users, driving ongoing adoption through enablement campaigns

Role Description Higharc is seeking a Customer Adoption Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Customer Adoption, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization. This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work. You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health. Expect to: - Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health. - Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value. - Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value. - Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving. - Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall. - Translate patterns in customer friction into structured product, implementation, and account intelligence. Qualifications - 5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs. - Strong executive communication skills and the ability to independently influence senior customer stakeholders. - Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers. - Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams. - Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress. - The ability to synthesize project details into an accurate account narrative without owning every administrative detail. - Willingness to travel 25%, with occasional fluctuations during customer launch periods. Benefits - Flexible hours to do your best work without missing out on life. - Competitive salaries with significant equity in a fast-growing, well-funded company. - Comprehensive medical, dental, and vision coverage. - Unlimited PTO and meaningful maternity/paternity leave for all U.S based full-time employees. - Access to short and long-term disability plans and a 401K. - Stipend to create the ideal home office for remote work.

• Lead planning and delivery across the generative model, geometry pipeline, and BDG APIs • Partner with PMs early to scope PRDs, surface constraints, and assess feasibility before engineer owners take over delivery • Evaluate technical proposals from your team and route them forward — to the Director of Engineering when scoped to your team, or to the ARC when they cut across squads • Coordinate with the other BDG EM to keep technical direction, interfaces, and the platform coherent across both teams • Shape a clean contract between the building model and Higharc Studio's interaction and rendering systems as its API surface matures • Develop and mentor engineers, and attract strong computational geometry and CAD talent across North America • Run an async-first, minimal-meeting team with clear ownership and high accountability