Higharc

Role Description Higharc is seeking a Customer Adoption Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Customer Adoption, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization. This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work. You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health. Expect to: - Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health. - Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value. - Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value. - Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving. - Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall. - Translate patterns in customer friction into structured product, implementation, and account intelligence. Qualifications - 5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs. - Strong executive communication skills and the ability to independently influence senior customer stakeholders. - Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers. - Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams. - Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress. - The ability to synthesize project details into an accurate account narrative without owning every administrative detail. - Willingness to travel 25%, with occasional fluctuations during customer launch periods. Benefits - Flexible hours to do your best work without missing out on life. - Competitive salaries with significant equity in a fast-growing, well-funded company. - Comprehensive medical, dental, and vision coverage. - Unlimited PTO and meaningful maternity/paternity leave for all U.S based full-time employees. - Access to short and long-term disability plans and a 401K. - Stipend to create the ideal home office for remote work.

• Lead planning and delivery across the generative model, geometry pipeline, and BDG APIs • Partner with PMs early to scope PRDs, surface constraints, and assess feasibility before engineer owners take over delivery • Evaluate technical proposals from your team and route them forward — to the Director of Engineering when scoped to your team, or to the ARC when they cut across squads • Coordinate with the other BDG EM to keep technical direction, interfaces, and the platform coherent across both teams • Shape a clean contract between the building model and Higharc Studio's interaction and rendering systems as its API surface matures • Develop and mentor engineers, and attract strong computational geometry and CAD talent across North America • Run an async-first, minimal-meeting team with clear ownership and high accountability

Role Description Higharc is hiring an Engineering Manager with a strong computational geometry and CAD background to lead one of our two Building Generation (BDG) teams — the engineers who own the generative model of the home and the platform we're building around it. The role reports to the Director of Engineering and will build out our first team in Europe. The BDG platform is the generative model at the core of Higharc — a parametric system that takes architectural intent and produces fully-resolved 2D and 3D buildable geometry, feeding design, documentation, estimation, and manufacturing. You'll lead planning and delivery across the model, the geometry pipeline, and the APIs we're building around it so the rest of Higharc (and eventually external partners) can build on top. Expect to: - Lead planning and delivery across the generative model, geometry pipeline, and BDG APIs. - Build out the European BDG team — attract strong computational geometry engineers in the region and grow the team sustainably. - Partner with PMs early to scope PRDs, surface constraints, and assess feasibility before engineer owners take over delivery. - Evaluate technical proposals from your team and route them forward — to the Director of Engineering when scoped to your team, or to the ARC when they cut across squads. - Coordinate with the other BDG EM to keep technical direction, interfaces, and the platform coherent across both teams. - Shape a clean contract between the building model and Higharc Studio's interaction and rendering systems as its API surface matures. - Run an async-first, minimal-meeting team with clear ownership and high accountability. Qualifications - 5+ years in software engineering with significant time in CAD/CAM or computational geometry, and 2+ years managing technically deep engineering teams. - Deep background in computational geometry (boolean operations, mesh processing, BReps, constraint solving, or related areas). - Strong expertise in parametric and generative modeling of 2D and 3D geometries — feature-based modeling, history graphs, dependency propagation, and keeping parametric systems robust at scale. - Experience with platform development and API design for multiple internal (and ideally external) consumers, with attention to versioning, performance, and developer experience. - Familiarity with geometry kernels — commercial, open-source, or custom-built — and comfort with the trade-offs. - Fluency in AI-supported software development practices and active use of them in your engineering workflow. - A delivery track record in a fast-paced, distributed environment. - Based in a European timezone. Benefits - Flexible hours to do your best work without missing out on life. - Competitive salaries with significant equity, in a fast-growing, well-funded company. - Comprehensive medical, dental, and vision coverage. - Unlimited PTO and meaningful maternity/paternity leave for all U.S based full-time employees. - Access to short and long-term disability plans and a 401K. - Stipend to create the ideal home office for remote work.

• Own delivery across materials estimation, vendor/supplier integrations, and the materials marketplace — from execution to platform strategy • Lead and develop Engineering managers and a growing team of engineers, building the culture and operating model for the Materials org • Drive predictable, reliable shipping with clear priorities and strong cross-functional alignment across Product, Sales, and Customer Success • Partner with Product to define and execute the materials marketplace roadmap — supplier onboarding, catalog and SKU integrations, estimating workflow improvements, and BOM API expansion • Represent engineering in external supplier and vendor conversations, shaping relationships that affect how our platform is built and adopted • Hire, onboard, and develop engineers as the materials program scales • Evolve team structure and ownership boundaries as distinct surfaces emerge from early-stage work

• Build and own the People Ops roadmap • Lead, mentor, and develop the People Ops team • Evolve our remote-first culture with systems and programs built around accountability, autonomy, and resilience • Refine our performance management and engagement programs • Build and lead a manager training and support program • Oversee IT systems, benefits, compliance, and help desk • Serve as the point person for organizational change and internal communication • Partner cross-functionally with Recruiting and Events

• Build and maintain full-stack features spanning UI, API layer, business logic, and data models • Design and implement complex rule engines that manage pricing, inventory, availability, and constraint logic • Architect extensible, maintainable systems that scale with growing product complexity • Develop configuration and customization experiences where users navigate complex choices with many interdependent constraints • Optimize backend performance including query tuning, N+1 resolution, indexing strategies, and scaling bottlenecks • Build complex search, filtering, and querying systems across large datasets • Bridge visual/design tools with underlying data and business logic layers (3D/CAD adjacency)

• Set the vision, strategy, and execution for the core platform experience • Build and manage a strong team of product managers • Own the product vision, strategy, and roadmap for Higharc’s core platform experience • Turn Studio product into a platform by exposing the core building model and drafting workflows through APIs • Help define how AI is woven across the product portfolio • Own product metrics and business outcomes • Partner closely with Engineering and Design leadership • Shape how platform capabilities are exposed and extended through integrations, internal tooling, and shared services across the company • Stay on top of industry trends and emerging technologies

• Define the vision, strategy, and execution for products that help homebuyers explore and configure their homes • Lead product efforts across Estimate and Showroom, shaping connected experiences • Build and manage a strong team of product managers • Shape end to end experience for homebuyers and builders • Drive how AI is integrated into the buyer journey • Own key metrics across the buyer journey • Collaborate with internal and external stakeholders for market needs validation • Mentor and develop product managers

• Serve as the primary talent partner to Engineering hiring managers • Develop recruiting-appropriate fluency in our tech stack, architecture, and Engineering roadmap • Own the candidate experience end-to-end • Manage interview scheduling and process logistics in Ashby • Actively manage funnel health across multiple requisitions • Lead offer processes from approval through close • Use recruiting data and feedback to continuously improve hiring outcomes

• enhance Higharc's platform quality by collaborating closely with our Engineering and Product teams • manually test new features, regression scenarios, and complex user flows in a modern web-based CAD application • write, maintain, and execute test cases based on product specifications and user stories • collaborate with developers and PMs to understand technical implementations and identify edge cases in new features, before they reach end users • log bugs using our issue tracking system (Linear) • validate fixes and contribute to QA sign-off for releases • work with automated test output and support identifying gaps in test coverage so our automation engineers can help fill in those gaps • participate in release QA coordination