Role Description We are seeking a strategic and client-focused Global Head of Talent Acquisition to lead our worldwide hiring operations. The ideal candidate brings proven leadership in BPO hiring environments, excels in client management, and thrives in fast-paced, high-volume recruitment settings. You will own and evolve our global talent acquisition strategy to attract, engage, and hire top-tier talent across all regions and verticals. Responsibilities - Global TA Strategy & Execution - Develop and implement a scalable, data-driven global TA strategy aligned with business goals. - Oversee full lifecycle recruitment across all regions and job levels, from sourcing to onboarding. - Client Management & Stakeholder Engagement - Act as a trusted advisor to internal clients and business leaders across multiple geographies. - Build and maintain strong relationships with key accounts, ensuring hiring expectations and service levels are consistently met. - BPO Recruitment Leadership - Drive volume hiring across BPO functions such as customer support, back office, content moderation, etc. - Bring market insights and best practices from BPO talent landscapes across APAC, LATAM, EMEA, and North America. - Team Leadership & Development - Lead, mentor, and grow a diverse team of TA professionals, regional leads, and sourcing specialists. - Foster a high-performance, client-centric culture within the TA team. - Vendor & Partner Management - Manage global RPO partners and staffing agencies to ensure delivery, compliance, and quality-of-hire. - Negotiate vendor contracts and set clear SLAs and KPIs. - Reporting & Analytics - Track, report, and analyze key recruitment metrics (time-to-fill, cost-per-hire, source effectiveness, etc.). - Provide regular hiring forecasts and TA performance reviews to executive leadership. - Employer Branding & Talent Marketing - Collaborate with marketing and branding teams to position the company as an employer of choice globally. - Lead initiatives to improve candidate experience and EVP. Qualifications - 10+ years of progressive talent acquisition experience, with at least 3 years in a global or regional head role. - Proven track record in high-volume BPO recruitment across global delivery centers. - Strong client management and stakeholder influence skills. - Deep understanding of global hiring practices, labor laws, and sourcing channels. - Experienced in leading TA teams across multiple time zones and cultures. - Excellent command of recruitment technology tools (ATS, CRM, sourcing platforms). - Data-driven mindset with the ability to present insights and trends to executive teams. - Strong communication, leadership, and strategic planning skills. - Bachelor's degree required; Master's degree in HR or Business is a plus. Working Location Remotely.

Role Description This role is responsible for the effective recruitment and selection of qualified candidates by liaising with all hiring Managers and coordinating the hiring process end to end utilizing both the ATS and external platforms. - Manage full-cycle recruitment from job post, conduct pre-screening, coordinate and attend interviews, preparing final offers and close requisition for US, Mexico, and Canada. - Sourcing qualified candidates to build pipelines of candidates for current or future needs. - Collaborate with hiring managers when setting qualification criteria and advise of possible challenges. - Host and participate in job fairs both in person and virtual. - Good written and verbal communication skills. - Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook. - Demonstrate your meticulous attention to detail by ensuring accuracy and decision making. - Driven by results working in a fast-paced environment. - Maintain a well-organized calendar to balance meetings, tasks, and future initiatives. - Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively. Qualifications - Bachelor’s degree in human resources management or related field. - Minimum 3 years of human resources experience specializing in Recruitment and Selection. - Experience with applicant tracking systems. - Positive track record of handling sensitive and confidential issues. - Experience in full-cycle recruitment and employee retention. - In-depth knowledge of employment legislation and regulations including labour laws as it pertains to new hires. - Strong interpersonal, communication and project management skills. - Effective consulting, influencing, and negotiation skills. - Intermediate MS Office knowledge. - Bilingual – Spanish/English. - Valid Passport and ability and desire to occasionally travel if required to other office locations in CAD/USA/MEX. Benefits - Competitive salary, benefits package. - A friendly, collaborative work environment. - Opportunities for professional development & ongoing learning. - A chance to be part of a growing organization.

• Support managers, supervisors, and senior HR staff with federal recruitment actions • Assist with staffing actions for GS and Administratively Determined positions • Use USA Staffing to help develop, post, and manage vacancy announcements • Prepare vacancy announcement content with required position and recruitment information • Support job analysis based on position duties, qualifications, and hiring needs • Assist with specialized experience statements for positions and grade levels recruited • Develop minimum qualification questions and related assessment materials • Use USA Hire and other second hurdle assessment options when appropriate • Review applications to determine basic eligibility and minimum qualifications • Apply federal qualification standards, hiring authorities, and veterans’ preference • Assist with rating and ranking applicants in accordance with federal staffing requirements • Make proper annotations in USA Staffing and related automated staffing systems • Support rating panels and assist with applicant material review as needed • Assist with issuing certificates of eligibles to management officials • Prepare candidate notices, notices of results, and related recruitment communications • Respond to inquiries from supervisors, managers, applicants, and candidates • Support general, specialized, or targeted outreach recruitment efforts • Assist with recruitment actions conducted under Delegated Examining procedures • Support quality reviews of staffing case files before employment offers are extended • Help verify candidate eligibility and qualification requirements before appointment • Draft or assist with standard job aids for USA Staffing and USA Hire • Maintain staffing documentation in accordance with federal records requirements • Handle applicant, personnel, and recruitment information with discretion • Perform work in accordance with DOJ, EOUSA, OPM, and federal staffing requirements • Support timely, accurate, and compliant completion of recruitment actions

• Provide federal staffing and recruitment support for General Schedule supervisory, administrative, and support positions • Consult with managers/supervisors to develop recruitment strategies based on position requirements and mission needs • Apply knowledge of internal, external, competitive, and special hiring authorities to support recruitment actions • Conduct job analysis and develop specialized experience statements for vacancy announcements • Develop minimum qualification questions and assessment tools for federal recruitment actions • Support USA Hire and other assessment tools, including structured resume reviews and interviews • Prepare and post vacancy announcements using USA Staffing for posting on USAJOBS • Ensure vacancy announcements include required information, elements, and position-specific details • Review applications to determine applicant eligibility, qualifications, and veterans’ preference • Rate and rank applicants in accordance with applicable federal staffing rules and procedures • Make proper annotations in the automated staffing system • Issue certificates of eligibles to management officials • Prepare notices of results and other candidate notification documents • Coordinate rating panels and support the review of applicant materials • Conduct quality reviews of staffing case files prior to extension of employment offers • Verify that selected candidates meet eligibility and qualification requirements prior to appointment • Respond to inquiries from supervisors, managers, and candidates regarding staffing and recruitment actions • Perform general, specialized, or targeted outreach recruitment efforts as needed • Draft or assist with standard job aids in support of USA Staffing, USA Hire, and related recruitment services • Maintain accurate staffing documentation and ensure completed work products meet federal requirements • Follow DOJ, EOUSA, OPM, USA Staffing, USA Hire, security, confidentiality, and applicable federal staffing requirements • Perform related federal staffing and recruitment duties as assigned