• Responsible for operating as the lead point of contact during member onboarding journeys • Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements • Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment • Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship • Work effectively across various internal and external teams by demonstrating clear and concise communication skills • Track the health of members on an ongoing basis to proactively address their needs • Identify opportunities for improvement in the member experience • Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts

• Provide engagement across company digital media channels which include social media, e-mail and web-based platforms. • Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more). • Engage with social media audiences daily. • Support patient acquisition by responding to online inquiries. • Perform digital patient care tasks. • Act in accordance with company procedures and industry standards. • Perform other duties as assigned.

• Responsible for driving the Gastro/Rheum sales results within their defined territory • Call on targeted specialists within gastroenterology and rheumatology • Support regional sales growth • Work closely with the Gastro/Rheum Business Regional and Therapeutic Core Teams • Identifies and handles adverse event and product complaint reports • Contact gastroenterology and rheumatology specialists • Develop advocates for Pfizer’s Gastro/Rheum products • Disseminate information to local and regional specialists • Establish understanding of the regional Gastro/Rheum marketplace • Support the effective delivery of workshops and execution through fieldwork activities • Actively participate in Gastro/Rheum management team meetings • Develop and implement Regional KOL and learning plans • Work closely with Gastro/Rheum Core Teams

• Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repairs. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Train other field engineers and customers in the solutions.