Trulieve

Role Description Our growing company is seeking a Creative Project Coordinator to join our Marketing Operations team. Reporting to the National Creative Operations Manager, this role supports the Creative Operations function by coordinating the end-to-end creative workflow—from brief intake through final asset delivery. - Coordinate creative projects in Monday.com and marketing deliverables by tracking timelines, milestones, and workback schedules to support on-time execution. - Coordinate project intake and creative routing by confirming brief completeness, prioritizing requests, scheduling reviews, and tracking feedback through kickoff. - Partner with project teams and stakeholders to track progress, support adherence to brief requirements and deadlines, and coordinate smooth handoff of final deliverables. - Gather project resourcing needs and inputs (internal vs. external support) and escalate risks, constraints and timing considerations to the National Creative Operations Manager. - Manage on call creative on schedules. - Support marketing operations initiatives by assisting with reporting, dashboards, and routine data pulls to help track workload, timelines, and performance. - Assist with ad hoc Adobe Experience Manager (AEM) support tasks, including helping conduct quarterly creative upload audits. - Monitor workflows to identify bottlenecks, risks, and opportunities for greater efficiency, and flag findings with recommendations to the National Creative Operations Manager. Qualifications - Demonstrated experience in managing multiple priorities and deliverables at once. - Excellent verbal and written communications skills. - Extremely proactive and willing to jump in wherever needed. - Organizational skills are second to none. - Excels in fast-paced environments. Welcomes change with open arms. - Knowledge of various production methods across traditional print, digital media, and large-scale signage is a plus. - Experience with project management software, such as Monday.com. Requirements - 2+ years working in a project management type role within a marketing organization, in-house creative team, or at a creative agency. - Bonus points for experience in the cannabis industry. Education - Bachelor’s Degree in the study of Project Management, Marketing, Operations Management, or related, or equivalent years of work experience in lieu of bachelor’s degree. Benefits - A comprehensive benefits package including paid time off is offered with this position.

• Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems • Translate operational challenges and business objectives into structured, actionable requirements • Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies • Support root cause analysis on complex issues, clearly distinguishing between system and process drivers • Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact • Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation • Define current-state and future-state workflows across retail technology systems • Document system interactions, dependencies, and data flows across platforms • Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities • Maintain detailed documentation of system behavior, configurations, and known limitations • Create structured artifacts including: Process flows and system diagrams, Functional specifications, Issue summaries and resolution documentation • Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors • Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity

• Ensure accuracy of product listings, pricing, promotions, and digital assets across Trulieve’s ecommerce platform through proactive daily monitoring and functional collaboration. • Partner with IT, Marketing, Creative and Retail teams to verify that pricing, discounts, and promotions are displayed correctly and activated on schedule. • Confirm accurate product information, including descriptions, imagery, and categorization, ensuring new and back-in-stock products meet brand and compliance guidelines. • Conduct regular audits to identify discrepancies, escalate issues promptly, and track resolution to maintain site accuracy and compliance. • Serve as a point of contact between web operations, CRM, and marketing to align online execution with business priorities.

Role Description The Retail Analyst (Retail Technology / POS Platform) plays a critical role in supporting the delivery, analysis, and documentation of retail technology initiatives across point-of-sale (POS), ecommerce, payments, and enterprise systems. This role partners closely with Retail Technology leadership to translate business needs into structured requirements, support complex issue analysis, and document system behavior across platforms. The analyst contributes to the successful execution of large-scale initiatives by ensuring clarity, traceability, and alignment between business objectives and technical solutions. The position is best suited for someone who thrives in highly cross-functional environments and is comfortable working across both technical and operational domains, with a strong emphasis on documentation, requirements development, and analytical support. Key Responsibilities - Business & Systems Analysis: - Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems. - Translate operational challenges and business objectives into structured, actionable requirements. - Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies. - Support root cause analysis on complex issues, clearly distinguishing between system and process drivers. - Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE. - Requirements Development (BRDs / Functional Documentation): - Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation. - Define current-state and future-state workflows across retail technology systems. - Document system interactions, dependencies, and data flows across platforms. - Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities. - Partner with engineering, product, and external vendors to refine and validate requirements. - Documentation & Knowledge Management: - Maintain detailed documentation of system behavior, configurations, and known limitations. - Create structured artifacts including: - Process flows and system diagrams. - Functional specifications. - Issue summaries and resolution documentation. - Build and maintain internal knowledge resources to support scalable operations and consistency. - Translate complex technical concepts into clear, business-friendly documentation. - Escalation Analysis Support: - Support investigation of escalated issues requiring deeper system analysis. - Assist in identifying root causes and documenting findings for cross-functional teams. - Provide structured insights to support resolution efforts led by senior team members. - Ensure issues and outcomes are documented for future prevention and reference. - Cross-Functional Collaboration: - Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors. - Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity. - Participate in working sessions, project discussions, and initiatives to capture requirements and outcomes. - Enhancement & Release Support: - Support the documentation and validation of system enhancements, fixes, and releases. - Assist in defining test scenarios based on business requirements and real-world use cases. - Contribute to go-live readiness through documentation, validation, and post-release tracking. - ADO Workflow, Ticket Quality & UAT Support: - Support the end-to-end ADO workflow by helping intake, organize, and track work items across the development lifecycle. - Ensure tickets are written clearly and completely, with well-defined business context, requirements, acceptance criteria, and traceability to the underlying need. - Partner with business and technical stakeholders to validate that ticket content is accurate, actionable, and aligned to delivery priorities. - Assist in coordinating and supporting user acceptance testing (UAT), including test scenario creation, execution support, defect documentation, and validation of outcomes prior to release. - Help reinforce disciplined development flow by ensuring requirements, testing, and documented approvals are aligned before work is promoted to production. Qualifications - Bachelor’s degree in Information Systems, Business, Technology, or a related field (or equivalent experience). - 2+ years of experience in business analysis, systems analysis, or retail technology environments. - Strong experience writing structured documentation (BRDs, functional specs, process flows). - Analytical mindset with the ability to break down complex systems and workflows. - Excellent written and verbal communication skills. - Strong attention to detail and organizational skills. - Ability to operate effectively in a fast-paced, cross-functional environment. Preferred Qualifications - Experience working with POS systems, ecommerce platforms, or retail operations. - Exposure to enterprise systems such as SAP or similar platforms. - Familiarity with payment systems, promotions/discount logic, and transaction workflows. - Experience supporting large-scale system implementations or multi-state retail environments. - Experience working with external vendors and third-party technology partners. Core Competencies - Strong documentation and requirement-writing capability. - Systems thinking and process awareness. - Analytical problem-solving. - Cross-functional collaboration. - Attention to detail and structured thinking. - Clear and effective communication. Role Positioning - Supports Retail Technology leadership in execution and delivery. - Focused on analysis, documentation, and structured problem-solving. - Not a frontline support or ticket-based role. - Contributes to clarity, scalability, and long-term system improvement rather than transactional work. Benefits - Salary will be commensurate with experience. - A comprehensive benefits package including paid time off is offered with this position. Company Description Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Role Description The eCommerce Marketing Specialist will be an integral part of the Trulieve Marketing department, reporting to the Senior eCommerce Marketing Manager on the National Digital Marketing Website Team. This role will primarily focus on promotional pricing for campaigns, eCommerce daily deals, POS management, eCommerce product pricing matrices, testing, and analysis. Key Responsibilities: - Manage promotional pricing campaigns nationally and at the state level for SAP markets: FL, WV, and GA. - Create, confirm, manage, troubleshoot, and monitor pricing management rules using SAP Omni Channel Promotional Pricing Service (OPPS) and Magento (Adobe Commerce). - Ensure accurate and timely establishment of promotional pricing for customers. - Enable and disable product inventory based on market demand at the state and store levels. - Manage day-to-day needs with external vendors. - Work alongside cross-functional teams to ensure that the corporate website, eCommerce platforms, and promotional web content accurately reflect the marketing promotional calendar. Top-Level Duties: - Back-end promotional pricing management. - Front-end promotional pricing management. Qualifications - Bachelor's degree in marketing, advertising, IT, or a related field is preferred but not required. - Familiarity with SAP Omni Channel Promotional Pricing Service (OPPS) and Magento (Adobe Commerce). - Familiarity with Adobe Experience Manager (AEM) or an equivalent content management system (CMS). - Strong analytical skills and the ability to troubleshoot pricing issues. - Detail-oriented with excellent problem-solving skills. - Effective communication, collaboration, and organizational skills. - Ability to work in a fast-paced and dynamic work environment. - Flexibility of hours – some nights and weekends required. Requirements - Full-time with flexible hours depending on business needs. - Some nights and weekends are required. Benefits - A comprehensive benefits package including paid time off is offered with this position.

• Own and manage relationships with Trulieve’s Brand Partners, serving as the primary point of contact for external brands and licensed partners seeking placement and support within Trulieve dispensaries. • Lead cross-functional coordination between Brand Partners and internal stakeholders to ensure product launches, promotions, and marketing initiatives are planned, communicated, and executed effectively. • Translate go-to-market strategies into actionable workflows, ensuring product information, pricing, promotional details, messaging, and creative brief inputs are accurate, complete, and execution-ready. • Manage Brand Partner timelines, deliverables, and dependencies, proactively identifying risks and driving resolution to ensure deadlines are met and initiatives remain on track. • Partner directly with Brand Partners and their respective creative agencies or teams to ensure all marketing assets are delivered on schedule, aligned with brand standards, and compliant with applicable state regulations. • Establish clear ways of working and operating rhythms across cross-functional teams to improve visibility, accountability and execution • Utilize project management tools (Monday.com, Smartsheet) to maintain workflow visibility, reporting and operational effectiveness

• Lead, develop, and manage Supply Chain Operations and Inventory Control teams across multiple sites. • Establish performance metrics (KPIs) and accountability standards to ensure operational excellence. • Coach and mentor team members to drive high performance and continuous improvement. • Serve as the escalation point for complex inventory, production, and ERP-related issues. • Own ERP data integrity, governance, and compliance across all operational facilities. • Develop and standardize ERP processes to ensure consistency across sites. • Monitor and audit daily ERP transactions including production confirmations, material movements, batch records, and inventory adjustments. • Oversee and report production order lifecycle management to ensure timely confirmation, accurate consumption, labor capture, and cost allocation.

• Execute daily customer-facing communications through the Customer Data Platform (CDP), including email and SMS campaigns. • Manage CRM audience segmentation by leveraging behavioral, demographic, and psychographic data to ensure precise targeting across markets. • Produce weekly reporting on CRM and marketing campaign performance, highlighting key insights and trends. • Collaborate with cross ‑ functional teams to develop CRM communication strategies for email and SMS channels. • Write compelling copy for subject lines, preview text, and SMS messages, aligned with brand voice and campaign objectives. • Monitor and analyze campaign results to identify performance wins, optimization opportunities, and gaps in strategy. • Build, implement, and maintain CRM automations and workflows to support lifecycle marketing and enhance customer

Role Description This role helps to execute Trulieve’s brand strategy, responsible for the supervision and execution of innovative marketing initiatives for in-house brands across direct-to-consumer and wholesale channels in Arizona market. Responsible for end-to-end brand execution—from creative briefing to activation execution—this leader collaborates with agencies, digital, creative, production, and retail teams to ensure brand consistency and impact. This individual will provide role model inclusive leadership, business acumen, strategic agility, collaboration and inspire others. They will have an entrepreneurial spirit and an ability to work in a fast-paced, results-driven environment. - Participate in development of brand strategies aligned with company objectives, including positioning, messaging, and revenue goals for branded products. - Lead in-store activations across multiple territories, collaborating with internal teams (marketing, creative, digital, R&D, retail, compliance) and external agencies from inception through execution and analysis. - Lead Brand and product launches in AZ collaborating with internal teams (marketing, creative, digital, R&D, L&D, retail, compliance) and external agencies; inclusive of initial training for the retail teams, sustained support post-launch and analysis. - Ensure products and packaging meet brand standards and comply with state laws, working closely with the packaging department, design agencies, and compliance teams. - Serve as connection from AZ market to National Brand Marketing team, ensuring that the Brand is partnered with state marketing team for creative briefs, marketing communications for retail, product information, and promotions. Responsible for maintaining brand consistency and synchronicity across markets. - Work with Brand Marketing Specialist to ensure swag options meet compliant regulations and are executed seamlessly at store-level for each activation. - Work with Social Media team to ensure relevant market content is conducted and shot for each brand. - Uphold brand integrity by working with vendors, employees, and partners to ensure correct and consistent brand usage. - Comply with all security policies and procedures in each territory. Qualifications - Bachelor’s degree preferred - 4+ years of experience in a marketing and/or retail related role - Brand Marketing experience is highly preferred - Understanding of brand partnerships/collaborations preferred - Understanding of Go-To Market Product strategy Requirements - Proficient use in the suite of Microsoft office products. - Exceptional writing abilities regardless of the subject-matter - Excellent organizational and time management skills and the ability to prioritize while working on multiple projects - Excellent communication skills and the ability to effectively interact with co-workers and upper management as needed - Ability to influence co-workers including leadership. - Proactive, self-starter - Detail-oriented, collaborative, and creative team-player - Must be able to work in a fast-paced, fluid environment under intense deadlines Benefits - Salary will be commensurate with experience. - A comprehensive benefits package including paid time off is offered with this position.

• Provide engagement across company digital media channels which include social media, e-mail and web-based platforms. • Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more). • Engage with social media audiences daily. • Support patient acquisition by responding to online inquiries. • Perform digital patient care tasks. • Act in accordance with company procedures and industry standards. • Perform other duties as assigned.