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At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Cloud Support Engineer – Early Morning Shift
Location
India
Posted
4 days ago
Salary
0
Seniority
Mid Level
Job Description
Cloud Support Engineer – Early Morning Shift
Akamai Technologies
• Acting as the technical escalation point for mission-critical production customers. • Investigating complex issues escalated from Core Support through to resolution. • Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues. • Working with our Incident team to address emerging issues with our platform and services. • Creating training, documentation, and knowledge-sharing sessions informed by patterns discovered during escalated investigations. • Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.
Job Requirements
- Bring 2-4 years of experience in a technical role or 2+ experience directly with a major cloud hosting provider.
- Have experience working directly with customers in person and via written communication in a technical support engineer capacity.
- Demonstrate excellent collaboration abilities and uphold a customer-focused approach in resolving issues, emphasizing effort reduction, ownership, and team communication.
- Provide consistent feedback to peers and other teams. Exhibit advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, object storage.
- Manage AI infrastructures, operate AI systems, utilize AI storage solutions like VAST, and resolve issues within Cloud Computing products and infrastructure.
- Communicate professionally with customers, collaborate with internal stakeholders, and utilize observability tools to analyze and resolve customer-impacting issues.
Benefits
- We support your health, well-being, finances, and life beyond work. See our benefits.
- FlexBase adapts to your job's needs
- Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
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