Your role at DynatraceAs a Senior Customer Success Manager, you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders. Key Responsibilities: - Customer Engagement & Success Planning - Build and manage relationships with senior leaders and teams in diverse organizations, acting as their trusted advisor. - Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks. - Guide technical and business users, helping them unlock the full potential of Dynatrace’s advanced observability and automation platform. - Collaboration Across Teams & Partners - Partner with Dynatrace internal teams, including product, support, Go-To-Market, and post-sales, to deliver a seamless customer experience. - Actively engage with Dynatrace Partners to extend reach and impact, ensuring partners are equipped to support mutual customers effectively. - Coordinate efforts across remote and geographically dispersed teams, navigating cultural differences to align on customer priorities. - Driving Adoption & Expanding Value - Serve as a key resource for technical and operational discussions, helping customers address complex challenges unique to software development and IT operations. - Drive adoption of Dynatrace solutions by demonstrating measurable business outcomes, such as reduced downtime, faster deployments, and optimized cloud usage. - Identify upsell opportunities and work closely with Sales to grow customer accounts, delivering mutual success. - Renewals & Risk Mitigation - Proactively manage the renewal process, creating strategies to mitigate risks and secure long-term partnerships with customers. - Advocate for customers internally, ensuring their feedback informs product enhancements and organizational improvements. What will help you succeedMinimum Requirements: - Bachelor’s degree or equivalent work experience. - 5+ years of relevant experience in customer success, account management, or similar roles. Preferred Qualifications: - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices. - Proven success in managing complex customer relationships, driving adoption, and delivering measurable outcomes. - Proven expertise working with the executive level in client environments, as well as with procurement and business owners. - Excellent verbal, written and interpersonal communication skills. - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. - Highly motivated, energetic and committed to getting results. - Ability to develop strong relationships with the user/customer/internal communities. - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. Why you will love being a Dynatracer• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards - The base salary range for this role is $91,000 - $114,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Equal Employment OpportunityEqual Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Role Description As a Family Success Manager, you are the front line of the family experience, from first conversation through enrollment and beyond. This is a high-energy, high-volume role that blends outbound engagement with ongoing relationship ownership. - Drive Enrollment Through High-Volume Outreach - Own daily outreach to prospective and applying families via phone, SMS, and email - Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment - Lead conversations that uncover needs, answer questions, and confidently guide next steps - Reduce drop-off by identifying and removing blockers in real time - Guide Families Through Onboarding - Support families through enrollment tasks with clarity and urgency - Ensure families feel confident in their education plan and next steps - Reinforce that OpenEd is simple, flexible, and supported every step of the way - Own the Ongoing Relationship - Stay connected with enrolled families through key moments in their journey - Proactively reach out when something is off-track (missing logs, incomplete steps, etc.) - Re-engage families who stall or disengage - Operate with Speed + Precision - Manage a high volume of conversations without sacrificing quality - Maintain clear, timely follow-up across all channels - Track activity and outcomes in HubSpot and contribute to pipeline visibility - Close the Loop + Improve the System - Surface patterns in objections, confusion, or friction points - Partner with team leads to improve messaging, workflows, and resources - Share what’s working so the team gets better, faster Qualifications - A relationship builder who thrives on creating meaningful connections with families - A data-driven team member who can translate family feedback into actionable improvements - A skilled communicator who can convey educational concepts with clarity and empathy - A customer advocate who connects families with appropriate resources, and a personal touch - A problem-solver who identifies pain points in the family journey and applies solutions - A passionate educator (at heart) who believes in personalizing learning for every child Requirements - You're energized by interactions that make a real difference in families' educational journeys - You enjoy finding the balance between personalization and efficiency in customer interactions - You're excited about implementing processes that enhance the family experience - You thrive in environments where you can directly see the impact of your work - You're passionate about education and believe in OpenEd's mission to personalize learning - You enjoy being both detail-oriented and people-focused throughout your day Benefits - Competitive salary $25-$30/hour and 401k plan + company matching opportunities - Comprehensive Health Benefits: - Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care - Flexible Work Arrangement: - We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours - Monthly tech subsidy provided - Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work - Supportive Team Environment: - Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect Company Description OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.

• Contribute to the achievement of PPG business unit objectives by leading the technical implementation for CRM items and related systems, including data and integrations topics • Implement system governance by managing development operations and environment strategies, ensuring system performance optimization, quality, scalability, access and security compliance, and adherence to development standards and global templates aligned with system architects and Product teams • Demonstrate strong ownership of business needs and issues, providing strategic consultancy, developing effective plans and solutions, partnering with dependent teams, driving resolution, and providing guidance to CRM developers and other technical team members throughout • Directly supervise and mentor project and technical CRM team members across the globe, conduct performance evaluations, lead career development, and support learning plans for CRM technical direct reports • Delegate responsibility to others, set team priorities, clarify objectives, resolve conflict, be a change champion, manage team budget and project portfolio, and foster a collaborative team environment to fulfill the CRM and Digital IT operating goals • Prioritize resources and tasks, develop contingency plans, manage scope, monitor progress, control project plans and risks, oversee financials and provide regular management updates • Identify new feature and solution releases, conduct feasibility studies on software packages and alternative assessments, translate requirements into technical designs, prepare high-level proposals or detailed specifications, and implement complete solutions • Maintain awareness of current IT projects and portfolios across PPG and planned projects within Digital IT to align to IT strategy and unlock commonalities between projects

• Own and facilitate the onboarding and training of new customer accounts with a focus on demonstrating value early and often. • Own net revenue retention across your customer base - monitor health signals, catch risk early, and intervene before a quiet account becomes a churn risk • Maintain active and consultative relationships across all accounts; we want to support immediate goals but also understand their (often shifting) longer term vision • Build multi-threaded relationships so you're never one champion departure away from a renewal problem • Conduct EBRs and strategic planning sessions in order to cultivate relationships and highlight value for VP/C-Suite level stakeholder • Carry an expansion and upsell quota; identify opportunities within your accounts and drive them to close in partnership with Sales • Map white space — teams, use cases, and workflows within your accounts that aren't yet using Capsule but should be • Frame expansion conversations around customer outcomes and organizational goals/priorities • Forecast renewals accurately and flag risk early • Work closely with Sales on renewal strategy and expansion pipeline so handoffs are clean and nothing falls between the cracks • Bring customer intelligence back to Product and GTM, in order to inform road map, advocate for customer needs, and refine the ICP • As a member of a small team, you’ll take on side projects that help us scale. • These projects will include things like training videos, workflow documentation, webinar production, engagement activations, AI workflow automations