OpenEd

Role Description The Special Education Specialist partners with families of students who have Individualized Education Programs (IEPs) to ensure they feel informed, empowered, and confident navigating the special education process. This role provides individualized coaching, education, and ongoing support to help parents understand their rights, prepare for IEP meetings, and choose appropriate curriculum. The ideal candidate combines knowledge of special education processes with strong relationship-building skills, empathy, advocacy, and the ability to translate complex information into practical, family-friendly guidance. This role will involve virtual meetings and phone consultations across multiple time zones. Flexible scheduling may be required to accommodate parent availability. Your immediate impact will include: - Strengthening communication with families. - Ensuring timely, clear, and empathetic updates. - Proactively coordinating supports that address students’ unique needs within an at-home and virtual learning model. - Leading to stronger family partnerships, improved alignment across teams, and better student outcomes from day one. Qualifications - A professional with a strong understanding of Special Education procedures and a passion for supporting diverse learners in non-traditional learning environments. - A clear, compassionate communicator who builds trust and maintains strong relationships with families. - Highly organized, detail-oriented, and proactive in managing multiple priorities. - A collaborative team player who can synthesize information from multiple sources to support student success and ensure alignment. Requirements - Bachelor’s degree in Education, Special Education, Social Work, or related field. - 3+ years of experience working with students with disabilities or supporting families in educational settings. - Strong knowledge of the IEP process and special education regulations. - Excellent communication and interpersonal skills. - Experience as a special education teacher, case manager, or parent advocate. - Knowledge of IDEA, Section 504, and ADA requirements. - Experience facilitating meetings or coaching adults. - Ability to handle sensitive situations with professionalism and empathy. Benefits - Competitive salary and 401k plan + company matching opportunities. - Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care. - Flexible Work Arrangement: Fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours. - Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work. - Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

Role Description The Student Success Team Lead provides leadership, guidance, and oversight for the team’s support of at-risk students experiencing challenging circumstances such as hospitalization, health concerns, loss, academic barriers, or other significant life events. This role ensures that students and families receive compassionate, personalized, and timely support when traditional communication or support pathways have not been successful. - Guide the development of individualized support plans that address barriers impacting a student’s progress. - Support daily operations of the at-risk student support process. - Coach team members through complex situations. - Review student cases and help prioritize outreach. - Ensure support plans are actionable, appropriate, and aligned with student needs. - Assist directly with escalated student or family concerns. - Support specialists in family outreach and collaborative problem-solving. - Monitor follow-up and intervention effectiveness. - Identify trends in student needs. - Strengthen systems and improve consistency across the team. Qualifications - Strong at-risk student support or social work experience. - Background in student support, social work, counseling, education, intervention, or related work. - Team leadership and coaching skills. - Strong emotional resilience and sound judgment. - Case oversight and escalation management abilities. - Process ownership and workflow management skills. - Cross-team coordination capabilities. - Systems improvement and scalability mindset. Requirements - Initial outreach completed within 24–48 hours of case assignment or identified concern. - ≥ 95% of student records, support plans, and intervention data maintained accurately and on time. - Regular identification of process gaps, recurring barriers, and workflow improvements. Benefits - Competitive salary and 401k plan + company matching opportunities. - Comprehensive health benefits including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care. - Flexible work arrangement with a fully remote workforce. - Generous paid time off policy. - Supportive team environment fostering collaboration and mutual respect.

Role Description As a Senior Product Engineer at OpenEd, you'll join a small, high-impact team building innovative education technology solutions. This is a truly unique opportunity to be a founding member of our in-house engineering team as we transition away from agency contractors. You'll work directly with our CTO in a Fullstack capacity with emphasis on frontend technologies, and you'll have significant influence over our technical architecture and implementation approach. The ideal candidate will grow into a team lead role while helping us build a culture of engineering excellence. - Design, build, and maintain features using React, NextJS, and modern JavaScript - Architect and implement new product capabilities while improving existing ones - Lead technical decisions and help establish best practices and coding standards - Mentor junior engineers and provide technical guidance to the team - Collaborate with product and design to translate requirements into elegant solutions - Improve engineering processes and contribute to technical strategy - Participate in cross-functional discussions to represent engineering perspectives - Balance technical debt with feature development to ensure sustainable growth - Help establish a strong engineering culture as we build our in-house team - Adhere to all federal, state and/or local regulations, OpenEd policies and procedures, and other compliance obligations - Lead by example to foster an environment that is supportive of OpenEd’s values and represent OpenEd with a high level of integrity and professionalism - Perform other duties as assigned Qualifications - 5+ years of professional software development experience; preferably at early-stage companies or in founding engineering roles - Strong expertise in React, JavaScript and modern frontend development - Enthusiasm for our mission - Experience with NextJS or similar React frameworks - Understanding of database design and SQL (particularly PostgreSQL) - Proven track record of designing and implementing complex features - Experience mentoring junior developers and guiding technical decisions - Solid understanding of performance optimization and best practices - Excellent problem-solving skills and attention to detail - Strong communication abilities and team collaboration skills - Ability to work effectively in a remote environment Requirements - Comfortable making architecture decisions and guiding more junior team members - Product and mission-driven mindset—care about user experience and business outcomes - Excited about using expertise to make a meaningful impact in education Company Description At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: - Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. - Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. - I Did > We Should – Action over theory; bring experiments, not just opinions. - Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy. - Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. - Fast AND World Class – Speed doesn’t compromise quality. - Strong Opinions, Weakly Held – Advocate passionately, adjust readily. - Make Others Famous – Elevate your colleagues, partners, and community.

Role Description Join our Partnerships team as the founding Partner Development Representative —the person helping OpenEd create momentum in new markets and open doors to future partnerships. This role sits at the intersection of outreach, relationship development, and growth operations. You’ll help identify potential district partners, manage lead pipelines, support outbound campaigns, and build relationships with organizations and individuals who can help expand OpenEd’s reach. This is not a boiler-room sales role and you’ll be reporting directly to the COO learning “nearbound tactics,” by the very author of Nearbound, the book. Success in this role comes from curiosity, consistency, organization, relationship-building, and the ability to create trust and conversations over time. You won’t just generate lists—you’ll help identify where OpenEd should go next and who can help us get there and actively participate in the deal cycle. Immediate Impact - Work referrals and use nearbound tactics from existing district partners and other influences in the education industry - Lead Generation & Market Research: Identify and research school districts, education leaders, associations, consultants, advocacy groups, and strategic partners across targeted markets - CRM & Pipeline Management: Maintain accurate and actionable CRM records, lead tracking, and outreach pipelines - Outbound Campaign Support: Support email, LinkedIn, conference, and referral outreach campaigns to generate conversations and meetings - Strategic Partnership Identification: Help uncover partnership opportunities that can create downstream district relationships or enrollment growth in new and active states - Sequence Coordination: Assist in developing, monitoring, and optimizing outbound outreach sequences and follow-up campaigns - Cross-Functional Collaboration: Work closely with Partner Managers, Marketing, and Leadership to support market expansion efforts - Outreach Operations: Help ensure follow-through, responsiveness, and organization across partnership outreach activities Success Metrics - Consistent generation of qualified partnership conversations and meetings - CRM and outreach systems remain organized, actionable, and current - Increased engagement and response rates across outreach campaigns - Growth in strategic introductions, referrals, and partner relationships - Expanded awareness and relationship development in target markets - Reliable follow-through and execution across outbound initiatives Who You Are - Relationship Builder: Comfortable starting conversations and building authentic connections - Curious Researcher: Naturally digs deeper to understand markets, people, and opportunities - Self-Starter: Proactively identifies opportunities and executes without constant direction - Organized Operator: Can manage lists, pipelines, follow-ups, and details without things falling through the cracks - Strong Communicator: Writes clearly, professionally, and conversationally - Ownership Mindset: Takes responsibility for outcomes, not just assigned tasks - Resilient: Comfortable with outreach, follow-up, and hearing “not right now” without losing momentum This Role Will Excite You IF - You enjoy connecting people and ideas - You like finding opportunities others miss - You want to grow, learn, and have a career defining role - You get satisfaction from creating momentum and opening doors - You enjoy relationship-driven work more than transactional sales - You thrive in a fast-moving environment where priorities evolve quickly - You want to help expand educational opportunities for families nationwide Team & Autonomy This role offers significant ownership over OpenEd’s outbound partnership development efforts. You’ll have the autonomy to identify opportunities, improve outreach systems, and help shape how OpenEd expands into new markets and partnerships. Reporting Line This position reports to our Chief Operating Officer. EEO Statement OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.

Role Description OpenEd is accepting applications for part-time teachers to support students and families through personalized learning. This is a non-traditional teaching role that emphasizes mentorship, flexibility, and personalized support rather than a single classroom or fixed course load. - Review and grade student learning logs, providing timely, actionable feedback to support student progress. - Work synchronously with students in 1:1, small-group, or large-group settings. - Mentor and tutor students enrolled in assigned courses. - Create engaging lessons, activities, or learning opportunities. - Tailor resources and support to meet individual student needs. - Identify at-risk students and coordinate appropriate routes to intervention. - Communicate with parents to provide guidance and support. - Attend IEP meetings as needed and collaborate with relevant stakeholders. - Collaborate with other teachers to share expertise and support students across the program. - Contribute to the program by supporting a core group of assigned students while also taking on additional responsibilities across the program based on team and student needs. - Participate in a positive, collaborative, team-oriented environment focused on student success. Qualifications - Current teaching certification: Iowa, with a World Languages endorsement. - Exceptional verbal and written communication skills. - Strong understanding that every child is unique and benefits from individualized learning. - Kind, organized, patient, and dependable communicator. - Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets, Forms, etc.). - Confidence in the ability to learn various online tools, systems, and programs. - Ability to work independently and meet deadlines with minimal supervision. - Access to a smartphone, high-speed internet, computer, and webcam. - Eligible to work in the U.S. Requirements - Experience in non-traditional educational programs (preferred). - Residency in Iowa preferred, but is not required. - Ability to maintain a regular schedule of 25-27 hours per week. - Availability during core business hours (10:00 a.m. – 3:00 p.m. MT). - Synchronous responsibilities may include meetings with students, families, or groups, and will vary based on assigned roles. Benefits - Hourly pay starts at $25/hour (commensurate with qualifications). - Applications will be kept on file until a position becomes available. - Orientation, self-guided training, and ongoing support will be provided. Company Description At OpenEd, we’re opening the world to every learner. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. - Culture at OpenEd is intentional, defined by what we promote—and what we tolerate. - Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. - Our values are non-negotiable principles that guide every decision.

Role Description This is a builder’s role. You will create the inside sales function at OpenEd — the playbooks, the team, the KPIs, the culture, and the processes that will carry us through our next phase of growth. You will report directly to the VP of Family Success and serve as a key leader in the Success Division, working alongside Enrollment Advisors, Family Success leadership, and cross-functional partners in marketing, operations, and program communications. You will hire, coach, and develop a team of Enrollment Advisors whose sole focus is converting interested applicants into enrolled, committed families. This is consultative, trust-based, high-volume selling — not a traditional sales floor. Your team will be the first meaningful human voice a family hears after expressing interest in OpenEd, and the standard you set will define our family experience from day one. If you have built an inside sales team from scratch, driven it through hypergrowth, and know what it takes to establish both the infrastructure and the culture that sustains performance over time — this role was written for you. Qualifications - 5+ years in inside sales, enrollment sales, or consumer-facing sales roles, with at least 2 years in a people management capacity - Demonstrated experience building a sales or enrollment function from early stage—you’ve written a playbook before, not just followed one - Proven track record of leading a team through high-growth or hypergrowth: you’ve seen volume scale rapidly and know how to hire, coach, and retain through it - Deep fluency in high-volume, direct-to-consumer sales motions—you understand that trust and speed are not in conflict, they are both required - Strong CRM proficiency (HubSpot preferred); comfort with pipeline reporting, forecasting, and using data to drive coaching decisions - Exceptional communication skills: you can coach a rep in the morning, present KPIs to a VP in the afternoon, and write a call script by end of day - Comfort operating in ambiguity and building structure where little exists Requirements - Experience in K-12 education, educational services, or mission-driven consumer organizations where the “product” is deeply personal to the buyer - Familiarity with consultative or trust-based selling frameworks in a B2C environment - Experience managing remote or distributed sales teams across multiple states or regions - Exposure to enrollment, admissions, or membership-based sales models Benefits - Autonomy to build the inside sales function from the ground up—owning the playbook, KPIs, team structure, and culture - Collaboration with Enrollment Advisors and Family Success leadership - Cross-functional collaboration with marketing, operations, and program communications Success Metrics - In your first 60 days, you will have audited the current enrollment process, built the first version of the Enrollment Advisor playbook, established core KPIs, and hired or assessed your founding team. - By the end of your first year, OpenEd will have a functioning, data-driven inside sales team that consistently converts applicants at an improving rate, operates with full CRM visibility, and has a reputation internally as one of the highest-functioning teams in the organization. This Role Will Excite You IF: - You’re energized by building something from zero—writing the playbook, not just running it - You believe trust and speed are both required in great consumer sales, not in tension - You love coaching reps to be the first meaningful human voice a family hears - You thrive in ambiguity and create structure where little exists - You’re passionate about education and OpenEd’s mission to personalize learning for every child Reporting Line This position reports to the VP of Family Success. EEO Statement OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.

Role Description As a Family Success Manager, you are the front line of the family experience, from first conversation through enrollment and beyond. This is a high-energy, high-volume role that blends outbound engagement with ongoing relationship ownership. - Drive Enrollment Through High-Volume Outreach - Own daily outreach to prospective and applying families via phone, SMS, and email - Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment - Lead conversations that uncover needs, answer questions, and confidently guide next steps - Reduce drop-off by identifying and removing blockers in real time - Guide Families Through Onboarding - Support families through enrollment tasks with clarity and urgency - Ensure families feel confident in their education plan and next steps - Reinforce that OpenEd is simple, flexible, and supported every step of the way - Own the Ongoing Relationship - Stay connected with enrolled families through key moments in their journey - Proactively reach out when something is off-track (missing logs, incomplete steps, etc.) - Re-engage families who stall or disengage - Operate with Speed + Precision - Manage a high volume of conversations without sacrificing quality - Maintain clear, timely follow-up across all channels - Track activity and outcomes in HubSpot and contribute to pipeline visibility - Close the Loop + Improve the System - Surface patterns in objections, confusion, or friction points - Partner with team leads to improve messaging, workflows, and resources - Share what’s working so the team gets better, faster Qualifications - A relationship builder who thrives on creating meaningful connections with families - A data-driven team member who can translate family feedback into actionable improvements - A skilled communicator who can convey educational concepts with clarity and empathy - A customer advocate who connects families with appropriate resources, and a personal touch - A problem-solver who identifies pain points in the family journey and applies solutions - A passionate educator (at heart) who believes in personalizing learning for every child Requirements - You're energized by interactions that make a real difference in families' educational journeys - You enjoy finding the balance between personalization and efficiency in customer interactions - You're excited about implementing processes that enhance the family experience - You thrive in environments where you can directly see the impact of your work - You're passionate about education and believe in OpenEd's mission to personalize learning - You enjoy being both detail-oriented and people-focused throughout your day Benefits - Competitive salary $25-$30/hour and 401k plan + company matching opportunities - Comprehensive Health Benefits: - Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care - Flexible Work Arrangement: - We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours - Monthly tech subsidy provided - Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work - Supportive Team Environment: - Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect Company Description OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.

Role Description OpenEd is accepting applications for part-time teachers to support students and families through personalized learning. This is a non-traditional teaching role that emphasizes mentorship, flexibility, and personalized support rather than a single classroom or fixed course load. Responsibilities - Review and grade student learning logs, providing timely, actionable feedback to support student progress. - Work synchronously with students in 1:1, small-group, or large-group settings. - Mentor and tutor students enrolled in assigned courses. - Create engaging lessons, activities, or learning opportunities. - Tailor resources and support to meet individual student needs. - Identify at-risk students and coordinate appropriate routes to intervention. - Communicate with parents to provide guidance and support. - Attend IEP meetings as needed and collaborate with relevant stakeholders. - Collaborate with other teachers to share expertise and support students across the program. - Contribute to the program by supporting a core group of assigned students while also taking on additional responsibilities across the program based on team and student needs. - Participate in a positive, collaborative, team-oriented environment focused on student success. Qualifications - Current teaching certification. - Texas, endorsed in World Languages. - Exceptional verbal and written communication skills. - Strong understanding that every child is unique and benefits from individualized learning. - Kind, organized, patient, and dependable communicator. - Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets, Forms, etc.). - Confidence in the ability to learn various online tools, systems, and programs. - Ability to work independently and meet deadlines with minimal supervision. - Access to a smartphone, high-speed internet, computer, and webcam. - Eligible to work in the U.S. Requirements - Ability to maintain a regular schedule of 25-27 hours per week. - Availability during core business hours (10:00 a.m. – 3:00 p.m. MT). - Synchronous responsibilities may include meetings with students, families, or groups, and will vary based on assigned roles. Benefits - Hourly pay starts at $25/hour (commensurate with qualifications). - Applications will be kept on file until a position becomes available. - Orientation, self-guided training, and ongoing support will be provided. Company Description At OpenEd, we’re opening the world to every learner. Our vision is a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission is to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Culture at OpenEd is intentional, defined by our values: - Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. - Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. - I Did > We Should – Action over theory; bring experiments, not just opinions. - Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy. - Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. - Fast AND World Class – Speed doesn’t compromise quality. - Strong Opinions, Weakly Held – Advocate passionately, adjust readily. - Make Others Famous – Elevate your colleagues, partners, and community.

Role Description The Team Lead, Support is the frontline operational leader of the Support team. This is a player-coach role: you spend about half your day in the queue working alongside the team, and the other half leading it—owning the daily systems that keep Support running, coaching agents, and turning ticket trends into proactive improvements. You’re the first point of escalation and the person the team turns to first. Staying hands-on in the queue keeps you credible with the team and close to what families actually experience. How You'll Spend Your Time: - ~50% in the queue: working tickets and chat, handling complex and escalated cases, and covering high-volume periods such as newsletter sends and enrollment surges. - ~50% leading and operating: coaching, weekly reporting, knowledge base upkeep, Facebook operations, and proactive trend work. Essential Functions/Your Immediate Impact: - Develop the Team - Run biweekly 1:1s, coaching through real examples and giving clear, constructive feedback. - Develop and deliver team training on new platform features, program updates, and policy changes so the team stays current. - Ensure the team has the knowledge and resources to advocate for families effectively within program constraints. - Grow each team member toward their goals, helping every team member meet quality and service standards. - Mentor team members on complex troubleshooting and escalations. - Serve as the primary point person for agent questions in Slack, keeping the team unblocked and informed. - Help onboard and ramp new hires to confidence and consistency. - Balance empathy with accountability so the team does its best work without burning out. - Frontline Support and Escalations - Provide frontline coverage across tickets and chat. - Serve as the point of escalation for complex tickets and wallet issues. - Hold the line on quality, tone, and response-time standards. - Step in during backlogs and high-volume periods. - Reporting and Trends - Pull and manage weekly team metrics, tracking CSAT against the 93% target. - Watch ticket themes and flag staffing, volume, and systemic risks early. - Turn recurring trends into proactive snippets, deflections, and chat flow fixes. - Allocate resources strategically to the highest-impact problem areas. - Knowledge Base - Keep the internal knowledge base accurate and current as policies, timelines, and programs change. - Close documentation gaps and recommend improvements to macros and workflows. - Facebook and Community - Fully own the team’s Facebook support operation, including the Support Question of the Week series. - Respond to and monitor inquiries and comments, and escalate sensitive or high-impact issues. - Attend team meetings as requested or required. - Lead by example to foster an environment that is supportive of OpenEd’s values and represent OpenEd with a high level of integrity and professionalism. - Adhere to all federal, state and/or local regulations, OpenEd policies and procedures, and other compliance obligations. - Perform other duties as assigned. Qualifications - Several years in customer support or customer experience, including lead, senior, or mentor responsibility where you coached, trained, or owned team outcomes. - A track record of developing people: onboarding, training, mentoring, and helping teammates reach their goals and standards. - Experience handling complex escalations and sensitive customer situations with discretion and good judgment. - Comfort owning recurring operational work end to end, such as reporting, knowledge base upkeep, or a support channel. - Bonus: experience managing a social or community support channel. Requirements - Team CSAT at or above 93%, with strong SLA adherence and reduced backlog. - A team that grows: members progress toward their goals and consistently meet quality and service standards. - Consistent 1:1s, reliable weekly reporting, and responsive daily support the team counts on. - An accurate knowledge base and a steady stream of proactive improvements. - Fast, confident ramp for new hires. Who You Are - Strong written communication, with the ability to set and model the team’s tone and quality bar. - Sound judgment on when to escalate versus resolve, and how to direct the team’s effort toward the highest-impact work. - Analytical comfort reading ticket trends and CSAT data and turning them into proactive fixes. - Calm and steady under pressure, especially during high-volume periods. - Self-directed and adaptable in the face of changing programs, policies, and state requirements. - Collaborative and open to feedback, and models continuous learning for the team. - Empathetic with families and teammates, but decisive when it counts. - Familiar with HubSpot or a similar help desk platform, and comfortable in knowledge base tools. - Commitment to maintaining flexible availability during traditional business hours in the Mountain Time Zone. - Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheets, etc. - Access to a smartphone, high-speed internet, computer, webcam, and headset. - Must be eligible to work in the U.S. Reporting Line This position reports to the Head of Support. Work Context - Body positioning: Ability to sit and make repetitive motions at a desk all day. - Vision: Ability to effectively use a computer screen, interpret written/printed materials, and other appropriate paperwork. This is an all-day consistent need. - Environmental conditions: Ability to focus in an environment with background noise if applicable. EEO Statement OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.

• Drive Enrollment Through High-Volume Outreach • Own daily outreach to prospective and applying families via phone, SMS, and email • Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment • Lead conversations that uncover needs, answer questions, and confidently guide next steps • Reduce drop-off by identifying and removing blockers in real time • Guide Families Through Onboarding • Support families through enrollment tasks with clarity and urgency • Ensure families feel confident in their education plan and next steps • Reinforce that OpenEd is simple, flexible, and supported every step of the way • Own the Ongoing Relationship • Stay connected with enrolled families through key moments in their journey • Proactively reach out when something is off-track (missing logs, incomplete steps, etc.) • Re-engage families who stall or disengage • Operate with Speed + Precision • Manage a high volume of conversations without sacrificing quality • Maintain clear, timely follow-up across all channels • Track activity and outcomes in HubSpot and contribute to pipeline visibility • Close the Loop + Improve the System • Surface patterns in objections, confusion, or friction points • Partner with team leads to improve messaging, workflows, and resources • Share what’s working so the team gets better, faster • Success Metrics: Enrollment Conversion Rate (application → enrolled) Speed to Enrollment (time from application to completion) Outbound Activity + Contact Rate (calls, SMS, emails completed daily) Re-engagement Rate ≥ 70% for stalled or at-risk families Response Time < 24 hours across channels Family Satisfaction ≥ 90%