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Family Success Manager
Location
United States
Posted
5 days ago
Salary
$25 - $30 / hour
Seniority
Lead
No structured requirement data.
Job Description
Family Success Manager
OpenEd
Role Description As a Family Success Manager, you are the front line of the family experience, from first conversation through enrollment and beyond. This is a high-energy, high-volume role that blends outbound engagement with ongoing relationship ownership. - Drive Enrollment Through High-Volume Outreach - Own daily outreach to prospective and applying families via phone, SMS, and email - Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment - Lead conversations that uncover needs, answer questions, and confidently guide next steps - Reduce drop-off by identifying and removing blockers in real time - Guide Families Through Onboarding - Support families through enrollment tasks with clarity and urgency - Ensure families feel confident in their education plan and next steps - Reinforce that OpenEd is simple, flexible, and supported every step of the way - Own the Ongoing Relationship - Stay connected with enrolled families through key moments in their journey - Proactively reach out when something is off-track (missing logs, incomplete steps, etc.) - Re-engage families who stall or disengage - Operate with Speed + Precision - Manage a high volume of conversations without sacrificing quality - Maintain clear, timely follow-up across all channels - Track activity and outcomes in HubSpot and contribute to pipeline visibility - Close the Loop + Improve the System - Surface patterns in objections, confusion, or friction points - Partner with team leads to improve messaging, workflows, and resources - Share what’s working so the team gets better, faster Qualifications - A relationship builder who thrives on creating meaningful connections with families - A data-driven team member who can translate family feedback into actionable improvements - A skilled communicator who can convey educational concepts with clarity and empathy - A customer advocate who connects families with appropriate resources, and a personal touch - A problem-solver who identifies pain points in the family journey and applies solutions - A passionate educator (at heart) who believes in personalizing learning for every child Requirements - You're energized by interactions that make a real difference in families' educational journeys - You enjoy finding the balance between personalization and efficiency in customer interactions - You're excited about implementing processes that enhance the family experience - You thrive in environments where you can directly see the impact of your work - You're passionate about education and believe in OpenEd's mission to personalize learning - You enjoy being both detail-oriented and people-focused throughout your day Benefits - Competitive salary $25-$30/hour and 401k plan + company matching opportunities - Comprehensive Health Benefits: - Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care - Flexible Work Arrangement: - We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours - Monthly tech subsidy provided - Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work - Supportive Team Environment: - Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect Company Description OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.
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