Role Description - Realizar o acompanhamento da jornada do cliente, desde o onboarding até a entrega final; - Conduzir reuniões de boas-vindas e alinhamento com clientes; - Organizar agendas, reuniões e follow-ups; - Fazer gestão da carteira de clientes de forma proativa; - Liberar acessos em plataformas e realizar suporte operacional; - Criar e administrar áreas de membros e plataformas digitais; - Auxiliar no envio e organização de contratos; - Atualizar informações em CRM e planilhas de controle; - Prestar suporte e atendimento ao cliente com foco em experiência e resultado; - Garantir organização, engajamento e alinhamento entre cliente e empresa. Qualifications - Experiência prévia com Sucesso do Cliente, Atendimento ou áreas correlatas; - Domínio do Pacote Google (Drive, Docs, Sheets e Gmail); - Conhecimento em CRM e ferramentas de gestão de clientes; - Experiência com Zoom e plataformas de videoconferência; - Conhecimento em Hotmart, Eduzz ou plataformas similares; - Boa comunicação verbal e escrita; - Organização, disciplina e atenção aos detalhes; - Perfil proativo, responsável e adaptável; - Facilidade para lidar com múltiplas demandas; - Comprometimento com prazos, resultados e experiência do cliente. Benefits - Ajuda de custo R$4000,00 - 100% home office

Role Description As a Customer Success Manager for APAC, you will partner with some of the region’s most innovative exchanges, brokers, fintechs, banks, and digital asset firms. You will serve as a strategic advisor to customers, helping them strengthen their compliance programs, maximize the value of their investment in Solidus Labs, and navigate an evolving regulatory landscape. This role combines sales, consulting, relationship management, and industry expertise. You will work closely with compliance, surveillance, risk, operations, and executive stakeholders while collaborating internally with Product, Engineering, Sales, and Support teams to drive customer outcomes and long-term growth. Responsibilities - Strategic Customer Partnership - Build trusted relationships with executive sponsors, compliance leaders, and operational stakeholders across your portfolio. - Develop a deep understanding of each customer's business objectives, compliance framework, trading activity, and regulatory obligations. - Act as a strategic advisor, helping customers align their surveillance and monitoring programs with industry best practices. - Adoption and Business Value Realization - Drive successful adoption of Solidus Labs' market surveillance, transaction monitoring, and risk monitoring solutions. - Guide customers on configuration, workflows, alert management, and operational best practices to maximize effectiveness. - Define success metrics and measurable outcomes, ensuring customers realize value from their investment. - Monitor account health, product usage, and engagement trends to proactively identify risks and opportunities. - Customer Retention and Growth - Lead customer success planning, executive business reviews, and strategic account discussions. - Develop and execute retention strategies to improve customer satisfaction, renewals, and long-term partnerships. - Identify expansion opportunities and collaborate with Account Executives to support cross-sell and upsell initiatives. - Contribute to revenue retention and growth across the APAC customer base. - Customer Advocacy - Serve as the voice of the customer internally by communicating feedback, market trends, and product enhancement opportunities. - Partner with Product and Engineering teams to influence roadmap priorities and improve customer outcomes. - Coordinate cross-functional efforts to resolve escalations and ensure timely, effective solutions. - Industry & Thought Leadership - Stay informed on developments in digital assets, financial markets, market abuse, AML, transaction monitoring, and regulatory expectations. - Represent Solidus Labs at industry conferences, customer events, webinars, and networking engagements. - Help customers understand emerging risks, compliance challenges, and evolving industry best practices. - Cross-Functional Collaboration - Partner closely with Sales, Product, Engineering, Onboarding, Support, and Compliance teams to deliver a seamless customer experience. - Share customer insights that help improve processes, products, and go-to-market strategies. - Support onboarding and implementation efforts when required to ensure successful customer launches. Qualifications - 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or a related customer-facing role. - Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients is highly preferred. - Proven track record of driving customer adoption, retention, and growth within strategic accounts. Requirements - Domain Knowledge - Must have: strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle. - Nice to have: familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management is highly desirable. - Interest in digital assets, blockchain technology, and the evolving regulatory landscape. - Skills - Strong consultative, analytical, and problem-solving abilities. - Ability to translate technical and compliance concepts into business outcomes. - Excellent communication and stakeholder management skills, including executive-level engagement. - Comfortable working with data to identify trends, risks, and opportunities. - Highly collaborative, proactive, and adaptable in a fast-paced environment. - Language - Must have professional fluency in both English and Mandarin, with the ability to engage customers across the APAC region. - Location - Hong Kong (Remote) - Some regional travel is expected to support customers, industry events, and strategic engagements across APAC. Benefits - No specific benefits listed.

Role Description We are currently recruiting on behalf of a leading international customer support services provider for a motivated and customer-focused Dutch Customer Advisor to join their growing remote team based in Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals to take the next step in their career within the dynamic and fast-growing Customer Support Services industry. - Serve as the primary point of contact for Dutch-speaking customers, delivering outstanding support across phone, email, and live chat channels. - Accurately identify customer needs, resolve enquiries efficiently, and ensure a high standard of customer satisfaction on every interaction. - Diagnose and troubleshoot customer issues in a calm and professional manner, escalating complex cases to the appropriate internal teams when required. - Maintain detailed and accurate records of all customer interactions and case resolutions using internal CRM and ticketing systems. - Proactively follow up with customers to confirm that their issues have been resolved and that they are fully satisfied with the service provided. - Collaborate closely with team leaders and colleagues to share knowledge, best practices, and contribute to a positive team culture. - Adhere to all company quality standards, service level agreements (SLAs), and compliance guidelines at all times. - Continuously develop product and service knowledge to provide customers with accurate, up-to-date information and guidance. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential. - A valid EU passport is mandatory. - A strong customer service mindset with a genuine passion for helping people. - Previous experience in a customer support services, contact centre, or client-facing environment is advantageous. - Excellent communication and active listening skills. - Basic proficiency in English for internal communications. - Reliable internet connection and a suitable home working environment. Requirements - Motivated candidates with transferable skills are encouraged to apply. - Ability to remain composed and solution-oriented under pressure. Benefits - Competitive Monthly Salary tailored to your experience and skills. - Fully Paid Training programme to ensure you are set up for success from day one. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria. - Monthly Performance Bonus rewarding your hard work and dedication. - Remote working arrangement within Bulgaria, providing flexibility and work-life balance. - Ongoing career development opportunities within the customer support services sector. - A supportive, multicultural, and professionally enriching work environment. - And Much More...

Role Description Breakthrough Blueprint is seeking motivated, self-directed individuals for a remote independent contractor role focused on communication, digital engagement, and personal development–related programs and events. This opportunity suits people who are confident working independently, comfortable using online tools, and interested in a flexible remote role supported by training, systems, and mentorship. What you’ll do - Communicate with individuals who have expressed interest in personal and professional development programs and virtual events - Use simple online systems and digital tools to provide information and manage follow-up - Work remotely using your laptop and phone - Manage your own schedule and activity levels - Participate in ongoing training and professional development - Follow structured systems and processes provided through onboarding and mentorship - Engage with a broader support network of experienced professionals Qualifications - Strong written and verbal communication skills - Ability to work independently and stay organised - Comfortable using digital tools for communication and follow-up - Positive attitude and willingness to learn - Self-motivated with the ability to take initiative - Interest in personal growth, leadership, and ongoing development Requirements - Minimum of 5 years working experience required - This is an independent contractor position and is not a salaried or hourly employment role - Compensation is performance-based and results will vary depending on individual effort, consistency, and application of the training and systems provided - NO STUDENTS - We are not currently accepting applications from residents living in the UAE, India, Pakistan, Spain, Indonesia, China or Africa Benefits - Remote contract role with flexible work arrangements - Access to onboarding, training, and ongoing mentorship - Structured systems and tools to support your day-to-day activity - A supportive professional community - Performance-based compensation - The ability to work independently while building your skills in communication and digital engagement