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ServiceNow

ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat

Senior Director, AMS Area Lead - CEG, Telco Media (TMT-SI)

DirectorDirectorFull TimeRemoteLeadTeam 29,000Since 2004Company Site

Location

California

Posted

2 days ago

Salary

$205.9K - $370.6K / year

Seniority

Lead

English

Job Description

Senior Director, AMS Area Lead - CEG, Telco Media (TMT-SI)

ServiceNow

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About Customer Excellence Group (CEG) at Service Now Service Now's worldwide Customer Excellence team is a global network of Service Now employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value value-based results. We strive to delight our customers and make this the best buying decision they ever made. About the Position This role will have responsibility for leading the team that makes every customer in the Telco & Media Areaa committed to ServiceNow and has the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Area, resulting in clear accountability, consistent service, and one face to the customer. This role is instrumental in championing innovation and leveraging cutting-edge technology to enhance customer experiences and deliver substantial business value. This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company's short and long-term success. Responsibilities - Customer Success: Deeply understand customer business challenges and leverage AI and digital tools to deliver tailored innovative solutions that provide tangible business impact. - Operational Excellence: Implement scalable, repeatable methodologies to ensure consistent, valued customer experiences and operationalize key national and global programs for enhanced scalability. - Cross-Functional Collaboration: Build and nurture relationships with C-level executives and collaborate with sales, solutions consulting, services, and product development teams to ensure strategic alignment and scale. - Sales and Growth Alignment: Partner with the sales team to develop and execute aligned growth strategies, focusing on License Agreements and expert services. - Leadership in Innovation: Foster a culture that celebrates creativity and innovation, enabling teams to develop solutions aligned with customers' evolving needs and business landscapes. - P&L Management: Drive business performance by managing key business metrics such as P&L, revenue, bookings, and other performance indicators, all focused on customer-centric outcomes. Qualifications Background and Experience - A minimum of 10 years in a leadership role in customer success and business growth. - Demonstrated experience in SaaS or Cloud-based environments, delivering software solutions to enterprises. - Proven track record in building and managing high-performing teams. - Strong experience in P&L management within large organizations. - In-depth knowledge of ServiceNow products and solutions, particularly within customer success and services sales tailored to CORE sectors. - Exceptional leadership, analytical, and negotiation skills. - High Emotional Quotient (EQ) with the ability to influence and lead diverse teams positively. - Willingness to travel regionally and align closely with sales and CEG leaders. Desired Skills - Ability to thrive in a fast-paced, demanding and highly matrixed environment. - Passion for technology and innovation, particularly in AI, Agentic AI, and machine learning applications within the CORE sectors. - Experience with AI-driven insights and analytics to drive strategic decision-making and enhance customer experiences. - Strong interpersonal and communication skills with the ability to deliver detailed and strategic insights. - Understanding of AI tools and platforms that benefit the Energy, Logistics, Transportation, and Utilities industries. - Previous experience in a consulting environment is a strong plus. - Familiarity with AI integration in SaaS solutions is advantageous. FD21 For positions in this location, we offer a base pay of $205,900 - $370,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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Step Up For Students logo

Director, Application Delivery & QA

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Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. Our culture is rooted in two core values: Everyone is an asset Every event is an improvement opportunity Step Up For Students (SUFS) is a mission-driven nonprofit that operates with the speed, innovation, and ambition of a high-growth fintech company.

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Maker's Pride Talent Acquisition Team logo

Director Engineering

Maker's Pride Talent Acquisition Team

Maker's Pride is an Equal Opportunity Employer.

Director2 days ago
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Qualifications - Education: Bachelor’s degree in Engineering (Industrial, Mechanical, Chemical, or related field) or equivalent technical experience. - Experience: - 10+ years of progressive engineering experience, including leadership in food manufacturing or cGMP environments. - Proven experience leading capital projects ($10MM–$35MM range preferred). - Demonstrated success in engineering, maintenance, and reliability program leadership. - Experience managing cross-functional teams and driving results through influence. - Background in vendor management, contract negotiation, and procurement processes. - Technical Skills: - Capital planning and execution. - Sustainable Cost Reduction Projects. - Asset reliability and maintenance strategies (PM, PdM, TPM). - Lean Manufacturing and Six Sigma methodologies. - Failure Modes Effects & Criticality Analysis (FMECA). - Engineering design, process optimization, and industrial engineering techniques. - ERP/MRP systems (SAP). - CMMS systems (MVP one or similar). - Microsoft Office Suite (Excel, PowerPoint, Project, Visio). - AutoCAD. - Skills: - Strong leadership, coaching, and organizational development capabilities. - Excellent communication and executive-level presentation skills. - Ability to influence across multiple levels and functions in a matrixed environment. - Advanced problem-solving and analytical skills, including root cause analysis. - Strong project management and prioritization capabilities. - Financial acumen including capital planning, forecasting, and cost control. - Negotiation and contract management expertise. 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