• Serve as the first point of contact in all client Slack channels. • Acknowledge client requests promptly and ensure clients feel heard and supported. • Route questions and requests to the appropriate internal team members (media buyers, editors, automations specialists, etc.). • Relay accurate information back to clients and ensure all requests are fully resolved. • Handle common client inquiries using the LEADFUSE FAQ library and internal resources. • Own the onboarding process from the moment a new client is added. • Guide clients through the Client Launch Hub and ensure all onboarding requirements are completed. • Follow up proactively with clients who stall during onboarding. • Host onboarding calls and walk clients through required technical setup, including app access, phone numbers, and platform configuration. • Maintain a daily presence across client communication channels. • Deliver weekly performance updates using reporting provided by internal teams. • Host weekly client check-in calls. • Monitor client satisfaction and identify potential issues before they become problems. • Ensure clients consistently receive the services they are paying for. • Manage the project management system for all client-related requests. • Log, assign, track, and follow up on tasks requiring support from internal teams. • Keep clients informed on progress and completion timelines. • Ensure no request remains unresolved or overlooked.

Role Description We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Role Description We're growing our remote team and searching for dependable, organized individuals who enjoy supporting others and managing important details. As a Client Coordination Specialist, you'll help facilitate client requests, oversee scheduling and communication needs, and contribute to a positive experience from start to finish. This role is ideal for individuals who enjoy organization, problem-solving, and building strong relationships while working independently from home. - Assist with coordinating client requests and service-related activities - Manage communications regarding appointments, schedules, and important updates - Gather and organize information needed to support client needs - Monitor ongoing projects and ensure tasks are progressing efficiently - Review records and documentation for accuracy and completeness - Help resolve routine questions by providing timely and professional support - Maintain organized digital files and client records - Collaborate with team members to ensure excellent service standards - Utilize company systems and resources to manage daily responsibilities - Participate in training programs and continuing education opportunities Qualifications - Strong verbal and written communication skills - Excellent organizational and time-management abilities - Ability to handle multiple responsibilities simultaneously - Comfortable using online platforms, software, and digital tools - Detail-oriented with strong follow-through - Self-motivated and capable of working independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other approved regions Benefits - 100% remote work environment - Flexible scheduling options - Comprehensive onboarding and training - Ongoing mentorship and coaching - Opportunities for advancement and professional growth - Performance-based rewards and recognition - Travel-related discounts and exclusive perks - Supportive and collaborative team culture Who Thrives in This Role? - Enjoy helping people and creating positive experiences - Have strong planning and coordination abilities - Communicate professionally and confidently - Stay organized under changing priorities - Learn new systems and processes quickly - Have an interest in client services, hospitality, administration, customer support, travel coordination, or remote career opportunities

• Map and document every core delivery workflow — from ticket intake through every department hand-off to final client output. • Instrument those workflows with metrics that matter: turnaround time, hand-off failure points, rework rate, and client experience moments. • Partner with execution leads and project managers to redesign broken or slow processes and drive adoption without direct authority. • Optimize the coordination of offshore and onshore staff across every workflow. • Design the delivery experience for new and existing services with one explicit goal: wow the client, not just meet spec. • Find where cost can be reduced without degrading quality — and identify where added investment buys disproportionate client delight. • Build the systems and reporting that give leadership clear visibility into delivery health at any moment.