Mercier Consultancy Group logo
Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Dutch Operations Customer Expert

Location

Greece

Posted

20 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Dutch Operations Customer Expert

Mercier Consultancy Group

Role Description We are currently seeking a talented and motivated Dutch Operations Customer Expert to join a dynamic, remote-based customer support services team operating within Greece. This is a fantastic opportunity for Dutch-speaking professionals to build a meaningful career in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver high-quality customer support to Dutch-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest standards of service excellence. - Accurately assess and resolve customer enquiries, complaints, and operational issues within defined service level agreements and quality benchmarks. - Maintain detailed and precise records of all customer interactions within the company's CRM system, ensuring full compliance with data protection regulations. - Collaborate closely with internal operations, technical, and escalations teams to ensure swift and effective resolution of complex customer cases. - Proactively identify recurring customer issues and communicate insights to team leaders and quality assurance teams to drive continuous service improvement. - Follow established company processes, operational guidelines, and scripts while demonstrating the flexibility to adapt responses to individual customer needs. - Consistently achieve and exceed individual and team KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets. - Participate actively in ongoing training sessions, team briefings, and performance review meetings to support both personal development and team excellence. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - A valid EU passport is mandatory for all applicants. - A solid working knowledge of English is required for internal communications, training, and operational coordination. - Prior experience in customer support services, customer care, or a related client-facing role is highly advantageous, though motivated candidates with strong transferable skills are welcome to apply. - Excellent interpersonal and communication skills, with the ability to handle sensitive or complex customer situations with patience, empathy, and professionalism. - Strong digital literacy, including confidence working with CRM platforms, ticketing systems, and standard office productivity tools. - A reliable home office setup with a stable internet connection is required, as this is a fully remote position based within Greece. Requirements - Competitive Monthly Salary reflective of your experience and expertise within the customer support services industry. - Fully Paid Training provided from day one, ensuring you are fully equipped to succeed in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight, hotel accommodation upon arrival, and airport transfer — making your move to Greece seamless and stress-free. - Monthly Performance Bonus rewarding your dedication and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward. - A fully remote working arrangement within Greece, offering flexibility and an outstanding work-life balance. - Clear career progression pathways within a reputable international organisation that genuinely invests in its people. - And Much More — join Mercier Consultancy Group and discover the full range of benefits awaiting you. How to Apply Are you ready to take the next step in your career and embark on an exciting new chapter in Greece? If you are a fluent or native Dutch speaker searching for Dutch-speaking jobs that offer genuine opportunity, exceptional benefits, and an unforgettable lifestyle experience, we want to hear from you. Click Apply Now to submit your application for this Dutch Operations Customer Expert position in Greece, and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps.

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