• Serve as the principal technical authority for the RF Ground System and anchor station supporting GEO satellite communications operations. • Lead engineering activities associated with the design, development, integration, and deployment of mission-critical RF ground infrastructure, including: Large aperture antenna systems RF chains and associated subsystems Frequency conversion equipment High-power amplification systems Low-noise receive systems Modems and waveform processing systems Monitoring and control systems RF monitoring and spectrum management capabilities • Develop and maintain RF ground segment architecture, requirements, interface control documents (ICDs), and technical baselines. • Support the Ground Segment IPT Lead in coordinating technical execution across spacecraft, ground segment, network, cybersecurity, and operations teams. • Lead engineering activities supporting satellite feeder link connectivity, including: Link budget development and validation RF performance analysis Carrier planning Spectrum coordination Availability and resiliency assessments End-to-end communications performance verification • Provide technical leadership for TT&C ground system implementation, including command path design, telemetry reception, tracking support, and operational interfaces. • Support development and execution of ground segment integration and test activities, including: Factory Acceptance Testing (FAT) Site Acceptance Testing (SAT) RF performance testing End-to-end satellite-to-ground testing Operational readiness demonstrations • Lead RF troubleshooting, anomaly resolution, and root cause analysis during integration, test, launch, and on-orbit operations. • Coordinate with satellite manufacturer teams to ensure compatibility between spacecraft RF payload, TT&C systems, and ground infrastructure. • Support development of operational procedures, maintenance plans, configuration documentation, and sustainment processes. • Provide technical oversight of anchor station reliability, redundancy, availability, and disaster recovery capabilities. • Support cybersecurity implementation efforts for RF ground infrastructure, including protection of command and control pathways. • Participate in customer technical reviews, design reviews, readiness reviews, and program milestone assessments. • Mentor junior engineers and provide technical guidance across the RF ground engineering team.

• Develop and implement systems for the Supply Chain domain, specifying programs, defining requirements, and creating system architecture documentation. • Map business processes and rules with clients, translate them into technical documents, and configure the system according to the mapped rules. • Perform a technical leadership role within the project team, ensuring the quality of the developed code. • Provide consulting to clients following the company’s software implementation methodology.

• Systems Support: Administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership • Documentation & SOPs: Author clear, structured documentation including SOPs, solution descriptions, change management materials, and process guides • Continuous Improvement: Track support patterns, identify root causes, and partner with senior team members to drive lasting improvements • Data & Reporting: Build and maintain reports/dashboards; support data loads, audits, and compensation workflows • AI & Automation: Contribute to team AI initiatives, including agentic workflows and automation projects • Stakeholder Collaboration: Partner with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions

• Serve as the escalation point for issues involving Zoho (front-end and back-end), Monday.com, NetSuite, Jira, Zapier, Slack integrations, RingCentral, Twilio, Calendly, and other REE core business applications. • Diagnosing and resolving complex platform issues escalated by the support team • Troubleshooting system configurations, automations, integrations, and workflow failures • Investigating root causes and implementing fixes that prevent recurrence • Communicating technical findings clearly to support staff and business stakeholders • Maintain stable and reliable operation of supported platforms so business teams can perform their work without disruption. • Monitoring system performance using tools such as DataDog, responding to alerts, and identifying potential issues before they impact users • Improving system configurations, workflows, and automations to increase reliability and efficiency • Supporting troubleshooting of integration failures between business systems • Ensuring platform configurations remain organized, maintainable, and scalable • Identifying and documenting system problems within problem management processes with problem tickets • Identifying areas of technical debt and providing solutions • Owning SaaS backend changes, application enhancements, and configuration updates • Managing application upgrades, patches, and ongoing platform maintenance • Respond to and help manage incidents affecting business applications, ensuring timely resolution and clear communication. • Responding to P1 and major incidents involving supported platforms, coordinating resolution with relevant teams • Supporting P2–P5 incident handling for business application issues alongside the support team • Triaging escalated issues from the support team and determining appropriate resolution paths • Participating in post-incident review and contributing to root cause documentation • Support the design, troubleshooting, and improvement of integrations and automated workflows across business systems. • Assisting with API-related troubleshooting and system integrations between internal platforms • Supporting implementation of integrations such as NetSuite or other connected systems • Improving automation and workflows to reduce manual processes and operational friction • Evaluating, recommending, and supporting implementation of new tools and sunsetting of legacy applications • Follow all established Jira ticket management standards to ensure transparency, accurate reporting, and efficient support operations. • Accurate ticket status management: Ticket statuses must always reflect the current state of the work being performed. Statuses must be updated every 3 days unless on hold throughout the lifecycle of the ticket. • SLA integrity: SLA timers must accurately reflect the time spent actively working on a ticket. Statuses that pause SLAs should only be used appropriately and in alignment with support processes. • Timely resolution: Tickets should be marked as Resolved when the work has been completed, not when waiting for business confirmation. Resolution time should accurately reflect how long it took to perform the work. • Clear ticket documentation: All tickets should contain comments that clearly describe what the issue is, what investigation has been done, what actions are currently being taken, and what the next steps are. • Internal and customer-facing communication: Tickets should include a combination of internal comments (technical investigation, troubleshooting notes) and customer-facing comments (status updates and communication with the reporter). • External communication logging: Any discussion about the ticket outside Jira (Slack, Teams, phone calls, meetings, etc.) must be summarized and documented in the ticket comments. • Resolution statements: When closing a ticket, a resolution statement must be entered using the approved canned response. The resolution statement must restate the original issue, describe how the issue was resolved, and include the agent’s name • Maintain documentation that allows the support team to efficiently support and troubleshoot business systems. • Creating and maintaining knowledge articles for recurring system issues • Documenting workflows, integrations, and configuration changes • Building internal runbooks that enable support to resolve common issues without escalation • Work effectively with Support, Engineering, and other business teams to ensure systems function reliably, and improvements are delivered successfully. • Acting as a technical liaison between Support, Engineering, and operational teams • Providing clear communication and status updates for complex technical issues • Participating in system improvement initiatives and cross-team projects when needed