• Develop and implement systems for the Supply Chain domain, specifying programs, defining requirements, and creating system architecture documentation. • Map business processes and rules with clients, translate them into technical documents, and configure the system according to the mapped rules. • Perform a technical leadership role within the project team, ensuring the quality of the developed code. • Provide consulting to clients following the company’s software implementation methodology.

• Systems Support: Administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership • Documentation & SOPs: Author clear, structured documentation including SOPs, solution descriptions, change management materials, and process guides • Continuous Improvement: Track support patterns, identify root causes, and partner with senior team members to drive lasting improvements • Data & Reporting: Build and maintain reports/dashboards; support data loads, audits, and compensation workflows • AI & Automation: Contribute to team AI initiatives, including agentic workflows and automation projects • Stakeholder Collaboration: Partner with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions

• Serve as the escalation point for issues involving Zoho (front-end and back-end), Monday.com, NetSuite, Jira, Zapier, Slack integrations, RingCentral, Twilio, Calendly, and other REE core business applications. • Diagnosing and resolving complex platform issues escalated by the support team • Troubleshooting system configurations, automations, integrations, and workflow failures • Investigating root causes and implementing fixes that prevent recurrence • Communicating technical findings clearly to support staff and business stakeholders • Maintain stable and reliable operation of supported platforms so business teams can perform their work without disruption. • Monitoring system performance using tools such as DataDog, responding to alerts, and identifying potential issues before they impact users • Improving system configurations, workflows, and automations to increase reliability and efficiency • Supporting troubleshooting of integration failures between business systems • Ensuring platform configurations remain organized, maintainable, and scalable • Identifying and documenting system problems within problem management processes with problem tickets • Identifying areas of technical debt and providing solutions • Owning SaaS backend changes, application enhancements, and configuration updates • Managing application upgrades, patches, and ongoing platform maintenance • Respond to and help manage incidents affecting business applications, ensuring timely resolution and clear communication. • Responding to P1 and major incidents involving supported platforms, coordinating resolution with relevant teams • Supporting P2–P5 incident handling for business application issues alongside the support team • Triaging escalated issues from the support team and determining appropriate resolution paths • Participating in post-incident review and contributing to root cause documentation • Support the design, troubleshooting, and improvement of integrations and automated workflows across business systems. • Assisting with API-related troubleshooting and system integrations between internal platforms • Supporting implementation of integrations such as NetSuite or other connected systems • Improving automation and workflows to reduce manual processes and operational friction • Evaluating, recommending, and supporting implementation of new tools and sunsetting of legacy applications • Follow all established Jira ticket management standards to ensure transparency, accurate reporting, and efficient support operations. • Accurate ticket status management: Ticket statuses must always reflect the current state of the work being performed. Statuses must be updated every 3 days unless on hold throughout the lifecycle of the ticket. • SLA integrity: SLA timers must accurately reflect the time spent actively working on a ticket. Statuses that pause SLAs should only be used appropriately and in alignment with support processes. • Timely resolution: Tickets should be marked as Resolved when the work has been completed, not when waiting for business confirmation. Resolution time should accurately reflect how long it took to perform the work. • Clear ticket documentation: All tickets should contain comments that clearly describe what the issue is, what investigation has been done, what actions are currently being taken, and what the next steps are. • Internal and customer-facing communication: Tickets should include a combination of internal comments (technical investigation, troubleshooting notes) and customer-facing comments (status updates and communication with the reporter). • External communication logging: Any discussion about the ticket outside Jira (Slack, Teams, phone calls, meetings, etc.) must be summarized and documented in the ticket comments. • Resolution statements: When closing a ticket, a resolution statement must be entered using the approved canned response. The resolution statement must restate the original issue, describe how the issue was resolved, and include the agent’s name • Maintain documentation that allows the support team to efficiently support and troubleshoot business systems. • Creating and maintaining knowledge articles for recurring system issues • Documenting workflows, integrations, and configuration changes • Building internal runbooks that enable support to resolve common issues without escalation • Work effectively with Support, Engineering, and other business teams to ensure systems function reliably, and improvements are delivered successfully. • Acting as a technical liaison between Support, Engineering, and operational teams • Providing clear communication and status updates for complex technical issues • Participating in system improvement initiatives and cross-team projects when needed

Transformer Test & System Engineer Job ID 509038 Posted since 04-Jun-2026 Organization Smart Infrastructure Field of work Engineering Company Siemens Nederland N.V. Experience level Mid-level Professional Job type Full-time/Part-time Work mode Hybrid (Remote/Office) Employment type Permanent Any Siemens location in - Zuid-Holland - Netherlands Hi Transformer expert! If you enjoy solving technical challenges, aligning complex projects with customer expectations, and working in a high-energy team, this role is for you! As a Transformer Test & System Engineer in our team, you will play an important role in ensuring the successful design, manufacturing, and implementation of transformer systems. Your work will directly contribute to the execution of dynamic projects and involve hands-on collaboration with suppliers, clients, and diverse engineering teams. What you'll do? - Visit external suppliers for Factory Acceptance Tests (FAT), ensuring compliance with specifications while also addressing any concerns. - On certain days, you may spend your time reviewing project requirements for transformers, analyzing technical designs, and performing dimensioning calculations. - Collaborate with customers and internal teams to refine project specifications or troubleshoot unexpected challenges that arise during production or installation. - Write or review technical submittals, ensuring project requirements and quality standards are documented accurately. - Coordinate with procurement teams to identify the best-suited suppliers and support their smooth integration into the supply chain. - On-site or remote problem-solving, helping with installation and commissioning activities, while working closely with quality assurance teams. What else can you expect? - Every day will bring new opportunities for growth and exploring technical solutions. Some days may involve: - Participating in audits for new suppliers and ensuring their adherence to Siemens' quality standards. - Managing the production schedule by coordinating the organization of tests, inspections, and commercial issues related to varying production demands. - Tracking the performance of suppliers and addressing any obstacles that may affect smooth execution. - Preparing test documentation, reports, and sharing them with stakeholders. Your success is grounded in - A completed bachelor’s degree in electrical engineering or equivalent. - Strong communication skills, with the ability to work efficiently across teams. - Proficiency in English (written and spoken); Dutch is a plus. - A flexible and result-oriented mindset to meet deadlines in challenging environments. - Willingness to travel frequently (short trips required 50%–75% of the time); possession of a EU-passport and a valid driver’s license. - Attention to detail and the ability to critically evaluate complex systems. Additional qualifications that set you apart: - Minimum 5 years of relevant professional experience, particularly with oil and dry-type insulation transformers. - Practical experience in dimensioning, FATs, and preparing technical transformer specifications. - Familiarity with industry standards such as IEC 60076, IEC 60721, and ISO 9001. Our offer Here at Siemens, we aim to support your growth and overall well-being. When you join us, you can count on: - A competitive salary appropriate to your experience, plus a 22.63% Benefits Budget. - 26 days of leave, with options to work part-time (minimum 32 hours per week). - Hybrid working arrangement: 50% in the office, 50% remote, with Siemens providing the necessary resources to work from home. - An annual €150 health budget for personal wellness (e.g., fitness, nutrition, relaxation). - Participation opportunities in programs like YoungSiemens, a buddy system, and a share program. - Ample room for development, with regular conversations focused on your growth and future aspirations. Learn more about Siemens via www.siemens.nl/termsemployment About us You’ll join a close-knit Medium Voltage Team led by Arie — a dynamic group composed of individuals from diverse technical, cultural, and national backgrounds. Cooperation, respect, and a sense of humor are vital attributes of this team dynamic. There is a mix of skilled engineers, and the core working languages are English and Dutch. Siemens is a global leader in engineering innovation, specializing in solving the world’s toughest challenges through cutting-edge technologies. This position belongs to Siemens’ Medium Voltage Team, part of the global Center of Competence for Power Distribution for Datacenter business unit. Our projects focus on designing and delivering power distribution solutions for national and international customers. The project management and engineering teams are based in The Hague and Chennai, while production takes place in several factories worldwide. Projects typically include switchgear, transformers, E-houses, automation, and protection systems. In this role, you will have frequent contact with customers, engineers in our factories, project managers, and lead electrical engineers. Transform the everyday with us! Ready to take the next step in your career? Click “Apply” today! Questions? Please contact Marianne van Ruyven (P&O) at 06-1020 4360. We believe that diversity creates more opportunity for success. This is why we recruit people from all walks of life: it doesn't matter gender, age, ethnic background, sexual orientation or disability. Our main goal is to find people from all over the world who can contribute to innovative technology. An online assessment and screening will be part of the application procedure. Please do not make use of this vacancy as an acquisition opportunity.