• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions • Installs and optimizes hardware/software/network products and configurations at customer sites • Diagnoses and resolves product performance problems • Performs maintenance and repair services • Ensures customer satisfaction by advising customers on preventive maintenance and configurations • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software • Serves as an internal resource on technical issues and manages product escalations • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

• Meet daily service repair needs and drive customer satisfaction • Install, repair and maintain Smiths equipment in the field, provide customer training as needed • Document all inspections, maintenance and repair work promptly. • Manage repair parts cycle time, order, install and return parts efficiently • Review logs for open issues, prepare formal reports for client • Maintain and calibrate tools and test equipment • Provide technical support to client and peers • Participate in the site surveys, pilot programs, special projects and meetings • Establish and maintain close relationships with Senior FSEs and Product Managers • Ensure compliance with health, safety and environmental policies • Communicates technical information in a clear, concise, and highly effective method • Informs management and other service departments of technical service issues.

• Own customer Engineering relationships • Be onsite at customers several times per week • Minimal travel outside customer support area • Drive best-in-class technical support at assigned customers • Assist customers in debugging test issues and collect test logs for analysis • Ability to replicate customer issues and assist with debug • Obtain insight into upcoming customer projects, schedules, and milestones • Work closely with Broadcom and customer Engineering during product definition, development, and into production • Help drive completion of customer RFPs and RFQs • Work in collaboration with sales/account management, and BU engineering and marketing teams • Conduct product presentations and demos to customers • Assist with product benchmarking and testing

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment • Assist more experienced field engineers with equipment installation • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment • Communicate and partner with teammates and colleagues • Communicate with customers to ensure resolution and proper follow-up • Recommend value-added services to customers • Maintain customer service logs and internal service records