• Own customer Engineering relationships • Be onsite at customers several times per week • Minimal travel outside customer support area • Drive best-in-class technical support at assigned customers • Assist customers in debugging test issues and collect test logs for analysis • Ability to replicate customer issues and assist with debug • Obtain insight into upcoming customer projects, schedules, and milestones • Work closely with Broadcom and customer Engineering during product definition, development, and into production • Help drive completion of customer RFPs and RFQs • Work in collaboration with sales/account management, and BU engineering and marketing teams • Conduct product presentations and demos to customers • Assist with product benchmarking and testing

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment • Assist more experienced field engineers with equipment installation • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment • Communicate and partner with teammates and colleagues • Communicate with customers to ensure resolution and proper follow-up • Recommend value-added services to customers • Maintain customer service logs and internal service records

• Lead a team of elite Security Technical Architects for strategic customer engagements • Drive strategic engagements focused on Security Architecture • Lead customer strategy for secure AI adoption • Architect trusted Agentic AI frameworks • Deploy Cortex Guard and AI Observability • Ensure AI governance through Role-Based Access Control and data masking • Lead workshops for transitioning customers to advanced Cybersecurity Data Lake • Build repeatable reference architectures for Identity and Data Governance • Guide customers through end-to-end journeys for Business Continuity/Disaster Recovery • Act as a leadership point of contact and influence product roadmaps

• Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment • Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers • Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts • Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology • Maintain, calibrate, and troubleshoot distributor welding equipment • Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling • Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations • Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives • Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool • Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost