• Provide technical sales execution to the Channel team, Channel partners, technical support, product engineering, R&D and the end customers. • Design and recommend tailored solutions based on a deep knowledge of the portfolio and capabilities to meet customers’ unique needs. • Continuously strengthen existing customer relationships and follow-up on customer complaints in a timely manner according to a defined process. • Know and confidently use basic sales techniques (e.g. communication, active listening, presentation…) • Support the Channel team with customer presentations and demonstrations by serving as the product expert through strong solution competence. • Analyze drive, PLC/HMI motor application problems and initiate effective measures for their solution. • Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.

• Develop specialist agents coordinated by a supervisor, with agency loops (ReAct) and an auditable decision log. • Build MCP servers that connect agents to operational APIs (.NET) and ML models via OpenAPI contracts. • Implement the MCP Host using LangChain / Semantic Kernel and LLMs via Azure OpenAI. • Implement Human-in-the-Loop (HITL) for high-impact decisions. • Ensure agentic security: per-agent identity (OAuth2), tool-level scopes, idempotency, sanitization against prompt injection, and prevention of PII leakage. • Version prompts (PromptOps) and instrument agent observability (LangSmith or similar). • Integrate with event-driven architecture (Azure Service Bus / Kafka).

• Acts as expert consultant to guide customer in planning and development of technical solutions • Assists with technical development of proposals, assuring compliance to Customer's specs • Acts as technical support to the commercial teams • Assists customers in trouble-shooting and analysis of protection and control systems • Track issues discovered during demonstration, evaluation, and testing of product • Lead technical presentations presented to customers in support of sales • Provide product training to customers and sales force • Assist customers in product testing at customer location • Work directly with customers to influence technical specifications • Take customer requests for quote and develop a product proposal • Develop and cultivate long-term relationships at the technical levels of customer organizations • Support the development of new leads and market opportunities

Role Description Tharseo IT is seeking a senior OCI Application Engineer (Level III) to support a federal program as a subcontractor to a prime integrator. The engineer will analyze complex system requirements and lead the design, development, and ongoing support of cloud-hosted applications and supporting infrastructure within an established Oracle Cloud Infrastructure (OCI) environment. This is a hands-on senior engineering role centered on Terraform-driven provisioning of OCI infrastructure, automation of cloud operations, and direct engagement with application owners across development and pre-production environments. The successful candidate will bring deep, production-grade experience with OCI and Terraform and the ability to operate independently within an agile delivery team. Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. - Minimum of seven (7) years of relevant professional experience, with a substantial portion in senior-level cloud engineering, infrastructure as code, and production OCI operations. - Active Oracle Cloud Infrastructure (OCI) certification at the Associate level is required (e.g., OCI Architect Associate or OCI Operations Associate); OCI Architect Professional certification is strongly preferred. - Demonstrated hands-on production experience administering and operating OCI environments, including compute, networking, storage, identity, and core service interactions through both the console and command-line tooling. - Extensive hands-on experience using Terraform to provision and manage OCI infrastructure in production environments, including authoring reusable modules, managing state, working with providers and remote backends, and applying infrastructure-as-code practices across multi-environment deployments. - Deep working knowledge of cloud architecture patterns, including high availability, auto-scaling, and resilient deployment of cloud-hosted applications in vendor-supported environments. - Demonstrated experience analyzing complex system requirements and translating them into technical designs, with familiarity with formal design techniques such as data flow diagrams and Computer Aided Software Engineering (CASE) tools. - Experience supporting software configuration management practices. - Experience working in agile, Scrum-based delivery teams using Jira for story and sprint management. - Strong written and verbal communication skills, with the ability to engage directly with application owners and customer stakeholders. - Preferred: working knowledge of Ansible for automation, playbook authoring, and configuration management. - Preferred: familiarity with F5 load balancing concepts and integration patterns within a cloud environment. - Preferred: prior experience supporting a federal program in a subcontractor capacity, and exposure to Oracle vendor support workflows. Requirements - Analyze complex system requirements and design software tools, subsystems, and supporting infrastructure to satisfy program objectives, with emphasis on software reuse and domain analyses. - Author, review, and maintain Terraform code to provision and manage OCI infrastructure consistent with established design patterns, and lead implementation of designed solutions. - Deploy and configure virtual machines and supporting cloud resources in OCI to satisfy application owner requirements. - Work directly with application teams to onboard their workloads, including third-party platforms, onto the OCI environment. - Review existing programs and infrastructure code to identify and implement refinements, reduce operating time, and improve current techniques. - Estimate development effort, cost, and schedule for assigned work, using formal specifications and accepted design techniques where appropriate. - Execute Jira stories during sprint cycles, participate in daily scrum, and provide status updates on assigned tasks and blockers. - Validate VM and application access, including troubleshooting connectivity issues that may involve network security group (NSG) rules and related controls. - Supervise software configuration management activities for the assigned scope of work. - Collaborate with peer engineers, contribute to technical knowledge sharing, and help drive the ongoing build-out of dev and pre-prod environments as additional applications are onboarded.