• Answer incoming customer calls in a friendly and professional manner • Log call details and issues accurately into the Jim2 ERP system • Take detailed phone messages and direct them to the appropriate internal contact • Resolve basic customer issues using defined processes and available resources • Collaborate with colleagues to ensure seamless support and customer satisfaction • Follow internal procedures and policies for handling all calls and enquiries • Undertake routine administrative and support tasks as directed by management

Role Description They are now seeking to hire a Customer Service Assistant (Inbound Calls) to ensure inbound calls are handled with care, accuracy, and efficiency. This role is vital in maintaining a high standard of customer experience and managing day-to-day communication effectively. - Answer incoming customer calls in a friendly and professional manner - Log call details and issues accurately into the Jim2 ERP system - Take detailed phone messages and direct them to the appropriate internal contact - Resolve basic customer issues using defined processes and available resources - Collaborate with colleagues to ensure seamless support and customer satisfaction - Follow internal procedures and policies for handling all calls and enquiries - Undertake routine administrative and support tasks as directed by management Qualifications - Excellent spoken and written English communication skills with a highly professional phone manner - Proven ability to follow instructions and work confidently within defined guidelines - Strong attention to detail and accuracy when logging data and customer information - Ability to work independently while remaining a proactive team player - Reliable, organised, and committed to high task follow-through and quality customer service - Stable internet connection and a dedicated home setup including a laptop or desktop with a camera, mic, and headset Requirements - Prior experience in customer service, call handling, or reception roles - Experience or familiarity with CRM systems or ticketing software such as Jim2 ERP - Previous exposure to working with Australian clients or managing Australian caller expectations Benefits - Permanent work-from-home set-up - Dayshift (Australian Eastern Standard Time business hours) - Full-time job - HMO - Annual leave - Christmas Bonus equivalent to 1 month's wage (pro-rate)

• Ayudarás a resolver las dudas y problemas de los usuarios • Demostrar gran comprensión y uso del idioma inglés a través de la atención al cliente. • Demostrar el conocimiento y uso adecuado de los recursos, políticas y procedimientos del departamento. • Buscar activamente soluciones o sugerencias ante alguna problemática del negocio.

• Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem. • Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery. • Solid understanding of desktop technical support needs. • White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues. • Ability to monitor interface queues and resolve common mapping/format issues with guidance. • Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces. • Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication. • Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness). • Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support. • Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.