• Provide analytical and technical support in the delivery of benefit programs to associates, carriers and third-party administrators. • Administer benefit programs including new hire enrollments, life event changes, eligibility, deductions, and claim adjudication. • Update and/or correct associate benefit data in both internal and carrier information systems. • Coordinate annual enrollment activities for the organization, including the development of enrollment packages. • Manage associate data including auditing and consolidating elections, verifying associate eligibility, sending required files to third-party administrators for enrollment, providing confirmation statements to associates, and reconciling enrollments with carrier invoices. • Compile statistics used to evaluate benefits strategy effectiveness, process and maintain documentation, and enter ad-hoc payment requests for tuition reimbursement. • Communicate with associates to clarify the policy, eligibility criteria, and other program elements providing customer service to ensure achievement of Service Level Agreement objectives.

• Own and lead complex employee relations matters, partnering with legal and leadership to provide guidance and resolution to ensure a fair, consistent, and positive workplace • Provide both strategic and tactical HR support, addressing day-to-day employee needs and executing HR processes to ensure smooth operations • Coach and develop people leaders on performance management, employee engagement, and leadership effectiveness • Prioritize and drive multiple key HR initiatives and requests simultaneously, adapting quickly to changing business needs and priorities • Advise leaders on organizational design, talent management, and workforce planning to align HR strategies with business objectives • Lead and support initiatives focused on employee engagement, training, development, and performance management, ensuring all team members feel valued and supported • Lead the annual Talent Review process and help build a diverse, high-performing talent pipeline for both salaried and hourly (maker) populations • Work closely with Centers of Excellence (COEs) such as payroll, benefits, and compensation to ensure seamless HR operations • Champion organizational change initiatives and recommend, implement, and improve HR procedures, systems, and processes to drive continuous improvement and departmental efficiency • Gather, analyze, and interpret HR data to provide actionable insights

• Support day-to-day HR administration, including recruitment, onboarding, employee engagement, and benefits and payroll administration • Collaborate with internal and external partners • Post job openings on internal and external job boards • Review resumes and applications to identify qualified candidates • Conduct initial phone screenings and candidate outreach • Coordinate and schedule interviews with hiring managers and candidates • Maintain applicant tracking records and recruitment documentation • Prepare offer letters and coordinate pre-employment activities • Support hiring managers throughout the recruitment process • Ensure a positive candidate experience throughout the hiring cycle • Coordinate onboarding activities for new employees • Facilitate orientation and ensure completion of required documentation • Assist with employee benefits enrollment and changes • Serve as a point of contact for employee benefits questions • Coordinate annual open enrollment activities • Liaise with benefits vendors and resolve routine issues and perform periodic audits • Maintain benefits records and documentation • Maintain compliance with federal, state, and local employment laws • Partner with the VP of HR to update policies, procedures, and the employee handbook annually • Process payroll submissions and payroll-related changes • Review payroll data for accuracy and completeness • Coordinate with payroll providers to resolve discrepancies • Maintain payroll records and supporting documentation • Assist employees with payroll-related questions • Support HR projects and initiatives as assigned • Assist with compliance reporting and recordkeeping requirements • Perform other HR administrative duties as needed

Role Description As a Human Resources Generalist in the People Operations department, you will be responsible for a wide range of human resources duties including employee relations, talent acquisition, and compliance. This individual contributor’s performance will be measured by their individual outcomes, achieving individual targets/goals, their contribution to the overall team and buy-in to the culture of the organization. A typical day as a Human Resources Generalist will include: - Assist with the development and implementation of policies and procedures. - Manage the unemployment claims process. - Manage the worker’s compensation and ADA processes. - Support the leaves of absence and benefits administration processes, serving as backup to the HR Specialist. - Work with leaders and staff to foster positive employee relations and resolve conflicts. - Conduct thorough, unbiased employee investigations and recommend course of action. - Maintain HR file compliance by conducting background rechecks, interpreting results and assisting with audit preparation. - Recredential staff as applicable. - Partner with Talent Acquisition Specialists to assist with full cycle recruitment as needed. - Research and develop job descriptions for new or changing roles within the organization. - Perform other HR related duties as needed. - Be punctual, arrive on time, and prepared. - Display a high degree of openness to coaching and feedback. - Contribute to a positive team culture through your actions, attitude, and communications. - Consistently deliver excellent customer service to internal and external customers. - Use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented. Qualifications - Bachelor’s degree required. - Minimum four years experience in the human resources field. - Minimum two years of experience in employee relations, conducting full investigations. - Minimum two years of experience with full cycle recruitment, onboarding and background checks. - Proficient in Microsoft Office Suite application software. - Proficient working with automated human resource management systems. - SHRM or HRCI certification preferred. - Must have a valid Driver License and meet any credentialing, licensing, and privileging standards as it pertains to the department you are in. - All potential job candidates must pass a drug screening test, and an extensive background check is required. Benefits - Starting Pay Range: $62-$68k annually - 3 weeks paid time off (PTO) first year plus 10 paid holidays! - Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options - 401K Match - Education Reimbursement - Referral Bonus - Paid time off for volunteering in the community - Free EAP services - Mileage Reimbursement - iPhone and Laptop provided for eligible roles - Multiple opportunities for growth Company Description Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring, and Integrity.