Role Description The Senior Coordinator, Coalitions and Member Experience is a member-facing execution role that supports coalition activity and the overall membership experience through responsive communication, sound judgment, and reliable follow-through. This role sits at the intersection of operations and relationships, ensuring that day-to-day work runs smoothly across the full member lifecycle, from onboarding and engagement to renewal. - Serves as a primary point of contact for members on routine questions that come through general membership communication channels (e.g. generic email). - Responds to inquiries with accuracy, context, and professionalism. - Discerns when issues require escalation versus resolution. - Provides operational and communication support for coalitions, champions, and networks. - Coordinates logistics, communications, and follow-up for coalition activities. - Supports the Director in maintaining momentum and continuity across networks. - Manages the membership inbox, including response, routing, and follow-up. - Supports the onboarding of new members into the Campus Compact community. - Supports the tracking and reporting of engagement activity. - Coordinates and maintains the operational infrastructure of the renewal process. - Executes Salesforce data entry and hygiene. - Develops an understanding of Campus Compact’s portfolio of programs and strategic priorities. - Anticipates needs and prepares materials, follow-ups, and coordination support. - Handles day-to-day member conversations to free leadership for higher-stakes engagement. Qualifications - 3+ years experience in roles with similar levels of capacity & responsibilities. - Bachelor’s degree in a relevant field. - Experience working with coalitions, networks, or membership-based organizations. - Experience maintaining accurate records and managing data entry across CRM or database systems in a high-volume environment. - Preference will be given to candidates in the Southwestern U.S. and the Western U.S., including the Mountain States and Pacific Northwest. Requirements - Experience with membership lifecycles, renewal processes, and member engagement practices. - Writing and reviewing stakeholder communications, including newsletters and email correspondence. - Engaging organizational tools such as Salesforce, Form Assembly, MailChimp, Swoogo, Asana, Google Drive, Zoom, and MacOS. Benefits - Competitive benefits package, including national healthcare coverage. - Generous paid time off. - Employer retirement contribution. - Flexible work environment and dedication to professional development.

Role Description The HR Business Partner provides essential HR support across the organization in various areas, including, but not limited to: - Performance management - Compensation planning - Employee engagement - HR systems This role partners with colleagues across the organization to deliver value-added services that reflect the company’s culture and practices. The HR Business Partner will be responsible for aligning human resources practices with the organization’s goals. Essential Responsibilities: - Ensures that all employee information is properly recorded in the HR system. - Serves as a source of knowledge on policies and procedures, including the handbook and benefit plans. - Analyzes trends and metrics to develop recommendations for operational changes. - Serves as a first point of contact for employee relations issues. - Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. - Partners with leaders to develop and execute people strategies that support business goals and organizational growth. - Ensures that HR practices comply with state and federal regulations. - Supports employees with their requests for FMLA and Leave of Absences. - Supports employee recognition programs and organizational cultural efforts. - Leads the design, administration, and continuous improvement of the company's Mentor/Mentee Program. - Ensures successful onboarding experiences that promote engagement and early productivity. - Responsible for providing and maintaining extraordinary levels of service through a high level of execution and prioritizing of duties. Qualifications - Bachelor’s Degree in Human Resources or a business-related field is highly preferred, but not required. - 4-6 years of previous experience in working in a Human Resources function. - Demonstrated experience using Microsoft Office Excel and PowerPoint. - Previous experience using payroll or HRIS systems such as Rippling, BambooHR, Paycor, Workday. Requirements - Effectively manages time and resources to ensure that work is completed efficiently, and performance goals are met. - Working knowledge of multiple human resource disciplines such as employee relations, performance management, engagement, diversity, and federal and state employment laws. - Ability to work with limited direction, extremely proactive, highly driven, and self-directed. - Demonstrates interpersonal savvy behaviors to communicate persuasively, build credibility, and interpret verbal and non-verbal behavior. - Communicates accurately and appropriately with other employees and vendors in a timely and professional manner.

• Coordinate all aspects of on onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers. • Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert. • Manage client relationships in conjunction with members of the client services team • Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset • Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA • Assist in training new members on your team • Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information • Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs • Be aware of applicable Collective Agreements and partner with required teams to ensure compliance • Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development) • Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution • Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business

• Serve as primary contact for US People Managers on employee grievances • Lead and manage complex workplace investigations • Interview witnesses and evaluate evidence • Apply expertise in labor laws to ensure compliance • Monitor employee relations metrics and design risk-mitigation strategies • Partner with HR Business Partners to provide expert coaching