• Serve as Realtor.com’s Senior Field Team representative with national, state, and local Realtor® associations, MLSs, and related organizations. • Foster and maintain trusted relationships across a broad spectrum of brokers, agents, association executives, and MLS leaders. • Translate partnerships into business outcomes that drive MLS retention, data coverage, and Realtor.com product adoption. • Actively engage stakeholders on a regular basis • Oversee acquisition (and where appropriate lead negotiation), licensing, and integration of MLS data to ensure accuracy, timeliness, and compliance. • Drive proactive outreach to MLSs, brokers, and industry partners to acquire listing agreements and drive adoption of tools like Realtor.com+. • Partner with internal Product, Communications, Marketing, and Legal teams to align industry messaging and needs with Realtor.com’s business strategy and technology roadmap. • Represent Realtor.com at major real estate conferences and events (e.g., Inman, NAR, CMLS, Thrive). • Directly lead the Industry Relations Field team, including: • MLS engagement and operations. • Field Team communications and events strategy. • Integrate these functions into a cohesive strategy that elevates Realtor.com’s industry/MLS partner relationships through visibility, credibility, and partner satisfaction. • Appropriately manage the Field team, ensuring the quality of the team is maintained at or above acceptable standards, provide coaching, onboarding, resources, and leadership development for the Field Team to ensure the team’s long-term effectiveness. • Manage administrative tasks, travel approvals, expense reports, staying within approved sponsorship and related budgets, and all performance review processes. • The Employee must be able to work independently from a remote location and provide the necessary office space, phone, and internet connections.

• Own and scale Blue Yonder’s global ISV Partner Program, including partner segmentation, program structure, onboarding, enablement, governance, performance management, and ongoing partner engagement. • Develop and execute partner business plans that align ISV, consulting services, and GSI partner motions with Blue Yonder’s strategic priorities, sales targets, industry focus areas, and market messaging. • Lead go-to-market collaboration with marketing and sales teams to create integrated partner campaigns, co-sell plays, field activation plans, events, and demand-generation programs that drive qualified pipeline and revenue growth. • Build and maintain trusted executive relationships with ISV partners, consulting services partners, GSIs, and internal Blue Yonder stakeholders across sales, marketing, product, alliances, and customer success. • Manage, coach, and develop direct reports by setting clear priorities, establishing goals and metrics, supporting career development, and fostering a high-performance, collaborative team culture. • Drive cross-functional alignment and execution across partner initiatives, ensuring clear ownership, timelines, communication, and accountability for key deliverables. • Partner with product and solution teams to identify joint solution opportunities, partner integrations, innovation priorities, and differentiated offerings that enhance customer value. • Establish program metrics and reporting mechanisms to measure partner performance, including pipeline contribution, revenue impact, enablement progress, campaign effectiveness, and partner engagement. • Coordinate partner enablement activities, including training, community calls, webinars, field education, sales plays, and partner-facing resources that support adoption and activation. • Represent Blue Yonder in partner meetings, executive briefings, industry events, and speaking engagements, clearly articulating Blue Yonder’s value proposition and partner ecosystem strategy. • Develop global and regional approaches for ISV partner activation, ensuring consistency in program execution while allowing flexibility for local market dynamics and field priorities. • Collaborate with regional sales leaders, field alliance teams, industry teams, and services leaders to identify partner-led opportunities and accelerate customer engagement. • Support joint go-to-market motions across ISVs, consulting services partners, and GSIs to improve market coverage, solution differentiation, and customer outcomes. • Provide regular updates to internal stakeholders on partner strategy, program performance, field engagement, partner enablement, and areas for improvement.

• Build deep expertise in a defined product group and associated buyer personas; act as the primary subject matter expert (SME) for active sales opportunities and representing their product domain in multi-product pursuits. • Partner with SDRs and AEs in early discovery to qualify opportunities and assess alignment of systems, data flows, integration points, and non-functional requirements (e.g., security, scalability, accessibility) to support pursuit strategy. • Translate functional requirements into scalable solution design and configuration options; lead product proofs of concept (POCs) to validate solution fit and convert pipeline. • Document MEDDPICC-aligned insights, particularly Metrics and Decision Criteria, in CRM or pursuit documentation. • Provide accurate, comprehensive responses to RFPs and RFIs that address the needs of functional buyers. • Serve as the SKU configuration SME to validate quotes against the proposed solution and customer technical landscape. • Design and deliver persona-specific demos, workshops, and proofs of concept that align product capabilities with buyer outcomes and Decision Criteria. • Maintain demo environments with up-to-date data, reusable scripts, scenario assets, and runbooks that support Sales progression. • Prepare detailed post-sale handoff materials to ensure seamless transitions to Services and Customer Success. • Provide structured feedback to Product and Enablement teams on product capabilities, market gaps, objections, and content needed based on real-world sales cycles to enhance team effectiveness and performance. • Support enablement by developing onboarding content, certification programs, and demo practice cards. • Travel extensively (60–75%), with weekly customer visits common.

Role Description The Director of Customer Success is responsible for leading and managing a team of Customer Success Managers and Analytics Engineers who are responsible for ensuring that our customers are successful in using Seeq products. The Director of Customer Success will work closely with all Revenue departments, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, and release planning. This position is responsible to Customer Success teams in the APAC region. Seeq is currently in a scale up mode with rapid growth. The ideal candidate will have experience building teams and customer success motions. Seeq sells an industrial intelligence platform into O&G, Chemicals, Pharma, Power and other process manufacturing industries. The ideal candidate will have experience working with advanced analytics platforms that are sold and implemented in manufacturing environments. The customer personas involved are manufacturing leaders (COO, CMO), IT/OT Leaders (CDO, CIO, CTO), and manufacturing SME’s (process engineers, production managers, digital transformation leaders). Candidate should be located in Malaysia or Singapore. Essential Duties and Responsibilities - Develop and execute customer success strategies that align with Seeq’s goals and customer objectives. - Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. - Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets. - Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. - Recruit and develop new team members. - Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. - Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness. - Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews. - Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers. - Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy. - Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience. Qualifications - 7-10 years of people management experience. - Minimum of 10 years experience working in Enterprise Software. - Understanding of Enterprise SaaS business motions and customer lifecycle. - Proven customer management skills with enterprise customers. - Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM. - Able to work in fast paced scale up environment. - Ability to develop working relationships at all levels of management, both inside and outside Seeq. - Bachelor’s degree, MBA or equivalent experience preferred. Benefits - Unlimited PTO. - Internet and mobile phone reimbursements. - Vacation bonus program. - Generous home office allowance. - The best co-workers (we've analyzed the data, so we know it's true). - Pet-friendly workspace (your dog will be so happy to have you home). - You love your job!