• Own and scale Blue Yonder’s global ISV Partner Program, including partner segmentation, program structure, onboarding, enablement, governance, performance management, and ongoing partner engagement. • Develop and execute partner business plans that align ISV, consulting services, and GSI partner motions with Blue Yonder’s strategic priorities, sales targets, industry focus areas, and market messaging. • Lead go-to-market collaboration with marketing and sales teams to create integrated partner campaigns, co-sell plays, field activation plans, events, and demand-generation programs that drive qualified pipeline and revenue growth. • Build and maintain trusted executive relationships with ISV partners, consulting services partners, GSIs, and internal Blue Yonder stakeholders across sales, marketing, product, alliances, and customer success. • Manage, coach, and develop direct reports by setting clear priorities, establishing goals and metrics, supporting career development, and fostering a high-performance, collaborative team culture. • Drive cross-functional alignment and execution across partner initiatives, ensuring clear ownership, timelines, communication, and accountability for key deliverables. • Partner with product and solution teams to identify joint solution opportunities, partner integrations, innovation priorities, and differentiated offerings that enhance customer value. • Establish program metrics and reporting mechanisms to measure partner performance, including pipeline contribution, revenue impact, enablement progress, campaign effectiveness, and partner engagement. • Coordinate partner enablement activities, including training, community calls, webinars, field education, sales plays, and partner-facing resources that support adoption and activation. • Represent Blue Yonder in partner meetings, executive briefings, industry events, and speaking engagements, clearly articulating Blue Yonder’s value proposition and partner ecosystem strategy. • Develop global and regional approaches for ISV partner activation, ensuring consistency in program execution while allowing flexibility for local market dynamics and field priorities. • Collaborate with regional sales leaders, field alliance teams, industry teams, and services leaders to identify partner-led opportunities and accelerate customer engagement. • Support joint go-to-market motions across ISVs, consulting services partners, and GSIs to improve market coverage, solution differentiation, and customer outcomes. • Provide regular updates to internal stakeholders on partner strategy, program performance, field engagement, partner enablement, and areas for improvement.

• Build deep expertise in a defined product group and associated buyer personas; act as the primary subject matter expert (SME) for active sales opportunities and representing their product domain in multi-product pursuits. • Partner with SDRs and AEs in early discovery to qualify opportunities and assess alignment of systems, data flows, integration points, and non-functional requirements (e.g., security, scalability, accessibility) to support pursuit strategy. • Translate functional requirements into scalable solution design and configuration options; lead product proofs of concept (POCs) to validate solution fit and convert pipeline. • Document MEDDPICC-aligned insights, particularly Metrics and Decision Criteria, in CRM or pursuit documentation. • Provide accurate, comprehensive responses to RFPs and RFIs that address the needs of functional buyers. • Serve as the SKU configuration SME to validate quotes against the proposed solution and customer technical landscape. • Design and deliver persona-specific demos, workshops, and proofs of concept that align product capabilities with buyer outcomes and Decision Criteria. • Maintain demo environments with up-to-date data, reusable scripts, scenario assets, and runbooks that support Sales progression. • Prepare detailed post-sale handoff materials to ensure seamless transitions to Services and Customer Success. • Provide structured feedback to Product and Enablement teams on product capabilities, market gaps, objections, and content needed based on real-world sales cycles to enhance team effectiveness and performance. • Support enablement by developing onboarding content, certification programs, and demo practice cards. • Travel extensively (60–75%), with weekly customer visits common.

Role Description The Director of Customer Success is responsible for leading and managing a team of Customer Success Managers and Analytics Engineers who are responsible for ensuring that our customers are successful in using Seeq products. The Director of Customer Success will work closely with all Revenue departments, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, and release planning. This position is responsible to Customer Success teams in the APAC region. Seeq is currently in a scale up mode with rapid growth. The ideal candidate will have experience building teams and customer success motions. Seeq sells an industrial intelligence platform into O&G, Chemicals, Pharma, Power and other process manufacturing industries. The ideal candidate will have experience working with advanced analytics platforms that are sold and implemented in manufacturing environments. The customer personas involved are manufacturing leaders (COO, CMO), IT/OT Leaders (CDO, CIO, CTO), and manufacturing SME’s (process engineers, production managers, digital transformation leaders). Candidate should be located in Malaysia or Singapore. Essential Duties and Responsibilities - Develop and execute customer success strategies that align with Seeq’s goals and customer objectives. - Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. - Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets. - Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. - Recruit and develop new team members. - Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. - Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness. - Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews. - Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers. - Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy. - Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience. Qualifications - 7-10 years of people management experience. - Minimum of 10 years experience working in Enterprise Software. - Understanding of Enterprise SaaS business motions and customer lifecycle. - Proven customer management skills with enterprise customers. - Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM. - Able to work in fast paced scale up environment. - Ability to develop working relationships at all levels of management, both inside and outside Seeq. - Bachelor’s degree, MBA or equivalent experience preferred. Benefits - Unlimited PTO. - Internet and mobile phone reimbursements. - Vacation bonus program. - Generous home office allowance. - The best co-workers (we've analyzed the data, so we know it's true). - Pet-friendly workspace (your dog will be so happy to have you home). - You love your job!

Title: Assistant Director, Countrywide Coverage Location: Hartford, CT, United States Hybrid Full-time Job Description: We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This individual contributor position is part of the Personal Insurance Countrywide Coverage team and supports the Auto/PUP and HO Lines of Business and State Product Management organizations. This role is accountable for supporting the design, development, maintenance, and administration of Personal Insurance coverage forms, language, and solutions in order to achieve business objectives and ensure compliance with regulatory requirements. This includes competitor research, analysis and recommendation development as well as cross-functional collaboration with IT, the Transformation Office, Operations, Digital, Direct and Agency Channel, Claims, Legal, Compliance, Marketing, Underwriting, the LOBs, and State Product Management to ensure the smooth implementation of coverage changes and solutions. The ideal candidate is highly self-motivated, organized with attention to detail, and excels at successfully managing multiple projects and responsibilities. He or she will have excellent critical thinking, leadership, time management, and communication skills and be a strong team player. A strong knowledge of Personal Insurance coverages and forms is a must along with either an Underwriting or Claims background. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Responsibilities - Provides deep subject matter expertise on PL coverage forms and language. - Focuses on the design and implementation of coverage solutions to address existing and emerging exposures, opportunities, and new product development. - Leads complex, cross-functional, coverage development initiatives or workstreams. - Performs competitor and/or ISO coverage analysis and research in support of coverage design, independently, at the direction of or under the guidance of the Coverage Director or CW Coverage AVP; develops recommended HIG positions. - Responsible for monitoring, researching, and managing Emerging Issues, including developing position recommendations and coverage solutions. - Ensures compliance of coverage and coverage procedures with regulatory requirements, partners with Compliance and Legal. - Ensures that coverage design contemplates operational impacts in Underwriting, Service, Sales, Operations, and Claims. - Manages the coverage portfolio to reduce complexity; makes recommendations to keep up to date with industry and market trends. - Provides litigation support, industry representation, and enterprise emerging risk representation for Personal Insurance. As industry representative, responsible for obtaining input from various HIG organizations to develop The Hartford position and interests and representing them to the industry bodies including ISO. - Drafts moderately complex and complex propriety language and forms, within their authority and/or under the guidance of the Coverage Director or AVP, in support of exposure management, appetite management, and new product development. Manages the language and design approval process through Legal, Compliance, and Claims. - Ensures that coverages and supporting materials are compliant with all regulatory requirements, partners with Compliance and Legal. Develops explanatory memorandum content for Invest and complex form filings. - Coordinates implementation of new coverages or coverage revisions with functional business partners (UW Practices, Sales/Service Operations, State Product Management, Agency Channel Mgmt, Digital, Compliance, Legal, Marketing) ensuring smooth implementations, including ensuring communications achieve target results in customer and agent experience. Ensures reference, training, and communications materials are accurate and effective. - Support the State Product Management organization in the customization of proprietary forms to meet state specific needs as appropriate. - Develop bench strength through mentoring Coverage Managers and Forms Consultants on the CW Coverage Team. - Develops and manages business requirements working with IT to automate coverage implementations, contemplating consumer, Independent Agent, and The Hartford Sales and Service representatives’ experience, the PI digital first strategy, and handling expense. - Defines UAT test case scenarios and executes UAT test case reviews and defect prioritization/resolution. Qualifications - Bachelor’s degree or equivalent work experience required. - Minimum 10+ years Property and Casualty experience; Personal Insurance experience strongly desired. - Expertise in and knowledge of Personal Insurance coverage forms and products; experience in technical product development preferred. - Excellent organization, prioritization, and time management skills. - Excellent communication and presentation skills. - Demonstrated analytical, problem solving, critical thinking skills, and leadership skills. - Solid Excel, WORD, PPT, and data retrieval and analysis skills. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $94,800 - $142,200