Role Description The Director of Customer Success is responsible for leading and managing a team of Customer Success Managers and Analytics Engineers who are responsible for ensuring that our customers are successful in using Seeq products. The Director of Customer Success will work closely with all Revenue departments, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, and release planning. This position is responsible to Customer Success teams in the APAC region. Seeq is currently in a scale up mode with rapid growth. The ideal candidate will have experience building teams and customer success motions. Seeq sells an industrial intelligence platform into O&G, Chemicals, Pharma, Power and other process manufacturing industries. The ideal candidate will have experience working with advanced analytics platforms that are sold and implemented in manufacturing environments. The customer personas involved are manufacturing leaders (COO, CMO), IT/OT Leaders (CDO, CIO, CTO), and manufacturing SME’s (process engineers, production managers, digital transformation leaders). Candidate should be located in Malaysia or Singapore. Essential Duties and Responsibilities - Develop and execute customer success strategies that align with Seeq’s goals and customer objectives. - Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. - Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets. - Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. - Recruit and develop new team members. - Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. - Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness. - Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews. - Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers. - Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy. - Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience. Qualifications - 7-10 years of people management experience. - Minimum of 10 years experience working in Enterprise Software. - Understanding of Enterprise SaaS business motions and customer lifecycle. - Proven customer management skills with enterprise customers. - Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM. - Able to work in fast paced scale up environment. - Ability to develop working relationships at all levels of management, both inside and outside Seeq. - Bachelor’s degree, MBA or equivalent experience preferred. Benefits - Unlimited PTO. - Internet and mobile phone reimbursements. - Vacation bonus program. - Generous home office allowance. - The best co-workers (we've analyzed the data, so we know it's true). - Pet-friendly workspace (your dog will be so happy to have you home). - You love your job!

Title: Assistant Director, Countrywide Coverage Location: Hartford, CT, United States Hybrid Full-time Job Description: We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This individual contributor position is part of the Personal Insurance Countrywide Coverage team and supports the Auto/PUP and HO Lines of Business and State Product Management organizations. This role is accountable for supporting the design, development, maintenance, and administration of Personal Insurance coverage forms, language, and solutions in order to achieve business objectives and ensure compliance with regulatory requirements. This includes competitor research, analysis and recommendation development as well as cross-functional collaboration with IT, the Transformation Office, Operations, Digital, Direct and Agency Channel, Claims, Legal, Compliance, Marketing, Underwriting, the LOBs, and State Product Management to ensure the smooth implementation of coverage changes and solutions. The ideal candidate is highly self-motivated, organized with attention to detail, and excels at successfully managing multiple projects and responsibilities. He or she will have excellent critical thinking, leadership, time management, and communication skills and be a strong team player. A strong knowledge of Personal Insurance coverages and forms is a must along with either an Underwriting or Claims background. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Responsibilities - Provides deep subject matter expertise on PL coverage forms and language. - Focuses on the design and implementation of coverage solutions to address existing and emerging exposures, opportunities, and new product development. - Leads complex, cross-functional, coverage development initiatives or workstreams. - Performs competitor and/or ISO coverage analysis and research in support of coverage design, independently, at the direction of or under the guidance of the Coverage Director or CW Coverage AVP; develops recommended HIG positions. - Responsible for monitoring, researching, and managing Emerging Issues, including developing position recommendations and coverage solutions. - Ensures compliance of coverage and coverage procedures with regulatory requirements, partners with Compliance and Legal. - Ensures that coverage design contemplates operational impacts in Underwriting, Service, Sales, Operations, and Claims. - Manages the coverage portfolio to reduce complexity; makes recommendations to keep up to date with industry and market trends. - Provides litigation support, industry representation, and enterprise emerging risk representation for Personal Insurance. As industry representative, responsible for obtaining input from various HIG organizations to develop The Hartford position and interests and representing them to the industry bodies including ISO. - Drafts moderately complex and complex propriety language and forms, within their authority and/or under the guidance of the Coverage Director or AVP, in support of exposure management, appetite management, and new product development. Manages the language and design approval process through Legal, Compliance, and Claims. - Ensures that coverages and supporting materials are compliant with all regulatory requirements, partners with Compliance and Legal. Develops explanatory memorandum content for Invest and complex form filings. - Coordinates implementation of new coverages or coverage revisions with functional business partners (UW Practices, Sales/Service Operations, State Product Management, Agency Channel Mgmt, Digital, Compliance, Legal, Marketing) ensuring smooth implementations, including ensuring communications achieve target results in customer and agent experience. Ensures reference, training, and communications materials are accurate and effective. - Support the State Product Management organization in the customization of proprietary forms to meet state specific needs as appropriate. - Develop bench strength through mentoring Coverage Managers and Forms Consultants on the CW Coverage Team. - Develops and manages business requirements working with IT to automate coverage implementations, contemplating consumer, Independent Agent, and The Hartford Sales and Service representatives’ experience, the PI digital first strategy, and handling expense. - Defines UAT test case scenarios and executes UAT test case reviews and defect prioritization/resolution. Qualifications - Bachelor’s degree or equivalent work experience required. - Minimum 10+ years Property and Casualty experience; Personal Insurance experience strongly desired. - Expertise in and knowledge of Personal Insurance coverage forms and products; experience in technical product development preferred. - Excellent organization, prioritization, and time management skills. - Excellent communication and presentation skills. - Demonstrated analytical, problem solving, critical thinking skills, and leadership skills. - Solid Excel, WORD, PPT, and data retrieval and analysis skills. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $94,800 - $142,200

• Support analysis and communication of access and payment policies proposed by government and commercial payers, including CMS rules, guidance, and legislative proposals • Monitor and synthesize policy developments, helping translate implications into actionable insights for internal stakeholders • Coordinate with internal teams and external consultants, supporting engagement efforts with policymakers and other stakeholders, including CMS and industry groups • Serve as a subject matter resource on U.S. coding, coverage, and payment, partnering cross-functionally to assess potential financial and business impacts of policy changes • Partner with Government Affairs to track and analyze federal and state legislative and regulatory developments affecting access to Dexcom products • Support internal education efforts on evolving managed care policy and reimbursement dynamics, including Medicare (Parts A, B, C, and D), Medicaid, exchange plans, and value-based payment models • Collaborate with cross-functional partners to inform and implement policy and advocacy strategies aligned with business priorities • Contribute to the development of strategic plans that identify and prioritize policy opportunities to advance U.S. business objectives • Assist in executing strategies to secure and maintain coverage and reimbursement for Dexcom products • Help monitor payer landscape changes and support efforts to mitigate access risks and optimize coverage • Represent the company at industry conferences, patient forums, and public events. • Lead a team of professionals in developing and executing Policy objectives

Role Description GovCIO is seeking a senior Director of Customer Engagement and Delivery to bring process discipline, strong customer relationships, and rigorous quality assurance to all task delivery lines (TDLs) supporting PEO C2IN under the Maverick program. This position will be a fully remote position. - Stabilize and standardize delivery: install repeatable program processes, rebuild a trust-based relationship with the customer, and stand up quality controls. - Convert delivery excellence and customer intimacy into competitive advantage, strengthening past performance and positioning GovCIO to win the Maverick recompete. Process and Program Governance - Standardize program and delivery processes; define and institutionalize repeatable processes, governance, templates, and review cadences. - Institute work-product governance; implement formal review, approval, and sign-off workflows. - Make the automated program management workflow the system of record; drive adoption for work-product tracking and status visibility. - Drive risk and escalation discipline; establish clear risk-management and escalation paths. - Build delivery discipline across task leads; coach and align task leads on consistent program management and delivery practices. Customer Relationships and Engagement - Own the customer relationship; serve as a primary, trusted point of contact for GSA AAS and PEO C2IN. - Engage collaboratively; lead with resolution and win-win outcomes. - Establish a disciplined operating rhythm; run regular program reviews and status touchpoints. - Manage award-fee and CPARS posture; own documentation and engagement that support strong outcomes. Quality Assurance - Stand up and own the quality gate; implement a quality-assurance process for work products. - Define quality standards and metrics; establish meaningful metrics and report status to sector leadership. - Ensure compliance; verify deliverables meet contractual, security, and compliance requirements. - Drive continuous improvement; use root-cause analysis to prevent recurrence of issues. Growth and Recompete Positioning - Convert delivery into competitive advantage; build strong past performance and customer references. - Support capture and proposals; partner with business development and the Chief Engineer. - Identify growth through the customer relationship; surface and shape organic expansion opportunities. - Inform sector strategy; advise on delivery capability and customer health. Qualifications - Bachelor's with 15+ years (or commensurate experience). - Bachelor’s degree in a relevant field; Master’s degree preferred. - [12]+ years leading complex DoD or federal IT programs, including [5]+ years in program or delivery management, PMO, or operations leadership. - Active Secret clearance. - Demonstrated success standing up or reforming program processes, quality systems, and delivery governance. Requirements - Experience in managing complex, multi-workstream programs. Benefits - Competitive salary range: USD $190,000.00 - USD $230,000.00 /Yr.