• Manage and maintain our CRM (Housecall Pro) — scheduling appointments, updating client records, and coordinating with our operations team on availability • Handle inbound client calls and messages professionally, answering questions and resolving common concerns • Conduct outbound follow-up calls after completed jobs to confirm client satisfaction and flag any issues • Send invoices and follow up on outstanding payments; flag and re-send when payment methods fail • Monitor and respond to online reviews (Google, etc.) in a timely and professional manner • Re-engage inactive clients by reaching out to those who haven't booked in 6+ months • Provide light inbound sales support as needed (e.g., answer basic pricing questions, schedule estimates) — full sales training provided

• Run weekly reports/ad hoc (HQ Budget) • Troubleshooting • Create job descriptions and templates to support the application • Prepare job aides and define site management roles for Jetdocs • Work on enhancements with Andrew (Jetdocs External Team) • Changes / Reconfiguration to job templates • Creation of new requested job templates by various groups • KPI Adherence (close out tickets > 60 days open) • Administration of full JETDOCS Pro Application & all day-to-day requests and activities • Template Owners as needed (email/teams) • All change requests to workflows need to be approved/confirmed by template owners • Review and refine processes based on feedback from HRIS and end-users

• Manage and administer Azure cloud environments, including provisioning, monitoring, and troubleshooting. • Implement and maintain Azure services such as Virtual Machines, App Services, Azure SQL Databases, Storage Accounts, Virtual Networks, Load Balancer. • Configure and optimize Azure resources for performance, cost, and security. • Manage and administer Microsoft Intune MDM and SSO configurations. • Monitor system performance and proactively identify and resolve issues to ensure high availability and reliability. • Create and Maintain application access within business process flows with the use of Service Principals and Key Vault resources. • Implement and enforce security best practices, including access controls, network security groups, encryption, and identity management. • Collaborate with security and compliance teams to implement and maintain security controls, audit logging, and compliance standards in Azure environments. • Administer Azure Databricks clusters, ensuring optimal performance and reliability. • Monitor Azure costs and usage, identify cost-saving opportunities, and implement cost optimization strategies. • Stay up-to-date with the latest Azure technologies, features, and best practices. • Collaborate with development teams to deploy and manage applications in Azure environments. • Implement and manage Azure DevOps pipelines for continuous integration and deployment (CI/CD). • Plan and execute Azure migrations and upgrades in coordination with other IT teams.

• Serve as the primary liaison to heritage Rockwell Collins Ariba stakeholder groups. • Serve as subject matter expert for implementation of Ariba CRE procurement • Develop process for continuous improvement projects to increase system efficiency. • Promote and drive adoption of Ariba tools with subject matter expertise for new site onboarding and ongoing user training. • Maintain training documentation. • Lead root cause/corrective action efforts for break-fix issues and advanced training needs, while maintaining effective communication with impacted stakeholders. • Manage effective system changes/enhancements with the Digital Technology team, SAP Ariba, and impacted stakeholders. • Perform routine and project-related testing.