Kumar Consulting, LLC

*REMOTE* RESPONSIBILITIES • Run weekly reports/ad hoc (HQ Budget) • Troubleshooting • create job descriptions and templates to support the application • Prepare job aides and define site management roles for Jetdocs • Work on enhancements with Andrew (Jetdocs External Team) • Changes / Reconfiguration to job templates • Creation of new requested job templates by various groups • KPI Adherence (close out tickets > 60 days open • Administration of full JETDOCS Pro Application & all day-to-day requests and activities • Template Owners as needed (email/teams) • All change requests to workflows need to be approved/confirmed by template owners • Workflow groups to move tickets along (as needed) • Offer ad-hoc assistance for complex issues post-transition • Review and refine processes based on feedback from HRIS and end-users. • Maintain open communication for continuous improvement. DELIVERABLES & Due dates Documents detailing: 1. Administration of JETDOCS PRO Application 2. Provide day-to-day support of the JETDOCS Workflow application across USERS 3. Communicate ownership changes to all stakeholders (Templates, Jetdocs, leadership) 4. Update system access and modify email distribution Qualifications EXPERIENCE & EDUCATION · Expert knowledge in JETDOCS Pro (Jetdocs Inc). · Excellent oral, written, presentation, and communication skills · Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint) · Expert Proficiency with JETDOCS PRO Application · Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization · Strong analytical and problem-solving skills · Ability to effectively prioritize and execute in a high-pressure environment · Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter · Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements, and can produce sample work upon request · Excellent oral, written, presentation, and communication skills · Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization · Strong analytical and problem-solving skills · Ability to effectively prioritize and execute in a high-pressure environment · Ability to independently set priorities and meet deadlines in a fast-paced environment; a self-starter · Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements, and can produce sample work upon request This is a remote position.

• Run weekly reports/ad hoc (HQ Budget) • Troubleshooting • Create job descriptions and templates to support the application • Prepare job aides and define site management roles for Jetdocs • Work on enhancements with Andrew (Jetdocs External Team) • Changes / Reconfiguration to job templates • Creation of new requested job templates by various groups • KPI Adherence (close out tickets > 60 days open) • Administration of full JETDOCS Pro Application & all day-to-day requests and activities • Template Owners as needed (email/teams) • All change requests to workflows need to be approved/confirmed by template owners • Review and refine processes based on feedback from HRIS and end-users