• Ensure that existing customer/distributor satisfaction meets or exceeds expectations. • Operating as the main point of contact for any and all matters specific to assigned accounts. • Maximize customer adoption and growth of Aclara products. • Visit identified key customers/distributors on an as-needed basis. • Work cohesively with assigned Sales Directors, distribution channel partners, and product managers. • Liaison between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies. • Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships. • Coordinate the efforts of Aclara staff members in support of customer issue resolution. • Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines. • Coordinate any quotation efforts with appropriate Aclara internal resources. • Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.

• engaging Pulmonologists and other key customers within an assigned geography • presenting clinically focused selling messages to create and grow revenue • developing strategy and implementing tactics within key accounts in our Pulmonary therapeutic areas to generate product utilization • establishing and fostering strong relationships with Pulmonary health care professionals • collaborating with regional colleagues, as well as other field-based and home office teams • analyzing market dynamics and trends to develop strategies which support brand and corporate objectives • participating in initiatives to support sales success

• Engage Gastroenterologists and other key customers within an assigned geographical universe • Present clinically focused selling messages to create and grow revenue • Develop strong working relationships with experts and all Gastroenterologists in assigned geography as well as nurses, office staff and other important health care personnel • Collaborate with district colleagues, alliance counterparts, and other personnel teams to proactively address customer needs • Participate and help lead initiatives to support sales success as assigned

• Supervise the operation of multiple teams of examiners and technical staff for workers compensation for clients • Monitor colleagues' workloads, provide training, and monitor individual claim activities • Provide technical/jurisdictional direction to examiner reports on claims adjudication • Maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims