• Guide and direct business initiatives from the ground up • Organize and schedule many events for your department • Arrange meetings, make travel plans, and schedule appointments for your department • Constantly learn new processes and technological applications • Multi-task in a fast-paced work environment

• Organize and schedule many events for your department • Arrange meetings, make travel plans, and schedule appointments for your department • Work with Microsoft Office applications • Ability to work at a high level of proficiency with little supervision • Desire to grow personally and professionally

• Supervises a team of Census Management Analysts • Leads and trains new team members on improvement initiatives for census management workflow • Monitors metrics to determine profitability margins • Reports patient information in the system • Identifies client trends and resolves issues with action plans • Creates monthly metric reports and leads census management projects • Assists team with client census audits • Verifies discrepancies with clients and providers • Creates training documentation like PowerPoint presentations • Resolves escalated census management issues • Acts as a resource for cross-functional departments

• Conduct on-site residential home energy assessments, and work quality verifications including data collection and diagnostic testing • Communicate program information and next steps clearly to customers in English and Spanish (written and verbal) • Serve as the primary point of contact for customers throughout the assessment and provide clear handoff to program team for remainder of project lifecycle • Identify customer needs and recommend appropriate energy efficiency upgrades • Coordinate with program team and contractors to support timely and compliant installation of measures • Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation • Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders • Lead outreach efforts to increase awareness and participation in energy efficiency programs • Build and maintain relationships with community-based organizations, partners, and local stakeholders • Represent the program at community events, workshops, and outreach activities • Conduct targeted outreach to Spanish-speaking and underserved communities • Develop strategies for generating customer leads through partnerships and outreach activities