Electrify & Energize
Client Relationship Specialist
Location
Missouri
Posted
9 hours ago
Salary
0
Seniority
Senior
Job Description
Client Relationship Specialist
Hubbell Incorporated
• Ensure that existing customer/distributor satisfaction meets or exceeds expectations. • Operating as the main point of contact for any and all matters specific to assigned accounts. • Maximize customer adoption and growth of Aclara products. • Visit identified key customers/distributors on an as-needed basis. • Work cohesively with assigned Sales Directors, distribution channel partners, and product managers. • Liaison between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies. • Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships. • Coordinate the efforts of Aclara staff members in support of customer issue resolution. • Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines. • Coordinate any quotation efforts with appropriate Aclara internal resources. • Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.
Job Requirements
- Minimum of a Bachelor’s degree in Business or a related field, or equivalent experience.
- Minimum 3 years of proven work experience in a customer service setting.
- Excellent listening, communication and presentation skills.
- Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
- Ability to prioritize among competing tasks.
- Ability to travel up to 20% of the time.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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