• Lead the title clearance team by providing direction, feedback, and support for efficient operations. • Manage workload by prioritizing tasks, delegating, and balancing resources to meet deadlines and goals. • Promote team development through training and professional growth opportunities. • Monitor SLAs to ensure compliance, timely delivery, and quality standards. • Act as primary escalation contact to resolve issues promptly and communicate with stakeholders. • Ensure adherence to company policies, best practices, and regulatory compliance.

• The Site Services Manager leads onsite execution for complex, high-value BW Packaging projects, serving as the primary onsite extension of the assigned Project Manager during installation, commissioning, and acceptance. • Owns daily field coordination, execution discipline, and onsite communication to ensure delivery aligns with approved scope, schedule, cost, safety, and customer commitments. • Acts as the central onsite coordinator for BW field service resources, installation contractors, OEM partners, and customer stakeholders. • Maintains a strong customer focus while proactively identifying execution risks, scope exposure, and conditions that could erode schedule, cost, or margin outcomes. • Operates within established project governance and escalation structures, partnering closely with the Project Manager to translate what was sold into disciplined, predictable onsite execution and consistent customer experience. • Enable effective onsite performance by clarifying priorities, sequencing work, removing execution obstacles, and ensuring teams have the information needed to execute safely and efficiently. • Lead all onsite service, installation, and commissioning activity during project execution. • Direct and coordinate BW service technicians, installation supervision, contractors, and OEM partners onsite. • Maintain daily control of onsite priorities, sequencing, and issue resolution. • Conduct daily onsite coordination meetings with BW, contractor, and OEM teams. • Ensure onsite execution aligns with safety expectations, scope commitments, and installation standards. • Participate in SAT execution with a clear understanding of acceptance criteria and contractual commitments. • Operate as the onsite execution lead in direct support of the assigned Project Manager. • Provide daily status, activity, and issue updates with clear articulation of risks, decisions, and recommended actions. • Support final acceptance activities through close coordination with the Project Manager and customer. • Identify execution risks, constraints, and scope exposure early and escalate through defined project channels. • Serve as the primary onsite liaison between the customer and BW execution teams. • Maintain clear, professional, and proactive communication with customer stakeholders throughout installation and commissioning. • Attend and lead onsite customer meetings, reinforcing confidence through transparency and follow-through. • Balance strong customer advocacy with disciplined alignment to contractual and project commitments. • Identify scope changes and execution impacts; document and communicate implications to the Project Manager and customer. • Coordinate warranty communication and action tracking with the Project Manager and Operations teams. • Ensure onsite issues, decisions, and actions are documented clearly and consistently. • Coordinate BW and OEM resource and staffing requirements and schedule changes with Field Service leadership. • Support weekly review of service purchase orders, warranty status, and financial visibility using D365 and related systems. • Apply execution judgment to protect schedule adherence, utilization efficiency, and cost outcomes. • Partner with Project Management, Field Service leadership, Operations, and OEM teams to maintain execution continuity.

• Leverages hypotheses-based approach to identify, validate and quantify opportunities • Draws upon continuous improvement tools (Lean, Six-Sigma) to structure and incubate improvement opportunities • Builds and reviews complex models and conducts financial planning and analyses to assess impact on business metrics • Distills complex business problems into cohesive, impactful stories; builds appropriate horizontal and vertical logic in presentations • Presents comfortably and compellingly to senior audiences • Successfully manages relationships with senior business leaders and influences diverse group of stakeholders through effective communication and strong interpersonal skills • Works closely with teammates in the clinics and develops long-standing relationships with operators and clinicians • Allocates team resources to ensure all timelines and deliverables are met • Creates and manages project plans that drive accountability for complex, cross-functional initiatives • Serves as a People Leader to at least one teammate • Up to 25% travel may be required at times; though typical travel is 5-10%

• Directly manages 6-8 Account Executives and is responsible for their productivity • Coach the reps on conducting discovery meetings and live demos • Support the Director by gathering feedback and investing resources • Find opportunities to improve sales funnels • Partner with teams to meet expectations in delivery