• Own Chamber's member engagement strategy: which members to prioritize, by which channel, with which message, at what cadence, segmented by program and risk tier. • Define the engagement scope decision for each payer and set strategy deliberately. • Build the member journey in collaboration with Clinical and Program Operations: from first outreach through activation, care plan enrollment, and ongoing touch cadence, ensuring a coherent experience rather than disconnected campaigns. • Determine whether and when to bring on outsourced engagement vendors and own that vendor evaluation and selection process. • Own day-to-day execution of engagement campaigns: list management, send schedules, real-time issue resolution, and vendor coordination across outreach tools and platforms. • Build and continuously optimize campaign design: cohort targeting, message sequencing, channel mix, and A/B testing, using performance data to improve conversion over time. • Own the member communication calendar across all active contracts, ensuring members are not over-contacted or receiving conflicting messages across simultaneous programs. • Own DNC list management and TCPA compliance for all outreach: call cadences, consent frameworks, and compliance for AI-assisted outreach channels. • Own the operational relationship with engagement vendors, including performance management, contract compliance, and invoice reconciliation. • Build and manage the engagement team as volume scales. • Partner with the Performance & Analytics function to build engagement performance reporting: campaign conversion, outreach channel effectiveness, and member response rates by cohort and risk tier. • Design the member experience across every touchpoint: welcome communications, landing pages, and the overall first impression members have of Chamber. • Build and operationalize Chamber's Member NPS program, including survey design, deployment, cadence, and ongoing tracking. • Own ongoing NPS tracking and response: monitoring scores, identifying drivers, closing the loop with detractors, and reporting results to Humana. • Build and operationalize a Provider NPS / satisfaction survey program, another Humana contractual requirement not yet in place. • Design and build Chamber's attribution attrition prevention program, proactively identifying members at risk of losing network attribution due to lack of a recent visit with a network cardiologist, and re-engaging them before attribution is lost. • Own ongoing execution of attribution retention outreach once built, and track attribution retention as a core performance metric. • Partner with Network leadership on practice-level access and scheduling to support attribution retention efforts.

• Steer the programmatic strategy for high-profile clients • Direct the implementation of 1st and 3rd party data strategies • Act as a trusted advisor to senior client stakeholders • Lead the evaluation and onboarding of new programmatic tech partners • Partner with Search, Social, and SEO leads for a Total Media approach • Identify and pitch proactive growth opportunities within portfolio • Manage and mentor a team of Managers and Associates

• Own and drive the successful execution of complex, large-scale programs and projects across multiple clients • Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards • Establish and enforce delivery governance, methodologies, and best practices • Proactively manage risks, dependencies, and escalations to ensure smooth delivery • Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction • Provide hands-on leadership and oversight for delivery teams • Monitor project health through KPIs, dashboards, and performance reviews • Ensure alignment of project outcomes with business objectives and client expectations • Champion agile, hybrid, or traditional delivery methodologies as appropriate • Act as a senior point of contact for clients, building strong relationships and trust • Participate in executive-level discussions, status reviews, and steering committees • Ensure high levels of customer satisfaction and identify opportunities for account growth • Collaborate with sales and account teams in presales activities, including: Solution design and delivery approach definition, Effort estimation and resourcing models, Proposal development and client presentations • Support and contribute to AI-related projects, including automation and data-driven solutions • Identify opportunities where AI can enhance delivery efficiency or client outcomes • Collaborate with cross-functional teams to pilot and implement innovative solutions

Role Description This role is based in the United States and offers the flexibility to work from any location within the country. As a global leader, you will lead a distributed, high-performing team, requiring flexibility in your working hours to ensure effective collaboration across international time zones. Additionally, this position requires significant international travel, with a dedication to visit both our EMEA and APJC regions twice per year to coordinate key event execution and strategic planning milestones. You will lead an award-winning, world-class team responsible for Cisco’s flagship customer conference brand. You will directly manage a core team of regional leads, while overseeing a broader, global organization that includes both full-time employees and contract staff. This team is at the heart of Cisco’s customer engagement strategy, tasked with delivering consistent, high-value, and innovative experiences that connect Cisco with its most important global audiences. As the Senior Director, Global Cisco Live Portfolio, you are the visionary leader responsible for the global strategy, execution, and business performance of the Cisco Live portfolio (AMERICAS, EMEA, and APJC). Your impact includes: - Global Strategy & Brand Consistency: Defining the multi-year roadmap and ensuring a cohesive, gold-standard brand experience across all regions. - Operational Excellence: Leading regional teams, running global investment strategies, and integrating cutting-edge technology and sustainable practices. - Business Growth: Owning Global objectives and key results (OKRs) to drive pipeline, accelerate sales cycles, and increase customer lifetime value through data-driven insights. - Strategic Integration: Partnering with Business Units, Sales, and Engineering to ensure product launches and critical innovations are featured prominently, while overseeing the integration of acquired companies. - Portfolio Strategy and Innovation: Leading the ongoing evolution of the portfolio by crafting a vision and strategy to meet short- and long-term goals, passionate about continuous innovation. Qualifications - Global Event Leadership: 12+ years of experience leading large-scale, cross-functional event teams with experience leading multi-region flagship portfolios. - Executive Management: 10+ years of experience handling C-suite relationships and influencing corporate strategy through experiential marketing. - Bachelor’s Degree: or equivalent combination of skills and experience. Requirements - Strategic Portfolio Management: Validated ability to develop and execute a global strategy that balances corporate consistency with regional market requirements. - Leadership and Trust: Strong leadership skills with a proven ability to build trust and lead diverse, globally distributed teams in a highly matrixed environment. - Communication Excellence: Ability to act as a master storyteller, communicating complex strategies with clarity and brevity to executive audiences, including via high-impact presentations. - Large-Scale Experience: Extensive experience working within a large global organization, with a consistent track record of leading massive, sophisticated global programs, preferably for a global technology brand. - Conference Leadership: Deep expertise in leading large-scale conferences. You must understand the operational mechanics of major events, how to drive success, how to identify and mitigate common pitfalls, and how to lead effectively through the inherent uncertainty of high-stakes event execution. - Business Acumen: Expert-level knowledge of OKRs, ROI modeling, and pipeline acceleration. - Global Mobility: Ability and willingness to travel internationally to lead execution and planning milestones for Cisco Live AMERICAS, EMEA, and APJC. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.