Chamber

• Launch Chamber’s ACO and own its performance, holding the operating model, workflows, and controls to a high standard as the network scales. • Prove the specialty-focused model in cardiology, using early results to shape how the network grows. • Own the CMS submission and enrollment cycle end to end, building the calendar and controls that keep every filing accurate and on time. • Serve as the operational and analytic engine of the ACO, exercising independent judgment on performance, compliance, and provider success. • Establish and manage ACO governance — the committee structures, decision rights, and reporting cadences that keep the entity accountable and audit-ready. • Own regulatory compliance across the program (e.g., MSSP, ACO REACH), monitoring requirements and adapting operations to policy changes. • Serve as Chamber’s representative to CMS, federal agencies, and external partners on matters affecting ACO outcomes. • Partner with Finance and Provider Network to design and run payment operations, translating value-based contracts into working financial workflows — attribution, reconciliation, and settlement. • Track performance against financial and contractual metrics, surfacing risks and opportunities to leadership with clear, data-grounded recommendations. • Partner with Clinical and Network teams to improve network performance against quality, cost, and utilization targets. • Analyze performance data to develop strategic recommendations on ACO operations, quality improvement, and total cost of care.

• Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. • Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. • Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. • Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. • Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. • Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. • Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. • Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. • Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. • Support configuration, testing, and rollout of new tools or workflow changes. • Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes.

• Support recurring performance reporting, including daily, weekly, and monthly packages that show leadership where our programs stand. • Build and maintain dashboards and scorecards (in Retool and BI tools) tracking leading indicators, SLA pacing, and operational performance across payer programs. • Pull, validate, and QA data from operational systems to ensure reporting is accurate before it reaches leadership. • Support clinical performance reporting across medication adherence, post-discharge visit completion, care gaps, and quality measures (HEDIS, Stars), surfacing the signal for clinical partners. • Investigate missed targets, unexpected trends, data discrepancies, and reporting issues to identify root causes and improve reporting accuracy. • Build, maintain, and QA workflows, lists, and properties to support Care Ops reporting and program operations. • Maintain clean, consistent, and reporting-ready data to ensure reliable reporting and dashboards. • Support new reporting requirements and operationalize program changes as contracts and programs evolve. • Flex to team priorities and take on new analytical and operational tasks as they emerge.

• Own Chamber's member engagement strategy: which members to prioritize, by which channel, with which message, at what cadence, segmented by program and risk tier. • Define the engagement scope decision for each payer and set strategy deliberately. • Build the member journey in collaboration with Clinical and Program Operations: from first outreach through activation, care plan enrollment, and ongoing touch cadence, ensuring a coherent experience rather than disconnected campaigns. • Determine whether and when to bring on outsourced engagement vendors and own that vendor evaluation and selection process. • Own day-to-day execution of engagement campaigns: list management, send schedules, real-time issue resolution, and vendor coordination across outreach tools and platforms. • Build and continuously optimize campaign design: cohort targeting, message sequencing, channel mix, and A/B testing, using performance data to improve conversion over time. • Own the member communication calendar across all active contracts, ensuring members are not over-contacted or receiving conflicting messages across simultaneous programs. • Own DNC list management and TCPA compliance for all outreach: call cadences, consent frameworks, and compliance for AI-assisted outreach channels. • Own the operational relationship with engagement vendors, including performance management, contract compliance, and invoice reconciliation. • Build and manage the engagement team as volume scales. • Partner with the Performance & Analytics function to build engagement performance reporting: campaign conversion, outreach channel effectiveness, and member response rates by cohort and risk tier. • Design the member experience across every touchpoint: welcome communications, landing pages, and the overall first impression members have of Chamber. • Build and operationalize Chamber's Member NPS program, including survey design, deployment, cadence, and ongoing tracking. • Own ongoing NPS tracking and response: monitoring scores, identifying drivers, closing the loop with detractors, and reporting results to Humana. • Build and operationalize a Provider NPS / satisfaction survey program, another Humana contractual requirement not yet in place. • Design and build Chamber's attribution attrition prevention program, proactively identifying members at risk of losing network attribution due to lack of a recent visit with a network cardiologist, and re-engaging them before attribution is lost. • Own ongoing execution of attribution retention outreach once built, and track attribution retention as a core performance metric. • Partner with Network leadership on practice-level access and scheduling to support attribution retention efforts.

• Own major areas of Chamber’s patient and care team experience roadmap, from discovery through rollout and iteration. • Partner with clinicians, care coordinators, and operations leaders to understand workflow pain points and constraints up close. • Design and improve onboarding, enrollment, outreach, care plan, and longitudinal engagement experiences for cardiovascular patients. • Build tools that help care teams prioritize work, reduce administrative load, and intervene earlier for high-risk patients. • Translate clinical and operational complexity into clear requirements and practical user experiences. • Work closely with engineering and data to operationalize clinical signals, tasking logic, automation, and AI-assisted workflows. • Balance near-term delivery with longer-term platform thinking, drawing on both quantitative and qualitative inputs.

• Month-end close — lead a clean, timely, well-documented close cycle. • Financial reporting — produce monthly internal financial statements and the supporting analytics that feed our board package. • Audit — own audit prep and serve as Chamber’s primary point of contact for external auditors during our first full audit. • Accounts payable — design, document, and operate the end-to-end AP process: vendor onboarding, bill review, payments, and expense management. • Balance sheet reconciliations — own recurring reconciliations across cash, prepaids, fixed assets, accruals, and intercompany. • Accounting policies and controls — build the policy library (revenue recognition, capitalization, lease, etc.) and design a stage-appropriate internal control environment. • Cross-functional partnership — work alongside Operations, People, and Clinical leadership on the accounting implications of new contracts, programs, and hires.

• Own end-to-end recruiting across multiple open roles, including sourcing, screening, interview scheduling, and next-step coordination. • Partner with hiring managers to define role needs and build an effective hiring plan (profile, sourcing approach, interview process, and evaluation criteria). • Proactively source and engage candidates through job boards, LinkedIn, referrals, and targeted outreach—bring creative, high-signal pipelines to priority roles. • Assess candidates, guide them through the process, and present calibrated slates to hiring teams; gather feedback and adjust strategy as needed. • Serve as a Chamber ambassador—sharing our mission, model, and team story with candidates throughout the funnel. • Deliver a candidate experience that is organized, transparent, and high touch from first outreach through close. • Track and report recruiting health metrics (e.g., time-to-fill, stage conversion, offer acceptance) and flag risks early to the Director of Talent. • Own the buildout of scalable recruiting foundations—scorecards, interview loops, sourcing strategies, and clean ATS workflows—in partnership with the Director of Talent. • Maintain disciplined pipeline management—accurate stages, timely follow-ups, and clear notes to keep searches moving. • Experiment with AI-enabled recruiting tools and workflows to increase efficiency while protecting quality and candidate experience. • Stay current on market trends, compensation ranges, and recruiting best practices to keep Chamber competitive. • Support and strengthen our employer brand through compelling role storytelling, consistent messaging, and candidate-facing content. • Continuously improve how we attract talent—testing new channels and approaches to reach the right candidates. • Act as a trusted thought partner to hiring managers—coaching on interview quality, sharing best practices, and raising the bar on hiring decisions. • Bring market intelligence (talent landscape, compensation benchmarks, and competitive insights) to inform role design and closing strategy. • Represent Chamber externally—through events, outreach, and social channels—to expand our network and strengthen our employer brand.

• Own the tracking and reporting of Chamber's leading indicators, SLAs, quality measures, and operational metrics • Build and maintain dashboards and scorecards • Partner with Informatics and Finance to ensure your team has clean, reliable data • Analyze Chamber’s attributed populations across contracts to surface clinical trends, risk concentrations, and care gaps • Build the clinical and operational business case for new programs • Own target-setting and outcome modeling for active programs • Conduct retrospective program evaluation • Design and run a QA and audit program across care delivery operations • Translate performance data into specific, actionable improvement recommendations • Own root cause analysis when targets are missed • Build a performance improvement operating rhythm for Care Ops

• Design and build the operational engine behind Chamber's AI-enabled cardiovascular care programs. • Partner closely with clinical and product teams. • Translate clinical protocols into scalable workflows. • Operationalize how clinical criteria are applied to risk-stratify populations. • Build the systems that allow Chamber's care model to operate at scale across multiple payer contracts and markets. • Own staff training and onboarding. • Standardize the operating model as the company grows.

Title: Manager Medical Economics Location Nashville, TN Employment Type: Full-time Hybrid in Nashville or remote. Department: Finance Job Description: About Chamber: Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology — creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview: Manager of Medical Economics Reporting to the Head of Finance, the Manager of Medical Economics owns the analytical function that answers Chamber’s most consequential question: is our care model actually moving the needle? This means building and maintaining the infrastructure to measure the metrics that matter — Total Cost of Care (TCOC), avoidable inpatient utilization (APK), utilization trends, medication adherence, and the other financial and clinical indicators that determine whether value-based contracts perform. This is a strategic role with direct executive exposure. You will serve as Chamber’s primary thought leader on health economics — translating complex data into clear, defensible narratives for senior leadership, payers, and partners. You will also be responsible for scaling the Health Economics team and platform as Chamber’s contract portfolio grows, building the analytical foundation that underpins our value story. Key Responsibilities: Clinical Impact Reporting & Infrastructure - Own the creation and development of Chamber’s clinical impact reporting — building the infrastructure, methodology, and narratives that demonstrate program effectiveness to payers, partners, and leadership. - Lead primary analysis across cost trends, utilization impact, clinical effectiveness, and economic and operational efficiency — connecting data to outcomes in ways that are clear, credible, and compelling. - Serve as the primary thought leader behind Chamber’s health economics story — defining how we measure success and how we communicate it. - Partner directly with Chamber’s senior executives as a key analytical stakeholder, providing the evidence base that informs strategic decisions. Platform Scale & Team Development - Scale Chamber’s Health Economics team and analytical platform as the business grows — building systems, processes, and people that can support an expanding contract portfolio. - Work with ambiguous data and requests without flinching — you can turn incomplete inputs into defensible, actionable outputs. - Leverage SQL, AI prompting, Excel, and PowerPoint to build analyses that are both rigorous and accessible to non-technical audiences. What You’ll Achieve in Your First 90 Days: - Conduct a full audit of Chamber’s current health economics data landscape — understanding what data exists, where it lives, how reliable it is, and what’s missing. Document the gaps and establish a prioritized roadmap for filling them. - Deliver initial cohort efficacy reporting on Transitions of Care and Medication Adherence, including inpatient utilization analysis and medication therapy impact — giving Care Ops and Clinical leadership a credible, data-backed view of program performance for the first time. - Complete an initial Medication Therapy analysis, documenting adherence trends, gaps in care, and early signals of program impact across active member cohorts. - Present a structured performance review to senior leadership covering data reliability, analytical gaps, and a clear set of priorities for the next quarter. Requirements: - 4–8 years of experience in health economics. - Fluency with value-based care performance metrics — TCOC, avoidable inpatient utilization(APK), utilization benchmarks, quality measures, and economic efficiency indicators. You know what good looks like and can identify when something is off before it becomes a problem. - Demonstrated ability to own analytical work end-to-end — not just running queries, but forming hypotheses, designing the analysis, and communicating what it means. - High tolerance for ambiguity — you can work with messy data and unclear briefs and still produce output that is clear, defensible, and useful. - Proficiency in SQL, Excel, and PowerPoint. Comfort with AI prompting tools as part of your analytical workflow. - Strong written and verbal communication skills. You can present complex health economics findings to senior executives without losing them or oversimplifying. - Critical thinker with a ‘scrappy’ operating style — you build what’s needed, when it’s needed, without waiting for perfect conditions. - Bachelor’s degree in health economics, public health, biostatistics, or a related field. - Genuine passion for improving outcomes for cardiology patients and the independent physicians who care for them. Chamber Values: Our values guide how we lead, collaborate, and care: - Low Ego: We stay grounded, curious, and open to feedback. - Empathy: We build trust through compassion and thoughtful communication. - Courage: We take action, think critically, and challenge ideas respectfully. - Ownership: We follow through with integrity and hold ourselves to high standards. - Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location: Hybrid in Nashville or remote.