Verkada logo
Verkada

Modern Enterprise Building Security

Fulfillment Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$48K - $53K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishERP

Job Description

Fulfillment Specialist

Verkada

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person. • Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch. • Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process. • Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions. • Collaborate with Finance on various returns / orders issues. • Take on other projects and tasks to help support Verkada operations • Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs. • Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met. • Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

Job Requirements

  • +2 years minimum experience in a call center setting
  • +2 years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
  • Email handling and order entry experience in high volume environment
  • Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
  • Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
  • Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
  • Must be able to pass a customer service assessment
  • NetSuite and Salesforce experience (not required, but a plus)
  • Experience with international shipping and Tax/VAT overrides (not required, but a plus)
  • Bachelor's Degree preferred
  • Located in MST, CST, or EST timezone
  • Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
  • Ability to maintain baseline speed and accuracy even as task complexity increases.
  • Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.

Benefits

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
  • Professional development stipend
  • Wellness/fitness benefits

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