• Interface directly with new leads and customers, providing an exceptional, sales-minded onboarding experience. • Provide seamless "out of office" and PTO coverage for your assigned LOs as needed to keep business moving. • Help drive sales generation through marketing support, networking assistance, and lead generation activities as directed by the LO. • Assist with prospect file work, including full application reviews, loan file structuring, product identification/research, and scenario planning using corporate/branch resources. • Request and review client documentation. • Responsible for complex income calculations and file structure integrity. • Clean and "scrub" files, obtain outstanding documentation, and submit complete, accurate loan packages to the Processing team following NNE standard procedures. • Initiate and assist with some or all third-party order requests for active files. • Oversee files currently with the Processing and Closing teams to ensure everything moves smoothly to close according to strict branch standards. • Proactively manage the LOs' active pipelines and conduct regular, formal pipeline review meetings with your paired LOs. • Assist with rate locks, rate negotiations, pricing, and concessions (must be licensed or fully willing to obtain licensing immediately upon hire).

• Validate new Chemistry and Immunoassay instrument installations • Collaborate with customer Key Operators for training and readiness • Provide both onsite and remote phone support for assay and QC related questions • Provide onsite training for proper operation of instrumentation

• Provide in-field technical applications support for automated instrumentation and reagents • Achieve regional sales and profitability goals within assigned territory • Perform basic installation, evaluations, qualification, and optimization for instrumentation • Investigate technical applications in collaboration with teams • Conduct in-field post purchase applications support and training with customers

• Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members • Monitors services and implements plans, to include member goals • Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions • Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits • Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions • Participates in direct intervention/patient education with members and providers regarding health care delivery system • May identify, initiate, and participate in on-site reviews • Serves as member advocate through continued communication and education • Promotes enrollment in care management programs and/or health and disease management programs • Provides appropriate communications (written, telephone) regarding requested services to health care providers and members • Performs medical or behavioral review/authorization process • Ensures coverage for appropriate services within benefit and medical necessity guidelines • Identifies and makes referrals to appropriate staff