• Lead and administrate the SME organization • To fully understand business requirements, scope of work and ERP knowledge by the assigned functional area • To ensure current business processes are effectively supported by ERP • To ensure the functional requirements are configured with opportunity for future enhancement • To provide ERP training for end users • Analyze process gaps and establish best practice with site, regional and global team leads • Ensure business processes with major deviation from Corporate business practice are documented and finalised via closed loop processes/procedures • Ensure functional training materials for end users are properly structured and well delivered in the training sessions • Ensure end users are being trained and are prepared for new ERP system • Ensure business scenarios are well evaluated during integration testing with related functional area • Ensure co-ordination of data clean-up and data mapping are effectively validated in the new system • Ensure smooth implementation with no interruption to business towards go-live schedules • Participate in ERP upgrades and co-ordinate global enhancement of ERP • Coordinate necessary revision classes to gear up system knowledge for related end-user

• Develop and lead focused process improvement initiatives to ensure positive system hospital adoption of processes and products, demonstrating improved patient outcomes. • Serve as an expert resource to internal and external stakeholders, leveraging knowledge gained through direct clinician interactions and relationships to provide relevant input to critical conversations. • Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems. • Research data, partner with data experts, set strategy for key metrics, and present baseline and outcome findings to key stakeholders. • Manage and perform other incidental duties as assigned.

• Developing new business with customers to achieve sales targets • Maintaining and optimizing existing relationships and managing business with existing keys customers • Providing feedback on competitor activities in the field via line management • Maintaining and upholding an excellent company image

• Day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs • Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations • Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy • Report Adverse Event (AE)’s and product complaints through medical information • Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families • Maintain and update patient status to track reimbursement and shipping status of U.S. patients • Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems) • Liaise with medical offices as necessary to obtain insurance authorizations • Counsel patients and family on insurance and reimbursement options • Identify general and specific adherence trends and suggest appropriate action • Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks • Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance • Attend patient meetings, industry conferences and sales meetings