Peak Credit Union

Role Description This position is responsible for driving deposit growth, fee income, and member satisfaction for Peak Credit Union’s Business Services division. Responsibilities include: - Developing new treasury management relationships. - Expanding and retaining existing member relationships. - Serving as a trusted advisor by delivering tailored cash management and payment solutions. - Partnering closely with Commercial Loan Officers, Small Business Development Officers, and internal teams. What You’ll Do - Develop and execute a treasury management sales strategy focused on new business acquisition and deepening existing member relationships. - Conduct in-person and virtual sales calls, needs assessments, and on-site evaluations for prospective and existing business members. - Maintain a strong pipeline of opportunities and consistently meet or exceed deposit and fee income/revenue goals. - Prepare and deliver tailored treasury management proposals, pricing recommendations, and presentations. - Lead the full treasury management sales cycle, including discovery, proposal development, implementation coordination, and onboarding support. - Serve as a key contributor to the continued build-out, enhancement, and evolution of the Credit Union’s treasury management product suite. - Partner with Business Services leadership, digital banking, operations, risk, IT, and vendor partners to identify, evaluate, and recommend new treasury products, services, and technology enhancements. - Serve as the primary treasury management advisor for assigned business members. - Coordinate calling efforts with Commercial Loan Officers and other internal partners to identify cross-selling opportunities. - Conduct periodic account reviews, including transaction activity, limits (ACH, wires, RDC), and service utilization. - Support members with the set-up and ongoing use of treasury management services both remotely and on-site. - Assess operational and risk considerations related to treasury management services in collaboration with internal partners. - Represent Peak Credit Union in the community at business networking events, trade shows, and treasury-related industry functions. - Maintain strong awareness of treasury management trends, competitor offerings, and industry best practices. - All other duties as assigned. Qualifications - Minimum of three (3) years’ experience in treasury management, cash management, business banking, or a related financial services role. - Bachelor’s degree in Finance, Business, or a related field of study (would lean more on previous experience than on the degree). Bonus Points If You Have - Certified Treasury Professional (CTP) designation. What You’ll Bring - Strong working knowledge of treasury management, cash management, digital banking, and deposit products and services. - Demonstrated success in consultative business-to-business sales and relationship management. - Ability to clearly articulate complex financial solutions in a member-friendly manner. - Strong analytical, problem-solving, and organizational skills with close attention to detail. - Proven ability to manage multiple priorities in a fast-paced, relationship-driven environment. - Excellent written, verbal, and interpersonal communication skills. - Collaborative mindset with the ability to work effectively across teams. - Prior experience working with small-to-mid-sized businesses strongly preferred. - Ability to travel locally for member meetings, on-site implementations, and business development activities. Valid driver’s license required. Benefits - This position is eligible for Full-Time Regular benefits. - Access to a wide array of employee benefits, such as medical, dental, vision, and life insurance coverage. - Medical, Dental, and Vision insurance to be paid at 100% by the company for employee-only coverage. - Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). - Access to Life and AD&D insurance. - Enrollment in our 401k plan. - Accrual of 8 hours of vacation and 8 hours of sick leave on a monthly basis. - 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. - All benefits except 401k start the first of the month following the date of hire. - Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

• Engages with members and potential members across multiple communication channels (calls, chats, secure messages), delivering courteous, professional, and timely service tailored to each channel's specific demands • Manages multiple types of interactions simultaneously, efficiently balancing inbound calls, real-time chat sessions, and secure messaging conversations to handle a variety of member transactions, including withdrawals, loan payments, wire transfers, and money transfers • Adapts communication style to suit the medium (voice vs. text), ensuring clarity and accuracy when addressing member inquiries related to statements, share withdrawals, and loan payoffs in both written and verbal forms • Provides technical support for online banking and other digital services, offering comprehensive troubleshooting through various member channels • Adheres to security protocols, ensuring accurate member identification by following the Member Identification Program (MIP) and established security procedures • Identifies sales and service opportunities across all communication channels by analyzing member behavior and needs • Meets or exceeds production and referral goals while handling multiple channels and adapting sales strategies to fit different communication styles • Maintains high efficiency and responsiveness across platforms

Role Description To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. We encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by May 21st, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). Status: Limited Duration (Expected to end in May 2027) Pay Range: The target hourly pay range for this position is $30.17 - $34.28. The full hourly pay range is $27.43 - $41.13. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance-based and targets vary by role. Job Overview: This position investigates and resolves card-related fraud alerts and cases by analyzing open-source threat intelligence, disputes data, and consumer complaints, supporting the development and implementation of card rules to reduce risk. Ensures investigations and outcomes comply with Regulation E, Regulation Z, and other applicable guidance while providing clear support to customers and internal business partners on fraud concerns. What You’ll Do: - Aggregates open-source threat-intelligence, card disputes data, and consumer complaints and assist in card rules development and implementation. - Ensures adherence to Reg E, Reg Z, and applicable compliance rules and guidance. - Investigates and dispositions fraud alerts and cases according to existing frameworks, regulatory guidance, and other documentation as required. - Provides customer-facing and internal business line support for fraud concerns. - Maintains a continuous improvement mindset and stays current on the latest fraud typologies, applicable regulatory changes, and professional development topics. - All other duties as assigned. When You'll Be Working: - Monday- Friday 8:00am - 5:00pm. - Occasional Saturdays as needed. Qualifications - A minimum of two (2) years experience in financial services, fraud management, card services, disputes management, or operations. Requirements - Bonus Points If You Have: - Bachelor's Degree in Business Administration or related field of study. - Certifications: CFE, CISA, CISM, or other related certifications requiring continuing professional education credits. What You’ll Bring: - Working knowledge of debit/credit card fraud typologies (e.g., CNP, counterfeit, account takeover, social engineering) and dispute drivers. - Knowledge of consumer protection and payments regulations and guidance applicable to investigations and dispute outcomes, including Regulation E and Regulation Z. - Skill in conducting end-to-end fraud investigations: reviewing alerts, documenting findings, applying decision frameworks, and dispositioning cases within required timeframes. - Ability to aggregate and interpret open-source threat intelligence, card dispute trends, and consumer complaints to identify patterns, root causes, and control gaps. - Skill in developing, tuning, and implementing card rules/controls (where applicable), including validating effectiveness and monitoring for unintended customer impact. - Strong analytical skills, including attention to detail, critical thinking, and sound judgment when weighing evidence and determining appropriate case outcomes. - Ability to communicate clearly and professionally with customers regarding fraud concerns, next steps, and required documentation while maintaining confidentiality. - Ability to support internal business partners (branch, call center, operations, risk/compliance) by translating fraud findings into actionable guidance. - Skill in writing clear, complete, and compliant case notes that support auditability, regulatory review, and operational handoffs. - Proficiency with job-specific systems and Microsoft Office (Excel, Word, Outlook) to research transactions, track cases, and produce basic reporting. Benefits - This position is eligible for Full-Time Regular benefits. - Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision, and life insurance coverage. - Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. - We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). - Employees also have access to Life and AD&D insurance. - Employees are able to enroll in our 401k plan. - Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. - Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. - All benefits except 401k start the first of the month following date of hire. - Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

• This position is responsible for delivering comprehensive administrative and member support throughout the entire loan life cycle, ensuring seamless service at every stage. • Assists credit union departments and members with expert knowledge of loan products, core credit union functions, policies, procedures, and compliance with state and federal regulations. • Plays a critical role in the loan life cycle in driving operational efficiency and member satisfaction. • Takes action to address both direct and indirect credit disputes by reviewing and validating data, such as the Metro 2 file, core and collection software to ensure loans are accurately reported. • Oversees loan modifications, reconstructions, payment reversals, and payment processing with advanced expertise in the core system. • Communicates clearly and effectively with members and frontline employees, providing transparent explanations and support to maintain smooth loan servicing operations and enhance overall member experience. • Manages insurance functions, including CPI for consumer and commercial loans, GAP, PPP, Letters of Guarantee, and storage requests. • Collaborates with insurance carriers and dealerships throughout the insurance claim process to ensure efficient and accurate claims resolution. • Handles escalated member situations with professionalism, clear communication, and a focus on mitigating risks to the credit union, ensuring timely and effective solutions while maintaining positive member relationships. • Manages the charge-off process by preparing loans and shares for transfer to a third-party collection agency, ensuring accuracy and compliance throughout. • Builds and maintains a collaborative relationship with the agency, supplying essential documentation to support legal actions and judgment proceedings. • Oversees the addition of collection-related expenses, ensuring all charges are applied correctly and do not compromise the integrity of the loan’s structure. • Handles recoveries and updates ChexSystems records when accounts are paid in full, ensuring accurate reporting and resolution. • Identifies and resolves systemic core errors to maintain data integrity and ensure smooth operations. • Manages reporting and general ledger (GL) processes, addressing discrepancies to mitigate potential risks timely. • Audits enterprise content management systems, including loan terms to ensure accuracy and maintain documentation integrity. • Regularly reviews daily, weekly, and monthly reports, detecting inaccuracies and implementing corrective actions to ensure accuracy of member loans and reduce future risk. • Responds to Loan Support hotline inquiries from frontline staff and members, as well as requests via email, ticketing systems, and instant messages. • Leverages expert knowledge of the core system and loan products to effectively navigate complex transactions and handle escalated situations, providing accurate, timely, and professional support. • Handles the processing of payoff checks from insurance companies, dealerships, and title companies, ensuring vehicle titles are accurately released to the appropriate recipients.

• Develops and executes the strategic vision for the Contact Center, aligning with the Credit Union's mission, vision, values and objectives • Initiates and drives department and enterprise-wide projects • Leads and develops the Contact Center Team, establishing performance metrics/KPIs, sales goals, coaching and recognition practices • Champions a member-centric approach to deliver exceptional service and strengthen member loyalty across all channels • Establishes and maintains a quality assurance program • Develops and implements standard operating procedures, ensuring consistency and efficiency in service delivery • Oversees the Contact Center budget • Leads workforce management • Leverages technology to streamline operations • Manages vendor relationships • Serves as a key point of contact for Contact Center-related matters • Identifies and mitigates operational risks

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by April 21st, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Pay Range: The target hourly pay range for this position is $33.17 - $37.69. The full hourly pay range is $30.15 - $45.23. - Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position acts as the lead resource for other Fraud Team members as well as other operational areas within credit union. Minimizes the credit union’s exposure to loss from fraudulent activity. Handles a high volume of card fraud and merchant dispute-related issues and processes card fraud and card dispute claims. Follows all procedures and instructions for professional investigations and resolution of credit union fraud disputes and recommends procedure revisions. What You’ll Do: - Processes complex VISA chargeback items, disputes and may include additional specialization including check, ATM, online banking, fraud and scams. - Provides guidance on fraud trends affecting the credit union and financial industry, identifying and recommending fraud preventative measures and rules to management for review. - Reviews daily vendor reports of fraud risks and provides management with recommended adjustments to rules and implements in systems if approved. - Researches and analyzes aggregate account activity using various resources and tools to detect potentially fraudulent activity and takes appropriate action, including recommending Risk Services Manager (RSM) rules and other mitigation efforts to management for review. - Assists with fraud case management processes in implementing new system processes and enhancements under the direction of management. Supports system testing efforts as directed. - Responsible for updating Case Management System forms, letters and dispute questionnaires. - Balances and reports fraud, dispute and charge-off related general ledger accounts and completes Card Claim Insurance reporting on a monthly basis. - Analyzes members accounts to identify fraudulent card activity. - Monitors Case Management System to include Reg E/Reg Z, regulatory, security, audit, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program requirements. - Monitors digital chat channels for Fraud related cases and assigns appropriately. - Refers Suspicious Activity Reports and file police reports/restitution requests when necessary. - Act as support for other departments and branches regarding escalated and complex fraud concerns. Answers and solves more complex membership issues over various channels regarding fraudulent activity. Completes dispute forms applicable for various merchants and claim types. - Identifies opportunities to perform Card Claim and Centrex training, for internal team members and branches. - Creates training material that is utilized for front line staff. - Maintains well-developed working knowledge of card and fraud services; keeps up to date and requests additional training and/or development as needed. - Provides the highest level of member service, confidentiality, and discretion to effectively and efficiently resolve claims. - Analyzes credit union practices to minimize losses due to fraud, forgery and unauthorized access. - Assists with reporting relating to the Fraud and Financial Investigations and Risk Management departments, as directed. - All other duties as assigned. When You'll Be Working: Monday- Friday 8:00am - 5:00pm. Full-time 40 hours a week. Qualifications: - Minimum of four (4) years of previous financial institution experience with Visa dispute and fraud claims. Bonus points if you have one or more of the following certifications: - Association of Certified Fraud Examiners (ACFE), Certified AML and Fraud Professional (CAFP), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS), Visa Dispute Resolution Professional Certification, Advanced Visa Dispute Resolution Professional Certification. What You’ll Bring: - Effectively perform complex investigations relating primarily card fraud, merchant dispute cases, fraud trends, contained events, or individuals. Ability to explore and understand the subject of the complex investigations and being able to reach a conclusion based on the investigation and provide suggested next steps. - In-depth knowledge of Reg E/Reg Z regulations, as well as compliance with the Bank Secrecy Act and Customer Identification Program. - Demonstrated ability to apply complex investigative techniques: interviewing, validating information, and preparing clear and concise reports. - Demonstrated ability to document, correlate, and present data as a report to summarize any investigation and support any conclusions reached and proposed next steps. - Ability to understand and utilize assigned systems, including Verafin, VISA DPS, Falcon, Centrix and Fraud & Dispute processes. - Demonstrated knowledge of principles and processes for providing member services, including member needs assessment, meeting service standards and evaluation of member satisfaction. - Establishing and maintaining effective working relationships with department managers, branch managers, employees, vendors, and members. - Performing job functions independently or with limited supervision and work effectively either on own or as part of a team as well acting as subject matter expert. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. - Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. - We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). - Employees also have access to Life and AD&D insurance. - Employees are able to enroll in our 401k plan. - Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. - Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

• Greets and welcomes members and potential members in a courteous, professional, and timely manner, providing exemplary service through the phone channel. • Gathers, processes, and records a variety of member transactions, including but not limited to withdrawals, loan payments, wire transfers, and money transfers, while maintaining up-to date knowledge of credit union products and services. • Answers member inquiries about statements, share withdrawals and loan payoffs. • Provides technical support for online banking, including service setup, troubleshooting, and self-help guidance. • Ensures member identification and security by following the Member Identification Program (MIP) and other established security procedures, including fraud detection and processing high-risk transactions. • Identifies and promotes sales opportunities by understanding and addressing member needs, introducing loan programs, and offering applicable products and services. • Works towards meeting production and referral goals, and participates in core Sales and Marketing initiatives by educating members on product features and benefits. • All other duties as assigned.

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by April 20th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Pay Range: The target hourly pay range for this position is $33.17 - $37.69. The full hourly pay range is $30.15 - $45.23. - Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position is responsible for reviewing and analyzing home equity loan applications to determine borrowers’ eligibility based on credit, financial, and collateral risk factors. Makes sound credit decisions after fully evaluating borrowers’ financial profiles and underwriting the subject property, while ensuring compliance with all regulatory and company standards. What You’ll Do: - Analyzes home equity loan applications and supporting documentation for accuracy and completeness. - Evaluates borrowers credit histories, income sources, ability to repay, and collateral sources. - Performs risk review and determines loan to values (LTV), combined loan to value (CLTV), and debt to income (DTI) ratios are acceptable. - Decisions loans within designated authority levels ensuring sound and responsible lending practices, while maintaining a solutions-based mindset. Issues counter offers when feasible. - Supports team members by answering questions, assisting with problem resolution, and providing counsel on complex loan scenarios. - Collaborates with and develops strong relationships with loan officer team while working towards solutions to facilitate loan approval, ensuring an exceptional member experience. - Maintains a high level of knowledge on all types of loans offered and the features and benefits of all related credit union services and products, with an emphasis on home equity products. - Manages the underwriting pipeline to ensure service and regulatory standards are maintained. - Ensures adherence to all federal and state regulatory requirements, confirming and documenting Home Mortgage Disclosure Act (HMDA) action take reasons are appropriate. - Skilled in analyzing income documentation, tax returns, credit risk, property valuations, title reports, and all aspects of the credit decisioning process. - Identifies potential issues with loan files and resolves accordingly and/or collaborates with management to resolve as needed. - All other duties as assigned. When You'll Be Working: Monday- Friday 8:30am - 5:30pm. Full-time 40 hours a week. Qualifications: - Minimum two (2) years experience in real estate underwriting or a related field. Previous experience in a credit union or other financial institution required. Must possess strong analytical skills, understanding of the real estate market, financial statements, title documents, tax returns, and the residential lending market. What You’ll Bring: - In depth knowledge of residential lending regulations, underwriting guidelines, and industry best practices. - Excellent attention to detail and ability to multitask, while managing high volumes of work. - Sound decision making and problem-solving skills. - Work under pressure or stress, handling multiple tasks and deadlines with frequent changes to priority status. - Ability to perform detailed work from routine to complex in nature. - Excellent analytical and financial assessment skills. - Proficient in using real estate lending software and financial analysis tools. - Demonstrated knowledge of Credit Union lending policies and procedures to effectively answer member and branch personnel’s questions. - Strong negotiation skills to effectively work with team members in order to get the best or most appropriate loan decision for the membership. - Ability to work independently and function effectively as a member of a team. - Cultivate collaborative and effective relationships with team mates. - Must demonstrate the ability to exercise judgment, initiative, and tact in dealing with team mates and management. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. - Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. - We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). - Employees also have access to Life and AD&D insurance. - Employees are able to enroll in our 401k plan. - Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. - Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

• Leads People Operations team (payroll/HR generalists, benefits specialist, HR coordinator) to deliver consistent, high‑quality People & Culture services. • Owns end‑to‑end execution of core People & Culture processes, including payroll, HRIS data integrity, onboarding/offboarding logistics, and employment changes. • Oversees day‑to‑day benefits and leave administration, ensuring accurate, timely, and compliant processing. • Operates and improves the People & Culture “front door” (shared inbox), setting and monitoring clear service‑level expectations for employees and managers. • Designs, documents, and continuously improves standard People & Culture processes, forms, and knowledge resources to enable self‑service and reduce manual rework. • Embeds compliance and control requirements into People Operations workflows in partnership with Legal, Finance, and audit (documentation, checks, reporting). • Partners closely with the Total Rewards Center of Excellence to operationalize compensation, benefits, and recognition programs and annual cycles. • Collaborates with People Business Partners and the Director of Talent Experience to ensure seamless handoffs between strategic work and operational execution. • Uses metrics (e.g., cycle times, error rates, satisfaction data) to monitor performance and drive process simplification and automation. • Manages vendor relationships related to People & Culture systems, payroll, and benefits from an operational perspective. • Serves as primary escalation point for complex operational issues and employee or manager service concerns. • Coaches and develops People Operations team members, building a culture of service, accountability, and continuous improvement. • All other duties as assigned.

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by March 23, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Pay Range: The target annual pay range for this position is $147,048 - $167,100. The full annual pay range is $133,680 - $200,520. - Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position leads the People Operations shared‑services function, ensuring accurate, efficient, and compliant delivery of core People & Culture processes and employee support. This role is accountable for payroll, HRIS data integrity, benefits and leave administration, and the overall People & Culture service experience for employees and managers. What You’ll Do: - Leads People Operations team (payroll/HR generalists, benefits specialist, HR coordinator) to deliver consistent, high‑quality People & Culture services. - Owns end‑to‑end execution of core People & Culture processes, including payroll, HRIS data integrity, onboarding/offboarding logistics, and employment changes. - Oversees day‑to‑day benefits and leave administration, ensuring accurate, timely, and compliant processing. - Operates and improves the People & Culture “front door” (shared inbox), setting and monitoring clear service‑level expectations for employees and managers. - Designs, documents, and continuously improves standard People & Culture processes, forms, and knowledge resources to enable self‑service and reduce manual rework. - Embeds compliance and control requirements into People Operations workflows in partnership with Legal, Finance, and audit (documentation, checks, reporting). - Partners closely with the Total Rewards Center of Excellence to operationalize compensation, benefits, and recognition programs and annual cycles. - Collaborates with People Business Partners and the Director of Talent Experience to ensure seamless handoffs between strategic work and operational execution. - Uses metrics (e.g., cycle times, error rates, satisfaction data) to monitor performance and drive process simplification and automation. - Manages vendor relationships related to People & Culture systems, payroll, and benefits from an operational perspective. - Serves as primary escalation point for complex operational issues and employee or manager service concerns. - Coaches and develops People Operations team members, building a culture of service, accountability, and continuous improvement. - All other duties as assigned. When You'll Be Working: Monday through Friday during regular business hours. Qualifications: - A minimum of seven (7) years of progressive HR experience with significant hands-on responsibility for HR operations, including payroll, HRIS, and benefits and leave administration. - Proven experience leading and developing a small, multi-disciplinary HR operations or shared-services team. - Strong technical execution skills and comfort operating in a lean, process-improvement-focuses environment are essential. - Bachelor's Degree of Human Resources Management, Organizational Development, Business Administration or related field of study. - SHRM-CP, PHR, or similar certification. Bonus Points If You Have: - Masters Degree in MBA, Human Resources Management, Leadership, Industrial-Organizational Psychology or related field. What You’ll Bring: - Deep knowledge of HR operations, including payroll, HRIS, and benefits/leave administration in a regulated environment. - Strong understanding of HR compliance and internal controls, with the ability to embed them into day‑to‑day processes. - Proven ability to design, document, and improve HR processes and workflows in a small team context. - Skill in leading and developing a small, multi‑disciplinary HR operations team. - Excellent analytical skills and comfort using metrics to manage performance and drive decisions. - Strong vendor management skills, particularly with payroll and HRIS. - Exceptional organizational and prioritization skills, with the ability to manage high volumes and competing deadlines. - Clear, service‑oriented communication skills for working with employees, managers, and cross‑functional partners. - Ability to collaborate effectively with HRBPs, Total Rewards, Finance, Legal, and IT. - High degree of discretion and judgment in handling sensitive employee and organizational information. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. - Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. - We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). - Employees also have access to Life and AD&D insurance. - Employees are able to enroll in our 401k plan. - Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. - Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.