• Develop and lead focused process improvement initiatives to ensure positive system hospital adoption of processes and products, demonstrating improved patient outcomes. • Serve as an expert resource to internal and external stakeholders, leveraging knowledge gained through direct clinician interactions and relationships to provide relevant input to critical conversations. • Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems. • Research data, partner with data experts, set strategy for key metrics, and present baseline and outcome findings to key stakeholders. • Manage and perform other incidental duties as assigned.

• Developing new business with customers to achieve sales targets • Maintaining and optimizing existing relationships and managing business with existing keys customers • Providing feedback on competitor activities in the field via line management • Maintaining and upholding an excellent company image

• Day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs • Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations • Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy • Report Adverse Event (AE)’s and product complaints through medical information • Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families • Maintain and update patient status to track reimbursement and shipping status of U.S. patients • Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems) • Liaise with medical offices as necessary to obtain insurance authorizations • Counsel patients and family on insurance and reimbursement options • Identify general and specific adherence trends and suggest appropriate action • Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks • Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance • Attend patient meetings, industry conferences and sales meetings

• Serve as the functional people and process leader for assigned Provider segments and contracting portfolios. • Lead, coach, and develop contract development professionals, including setting priorities, reinforcing performance expectations, supporting development planning, and building team capability. • Manage day-to-day team operations, workload prioritization, resource allocation, assignment coordination, and escalation pathways to support timely, high-quality contract delivery. • Own end-to-end contract development accountability for assigned Provider segments, including contract drafting, interpretation, portfolio oversight, execution support, issue resolution, and process effectiveness. • Translate approved pricing constructs, commercial contracting models, and provider discount methodologies into clear, compliant, and operationally executable contractual language. • Structure agreements to support operational feasibility, implementation readiness, auditability, financial controls, and government pricing requirements. • Establish, maintain, and continuously improve contract development standards, drafting quality expectations, review practices, governance routines, and process controls across assigned segments. • Monitor portfolio and process health through appropriate routines, metrics, and stakeholder feedback, identifying opportunities to improve quality, cycle time, consistency, scalability, and execution readiness. • Provide guidance and decision-oriented recommendations on contract language, contract structure, implementation considerations, contractual risk implications, and escalation matters. • Lead resolution of complex contract development issues, interpretation questions, process barriers, implementation challenges, and cross-functional alignment needs. • Partner with Coverage & Pricing, Legal, Government Price Reporting, Contract Pricing Execution, Business Integration, and other stakeholders to support contract development, implementation, operational execution, and continuous improvement activities. • Drive modernization of contract lifecycle management capabilities, templates, workflows, reporting, and related processes to support a robust, compliant, and efficient contract development operating model. • Foster an inclusive, accountable, and learning-oriented team environment through coaching, mentoring, knowledge sharing, and development of functional expertise across the segment.