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Technical Program Manager, Data Center Operations
Location
United States
Posted
1 day ago
Salary
$200K - $270K / year
Seniority
Lead
No structured requirement data.
Job Description
Technical Program Manager, Data Center Operations
FluidStack
Role Description Own the end-to-end site handover framework: define the gates, acceptance criteria, and sign-off procedures that move a new facility from construction to live operations without dropped terms or late surprises. - Embed into design, construction, and due diligence teams early enough to shape maintainability requirements before they become field problems. - Drive the cross-functional handover rhythm across training, documentation, systems access, and knowledge transfer, surfacing blockers weeks before they hit the go-live schedule. - Build and maintain the SOPs that govern critical datacenter operations across the fleet, with metrics that track adoption, execution quality, and efficiency at each site. - Lead incident management and stability improvement programs, including post-incident reviews with root cause analysis, corrective action tracking, and preventive maintenance oversight that reduces unplanned outages across the global footprint. - Produce the dashboards and reporting that give leadership visibility into stability metrics and incident trends, and run the CAPA programs that turn that data into durable fixes. Qualifications - You have run program management in mission-critical environments where a delayed handover or missed SOP had real operational consequences, not just schedule slippage. - You have designed operational frameworks from scratch: handover gates, SOP libraries, incident management programs built without a legacy system to copy from. - You quarterback across design, construction, supply chain, and site ops teams simultaneously, and other teams call you when a cross-functional workstream is stuck. - You write clearly enough to distill a complex operational issue into a decision and a next action for a site lead, an executive, or a counterparty who was not in the room. - You track incident trends and CAPA status in live dashboards and follow corrective actions through to closure, not just to initial assignment. - You have personally built or maintained SOPs and measured whether they were actually followed, not just whether they existed. Requirements - Bonus: ITIL, PMP, or PgMP certification. - Hyperscale or large colo operator experience. - Familiarity with ASHRAE, Uptime Institute, or TIA-942 standards. - Exposure to datacenter construction and commissioning processes. Benefits - Competitive total compensation package (salary + equity). - Retirement or pension plan, in line with local norms. - Health, dental, and vision insurance. - Generous PTO policy, in line with local norms. - The base salary range for this position is $200,000 - $270,000 per year, depending on experience, skills, qualifications, and location. - Total compensation may also include equity in the form of stock options. - We are committed to pay equity and transparency.
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