CLFC Healthcare and Communications

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

Role Description CLFC Healthcare and Communications is hiring a Lead Medical Support Assistant to serve as Program Manager and single point of contact for the VA Puget Sound Health Care System and all VISN 20 Community Care operations. This is a leadership role responsible for overseeing all Medical Support Assistant operations across Oregon, Washington, Idaho, and Alaska, ensuring consistent quality, productivity, and Veterans service across multiple locations and time zones. This is a critical leadership position requiring deep expertise in VA Community Care scheduling, supervisory experience, and the ability to manage complex multi-site operations. You serve as the primary liaison between CLFC and the VA Contracting Officer Representative. Key Responsibilities - Serve as primary contractor point of contact and liaison with the VA COR and VA leadership for all VISN 20 Community Care operations. - Oversee all Medical Support Assistant staff across VISN 20 locations, including Seattle, Anchorage, Portland, Roseburg, Spokane, Walla Walla, White City, and Boise. - Monitor and report daily productivity metrics including consult touches, appointment resolutions, and scheduling accuracy. - Conduct quality assurance reviews and spot-checks on scheduling accuracy, documentation integrity, and customer service standards. - Identify and escalate deficiencies within 48 hours and prepare resolution plans within 72 hours per contract requirements. - Manage staff development and training, including onboarding, credential processing, and security clearance coordination. - Coordinate and adjust workflow priorities and task allocation across multiple time zones. - Prepare and submit weekly and monthly performance reports to the COR. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols. Qualifications - United States Citizenship (non-citizens may only be appointed when it is not possible to recruit qualified citizens per VA Policy). - English Language Proficiency, both spoken and written, per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j. - Education: High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education. - Specialized Experience: One year of specialized experience collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community. Knowledge, Skills, and Abilities (KSAs) - Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. - Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting. - Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines. - Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. - Ability to provide staff development and training. - Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. Preferred Qualifications - Prior VA Medical Center or VA Community Care program management experience. - Familiarity with CPRS, VistA, or VA EHRM systems at an operational level. - Experience managing 20 or more healthcare staff in a complex operational environment. - Experience with Community Care scheduling under MISSION Act guidelines. - Knowledge of VISN 20 facilities and geographic footprint. - Bachelor's degree in Healthcare Administration, Business Administration, or related field. - Veteran status (Veterans are strongly encouraged to apply). Compensation and Benefits - Competitive annual salary: $79,040 - $93,600 (W-2 employment). - Comprehensive health insurance (medical, dental, vision). - Paid time off and holiday pay. - 401(k) retirement plan. - Professional development and training platform access. - Recognition as key personnel in VISN 20 Community Care operations. - Career advancement opportunities within CLFC and federal contracting. - Mission-driven leadership role supporting Veterans across the Pacific Northwest and Alaska. Company Description CLFC Healthcare and Communications is a nationwide healthcare staffing and language access services organization supporting federal agencies including the Department of Veterans Affairs, Indian Health Service, and the Department of Homeland Security. CLFC is a Small Business and Self-Certified Small Disadvantaged Business and an Equal Opportunity Employer.

Role Description CLFC Healthcare and Communications is hiring Medical Support Assistants to support the VA Puget Sound Health Care System and VISN 20 Community Care operations across the Pacific Northwest and Alaska. This role is central to connecting Veterans to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols. Qualifications - United States Citizenship (non-citizens may only be appointed when it is not possible to recruit qualified citizens per VA Policy). - English Language Proficiency, both spoken and written, per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j. - Education: High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education. - Specialized Experience: One year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics, and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care. Requirements - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. - Advanced knowledge of the technical health care process as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply). Benefits - Competitive annual salary: $66,560 - $70,720 (W-2 employment, fully remote). - Comprehensive health insurance (medical, dental, vision). - Paid time off and holiday pay. - 401(k) retirement plan. - Professional development and training platform access. - Career progression pathway with opportunities to advance. - Mission-driven work supporting Veteran healthcare access nationwide.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lead a 50-person scheduling team connecting Veterans across Alaska, Washington, Oregon, and Idaho to timely Community Care appointments in VISN 20. This is a senior leadership role: you will serve as the primary VA partner for a large, multi-state MSA operation spanning from Anchorage, Alaska to Boise, Idaho, from the Puget Sound to the Oregon coast, and from Spokane to Walla Walla. You are the single point of accountability ensuring Veterans across the Pacific Northwest and Alaska receive accurate, timely access to specialty care. VISN 20 covers one of the most geographically dispersed healthcare networks in the VA system. Your team will schedule Community Care appointments for Veterans in urban Seattle, rural southern Oregon, remote Alaska villages, and agricultural communities across eastern Washington and Idaho. This role requires someone who understands both the clinical urgency of healthcare scheduling and the operational discipline of managing a distributed workforce across four states and multiple time zones. You will own the quality, productivity, and compliance of the entire MSA operation. Key Responsibilities - Direct day-to-day operations of 50 Medical Support Assistants across 10+ VA facilities in VISN 20, ensuring consistent scheduling quality and productivity standards. - Serve as the primary point of contact between CLFC and VA Contracting Officer Representative (COR), delivering monthly performance reports, Quality Assurance Surveillance Plan (QASP) compliance data, and operational updates. - Manage three Regional Site Leads (Alaska, Puget Sound/Inland Northwest, Oregon) who provide frontline supervision and quality coaching at the facility level. - Monitor and enforce daily productivity standards: 37 consult touches per MSA per day, 10 appointment resolutions, 24-hour voicemail return, 5-minute urgent message response. - Oversee pre-deployment training and ongoing professional development for all MSAs, ensuring readiness before first day on-site and maintaining competency through regular refresher training. - Conduct weekly performance reviews using VA dashboard data, identifying trends in scheduling backlogs, consult aging, and Electronic Waiting List compliance across all VISN 20 sites. - Coordinate workforce scheduling to maintain coverage across Pacific, Alaska, and Mountain time zones, managing PTO, leave coverage, and backup MSA deployment to ensure uninterrupted service. - Drive continuous process improvement by analyzing scheduling data, identifying bottlenecks, and implementing standardized workflows across all sites. - Manage recruiting pipeline coordination with CLFC corporate team, ensuring bench strength for attrition replacement and surge staffing. - Maintain strict compliance with HIPAA, VA privacy requirements, VAAR clauses, and information security protocols in handling Protected Health Information (PHI) across all VISN 20 sites. - Travel periodically to VISN 20 facilities for site assessments, team meetings, new MSA onboarding support, and VA stakeholder engagement. Qualifications - Bachelor's degree in healthcare administration, business management, or related field (equivalent combination of education and experience considered). - Minimum 3 years of healthcare operations management or program management experience, including direct supervision of 15+ staff. - Minimum 2 years of experience in medical scheduling, patient access, or healthcare administrative operations. - Demonstrated ability to manage geographically distributed teams across multiple locations. - Experience with performance metrics tracking, quality assurance reporting, and contract compliance documentation. - Strong proficiency with electronic health records, scheduling systems, and Microsoft Office suite. - Excellent communication skills with ability to interface with federal government stakeholders, clinical staff, and frontline employees. - Ability to obtain and maintain a VA Personal Identity Verification (PIV) badge and pass a NACI background investigation and associated VA security/suitability checks. - Eligibility to work in the United States and meet all VA facility access requirements. - Willingness to travel to VISN 20 facilities approximately 25-30% of the time. Preferred Qualifications - Prior VA Medical Center, VA Community Care, or VISN-level program management experience. - Familiarity with CPRS, VistA, VA EHRM systems, and VA Community Care scheduling workflows. - Experience managing federal healthcare staffing contracts, including QASP compliance and COR reporting. - Knowledge of MISSION Act Community Care eligibility, consult management, and External Provider Scheduling networks. - Project Management Professional (PMP) certification or equivalent. - Experience with workforce management across multiple time zones. - Understanding of Alaska Native health system coordination and rural/frontier healthcare delivery challenges. - Veteran status (Veterans are strongly encouraged to apply). Compensation and Benefits - Competitive annual salary: $78,000 - $95,000. - Comprehensive health insurance (medical, dental, vision). - Paid time off and holiday pay. - 401(k) retirement plan. - Professional development through CLFC University Anywhere training platform, including a VISN 20-specific curriculum. - Senior leadership role with direct impact on Veteran healthcare access across the Pacific Northwest and Alaska. - Mission-driven work managing one of the largest Community Care scheduling operations in the VA system.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CLFC Healthcare & Communications is seeking a board-certified Gastroenterology Physician to provide clinical services at the VA Maine Healthcare System in Togus, ME. This is a full-time contract position supporting one of the nation's oldest VA facilities, serving a predominantly rural and aging Veteran population across the state of Maine. The role includes a remote work component and requires VA credentialing and privileging. Key Responsibilities - Comprehensive GI Consultation and Management: Evaluate and manage the full spectrum of gastrointestinal disorders including inflammatory bowel disease, hepatitis C, cirrhosis, GERD, peptic ulcer disease, GI malignancies, and functional GI disorders in the Veteran population. - Endoscopic Procedures: Perform diagnostic and therapeutic upper endoscopy (EGD), colonoscopy, and related interventional procedures including polypectomy, hemostasis, dilation, and PEG placement per facility privileging. - Colorectal Cancer Screening Program: Participate in the VA colorectal cancer screening initiative, managing screening colonoscopies, surveillance schedules, and follow-up for high-risk Veterans per VA and USPSTF guidelines. - Hepatology Services: Manage chronic liver disease including viral hepatitis treatment protocols, cirrhosis monitoring, hepatocellular carcinoma surveillance, and pre/post-transplant evaluation coordination. - Interdisciplinary Collaboration: Coordinate care with primary care, surgery, oncology, radiology, and pathology services. Participate in tumor boards, GI case conferences, and quality improvement initiatives. - Documentation and Compliance: Maintain accurate and timely clinical documentation in CPRS/VistA, complete procedure reports, and adhere to VA clinical practice guidelines and regulatory requirements. Qualifications - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) from an accredited medical school - Board certified in Gastroenterology (ABIM) - Completion of ACGME-accredited Gastroenterology fellowship - Active, unrestricted medical license in any U.S. state (Maine license or ability to obtain required) - Active DEA registration - Current BLS certification - U.S. citizenship required (VA federal contract requirement) - Ability to pass VA background investigation and obtain credentials/privileges at VA Maine Preferred Qualifications - Prior VA or federal healthcare experience - Experience with CPRS/VistA electronic health records - Advanced endoscopy training or hepatology subspecialty experience - Experience serving rural or underserved patient populations - Active Maine medical license Compensation and Benefits - Rate: $225 - $290 per hour (independent contractor) - Malpractice insurance coverage provided by CLFC - Credentialing and privileging support - Flexible scheduling with remote work component - Long-term, stable federal healthcare assignment - Professional development support About the Location Togus, ME is located in the Augusta area in central Maine. The VA Maine Healthcare System serves Veterans across the entire state through its main campus and community-based outpatient clinics. Maine offers outstanding quality of life with access to world-class outdoor recreation, a thriving food and arts scene in nearby Portland, and a close-knit community atmosphere.