CLFC Healthcare and Communications

Role Description CLF Consultants is seeking a part-time Contact Center Operations Manager to own the day-to-day operation of a Maryland telephonic clinical care line supporting the Maryland Cannabis Administration, serving as the single point of contact across the client, the telephony platform, and the clinical staff. You will own staffing oversight, service-level performance, quality assurance, and data and reporting. Schedule: approximately 8 to 10 hours per week during the initial 6-week launch, then approximately 4 hours per week ongoing. Occasional check-ins during launch, minimal thereafter except coverage emergencies. - Serve as the single, dedicated point of contact for the client agency and the telephony platform provider. - Own staffing and coverage schedules and ensure service levels, including a 15-minute callback standard, are consistently met. - Manage call-quality monitoring, service-level agreement (SLA) performance, and adherence to the call-management standard operating procedures. - Compile and deliver utilization and performance reports (at least monthly) using platform-generated and supplementary data. - Coordinate pre-launch testing and troubleshooting, and plan and host kickoff, status, and wrap-up meetings, furnishing notes. - Maintain program records and coordinate invoicing documentation. Qualifications - At least two (2) years of call-center or contact-center operations experience within the past five (5) years. - Demonstrated experience managing healthcare SLAs, call-quality monitoring, and performance reporting. - Experience managing multiple concurrent calls, data collection and reporting, and resolving minor software or technical issues. - Comfort working remotely and coordinating a distributed team with cloud-based contact-center software. Requirements - Healthcare contact-center experience: Medicaid member services, nurse advice line, behavioral-health hotline, patient-access center, or a government healthcare program. - Familiarity with Genesys or comparable cloud contact-center platforms. Dedicated Key Personnel This is a dedicated Key Personnel role. The Operations Manager may not be reassigned to other work without the client agency's written approval, consistent with the program's Key Personnel requirements. Company Description CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. Our network of 500+ healthcare professionals and 200+ interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.

Role Description CLF Consultants is building a clinical team to staff a telephonic care line supporting the Maryland Cannabis Administration. As a Cannabis Clinical Nurse Consultant, you will provide professional information to Maryland medical cannabis patients, caregivers, and providers, including guidance on medical cannabis use: - Product and strain selection for qualifying conditions - Contraindications - Side effects and risks - Basic screening and referral for problem use This is a remote, part-time, information-only clinical role delivered by phone. There is no bedside care, medication administration, night shifts, or physical patient care, and no diagnosis, prescriptions, or brand recommendations. Schedule: approximately 12 to 15 hours per week; primary coverage Wednesday through Friday 3:00 to 6:00 PM and Saturday 11:00 AM to 2:00 PM ET. Schedule may adjust as the pilot evolves. Qualifications - Active, unrestricted Registered Nurse (RN) license in good standing with the Maryland Board of Nursing. - Current HIPAA training and a commitment to caller confidentiality. - Strong telephone communication skills and comfort working remotely with call-center software and a reliable internet connection. - No conflict of interest: not employed by or holding an interest in a cannabis licensee or registrant, and not an active certifying provider. Requirements - Answer inbound calls during scheduled coverage hours, providing professional, non-promotional medical cannabis information. - Triage concurrent calls and return callbacks within 15 minutes during hours of operation. - Provide basic screening and referral for cannabis use disorder and problem use, and route out-of-scope calls appropriately. - Record required call data in a de-identified format and maintain strict caller confidentiality and HIPAA compliance. - Work collaboratively with clinical leadership and the program's pharmacy and medical advisors on complex questions. - Follow the established call-management standard operating procedures and participate in onboarding, training, and program meetings. Training Support Prior medical-cannabis training is welcomed but not required to apply. CLFC will support completion of an approved medical-cannabis education program for the right candidate prior to start. Preferred Qualifications - Prior telehealth, nurse triage, helpline, or call-center experience. - Patient-education or behavioral-health screening background, with medical-cannabis education a plus. Continuity This is a Key Personnel role. CLFC maintains per-diem backup coverage and will provide a qualified replacement within 15 days in the event of a sudden vacancy. Company Description CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. Our network of 500+ healthcare professionals and 200+ interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.

Role Description CLF Consultants seeks a Maryland-licensed pharmacist to serve as a clinical escalation advisor for a telephonic care line supporting the Maryland Cannabis Administration. Working alongside the nursing team, you will provide medication-focused clinical guidance as an on-call, information-only resource. This is a low-hours, remote advisory engagement. - Serve as the escalation resource for complex medication-interaction, dosing, and contraindication questions raised by the nursing team. - Advise on medical-cannabis pharmacology within an information-only scope (no prescribing, dispensing, or brand recommendations). - Support clinical protocol and quality review as requested. - Maintain caller confidentiality and HIPAA compliance for any information reviewed. Qualifications - Active, unrestricted pharmacist license in good standing with the Maryland Board of Pharmacy. - Working knowledge of medical-cannabis pharmacology: interactions, dosing, contraindications, and adverse effects. - No conflict of interest: not employed by or holding an interest in a cannabis licensee or registrant, and not an active certifying provider. Requirements - Prior medical-cannabis, drug-information, telehealth, or clinical-consultation experience. - Experience with medication therapy management (MTM), relevant to cannabis interactions with opioids, benzodiazepines, antidepressants, seizure medications, and elderly polypharmacy. Company Description CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. Our network of 500+ healthcare professionals and 200+ interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer. For inquiries: recruiting@clfchealthcare-communications.com

Role Description This is a remote role on a federal healthcare contract for candidates who reside within 50 miles of San Antonio. Routine travel is not authorized. Every weekday, veterans across South and Central Texas reach out to the VA South Texas Veterans Health Care System to coordinate the specialty referral their VA provider just ordered, to confirm a community care appointment, or to follow up on their care. The person who handles that request matters. CLF Consultants is building a team of Remote Medical Support Assistants to support Community Care at the VA South Texas Veterans Health Care System. You will be the steady administrative backbone behind every appointment scheduled, every record verified, and every community care consult routed to the right specialist. The work is administrative. The mission is the men and women who served. What You Will Do - Schedule and confirm primary care, specialty, and community care appointments, verify demographics, and confirm clinical details so veterans get to the right place at the right time. - Work in the Computerized Patient Record System (CPRS) and VistA, route community care consults through the HealthShare Referral Manager (HSRM), and process referral documentation and scanning through tools such as REFDOC and EPSI. - Document every contact and action so the next provider in the veteran's care has what they need. - Work alongside VA clinical staff, the Lead Scheduler, and the care coordination team, representing the VA South Texas Veterans Health Care System with professionalism and genuine care. Qualifications - United States resident, authorized to work in the United States - High School diploma or GED equivalent - Resides within 50 miles of San Antonio, Texas - Minimum 6 months of customer service experience (call center, healthcare admin, hospitality, retail, or similar) - Proficient English, oral and written - Basic computer skills, particularly Microsoft Office (Excel, Word, Outlook, Teams) - Typing speed of at least 50 words per minute - Basic medical terminology knowledge - Ability to pass a federal background investigation - Reliable home internet and a quiet, dedicated home workspace appropriate for handling confidential patient information Preferred Qualifications - Prior experience in a federal healthcare setting (VA, military health system, federal contractor, or community health center) - Familiarity with VistA, CPRS, or HSRM - Background in healthcare appointment scheduling, medical office administration, or insurance verification - Bilingual (Spanish), reflecting the South Texas veteran community Benefits - Base hourly rate of $15.00 to $17.00 per hour based on experience, plus SCA Health and Welfare benefits - Quarterly performance bonus tied to documented attendance, work quality, and Contracting Officer Representative satisfaction - Paid federal holidays and paid time off - Retirement plan participation eligibility - Career-development support and access to VA-relevant continuing education Work Schedule and Environment - Monday through Friday, 8:00 AM to 4:30 PM Central Time - Remote, within 50 miles of San Antonio, Texas - VA-provided computer and credentials issued during onboarding - Federal background investigation required; CLFC manages submission and adjudication Company Description CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. Our network of 500+ healthcare professionals and 200+ interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.

Role Description CLFC Healthcare & Communications is hiring a Deputy Program Manager to serve as the designated alternate program leader for a nationwide respite care program supporting military Families with exceptional family members. The Deputy stands in with full authority whenever the Program Manager is unavailable and carries day-to-day operational ownership of intake timeliness, provider matching, and documentation compliance. This is a leadership seat for someone who has managed healthcare or social service operations and understands the rhythm of military family support programs: the deadlines are family-facing, and the standard is continuity of care without gaps. Key Responsibilities - Act with full Program Manager authority during any absence; maintain seamless availability to the Government customer during core business hours. - Supervise the family intake and provider matching pipeline: packet processing, initial family contact, documentation validation, and match proposals on contract timelines. - Monitor personnel file compliance so every provider file is complete and current before any service is delivered. - Run weekly open-case reviews and prepare program status reporting. - Coordinate escalations: provider no-shows, evolving family needs, and remote-location coverage cases. - Support quality control execution, including root cause analyses and corrective action verification. Qualifications - Bachelor's degree in a related healthcare or social service field. - 5 years of management experience in healthcare or social services. - At least 3 years supporting military families or similar populations. - Ability to favorably complete federal background screening requirements. Requirements - Case management or special-needs program experience. - Experience with remote management of distributed staff or services. - Federal or state contract operations experience with documented performance standards. - Military spouse, veteran, or military family background. Benefits - Annual salary of $77,000 to $93,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan. - Remote-first role on a multi-year nationwide program. - Clear succession path to program leadership. - Professional development support. Company Description CLF Consultants LLC (DBA: CLFC Healthcare & Communications) is a federal, state, and local healthcare staffing and language access services organization. Our network of more than 500 healthcare professionals and more than 200 interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.

Role Description CLFC Healthcare & Communications is hiring a Program Manager to lead a nationwide respite care program serving military Families who care for exceptional family members with special medical and educational needs. The program delivers one-on-one, in-home respite care through credentialed Level 3 and Level 4 providers across Army installations in the continental United States, Alaska, Hawaii, and Puerto Rico. This role is the central point of contact for the federal customer and the single owner of program performance: - Provider network health - Family intake and matching timeliness - Quality control - Reporting - Contract administration The right candidate has run case-management or special-needs programs at scale, knows military family life from the inside, and treats a missed appointment for a medically complex child as a mission failure rather than a metric. Qualifications - Master's degree in a healthcare-related field with 5+ years of progressive management experience, OR Bachelor's degree in a related field with 10+ years of progressive management experience. - At least 5 years of experience supporting military families or similar populations. - Demonstrated experience with case management and special needs programs. - Ability to favorably complete federal background screening requirements. Requirements - Serve as the central point of contact with the Government customer; respond to all official inquiries within one business day. - Direct a three-region coordination team managing family intake, provider matching, scheduling, and continuity of care for approximately 149 active Families per month. - Own the Quality Control Plan: inspection cadence, discrepancy correction, root cause analysis, trend analysis, and customer feedback. - Oversee provider recruitment, credentialing, and retention across 60+ installation markets, including remote and high-cost locations. - Direct weekly, monthly, quarterly, and annual program reporting and quarterly progress meetings with the federal customer. - Manage program budgets, invoicing accuracy, and travel authorizations for exceptional coverage cases. - Lead phase-in execution and sustain uninterrupted service for enrolled Families. Benefits - Annual salary of $95,000 to $115,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan. - Remote-first role with structured travel for program meetings and site needs. - Multi-year program with long-term growth potential. - Professional development support and leadership visibility across a nationwide program. Company Description CLF Consultants LLC (DBA: CLFC Healthcare & Communications) is a federal, state, and local healthcare staffing and language access services organization. Our network of more than 500 healthcare professionals and more than 200 interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Boise VA Medical Center and associated Community-Based Outpatient Clinics across Idaho. This role is central to connecting Veterans in Idaho to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned. The Boise VA Medical Center serves Veterans across a large geographic region of Idaho, including both urban and rural communities. Community Care scheduling is critical to connecting Veterans with specialists and coordinated care services in this expansive region. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care. Key Responsibilities - Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM). - Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones. - Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes. - Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates. - Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements. - Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures. - Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI). - Follow all applicable VA, VISN 20, and Boise VA Medical Center policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions. Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. - Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. - Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. - Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Qualifications - Prior VA Medical Center or VA Community Care experience. - Familiarity with CPRS, VistA, or VA EHRM systems. - Experience with medical scheduling, consult management, or referral coordination. - Knowledge of MISSION Act Community Care eligibility and processes. - Veteran status (Veterans are strongly encouraged to apply).