• Compile lists of prospective customers for use as sales leads • Travel throughout assigned territory to call on regular and prospective customers • Build and utilize functional knowledge of products sold by use, vendor, and location • Develop relationships with key vendors in assigned electrical markets • Promote and feature key vendor products through sales calls • Process orders from customers using all required company policies, procedures and systems • Provide verbal and written quotations or estimates of prices • Estimate delivery dates to customers based on production and delivery schedules • Investigate and resolve customer problems with deliveries • Assist in collections of accounts • Develop relationships with new and existing customers • Work with customers to resolve problems and issues as directed

Role Description The Account Manager owns post‑sale success, value realization, and executive partnership for assigned strategic accounts. This role is the operating leader for the customer relationship—translating Surgence’s mission into measurable outcomes, orchestrating cross‑functional execution, and ensuring the customer experiences Surgence as a disciplined, strategic partner, not a point solution. As the strategic owner of customer success, you will turn strategy into operational decisions, insights into coordinated action, and collaboration into measurable value. Working across Sales, Product, Delivery, Data, and Support, you'll drive governance, prioritization, and value realization while building long-term trust over short-term wins. Key Responsibilities - Own the end-to-end customer operating cadence from onboarding through scale, establishing clear success criteria, governance, and accountability. - Build trusted relationships with executive and operational leaders, leading QBRs/EBRs focused on outcomes, value realization, and strategic priorities. - Define, measure, and communicate operational, financial, and strategic impact, ensuring value is visible, defensible, and repeatable. - Coordinate cross-functional teams across Sales, Product, Delivery, Data, and Support to execute against customer priorities and remove obstacles to success. - Forecast and mitigate risks related to adoption, data, scope, resourcing, and organizational change before they impact outcomes. - Drive clear decision-making, document trade-offs, and maintain alignment across stakeholders to prevent drift and rework. - Lead adoption, enablement, and change management efforts, partnering with customer champions to ensure sustained operational ownership and long-term success. - Maintain clear visibility into account health, risks, decisions, and realized impact while serving as the primary point of accountability for customer outcomes. Qualifications - Proven success owning post-sale customer relationships, building executive trust, and facilitating stakeholder alignment, decisions, and action that lead to measurable outcomes and renewals. - Experience driving value realization, including defining success criteria, establishing baselines, and tracking measurable impact (operational, financial, or strategic). - Strong program ownership skills, with the ability to manage scope, risks, trade‑offs, and dependencies across multiple initiatives. - High comfort operating cross‑functionally with sales, product, delivery, data, and support teams to orchestrate outcomes. - Exceptional written and verbal communication skills, with a bias toward clarity, documentation, and decision governance. - Ability to lead through ambiguity, escalate risks early, and maintain operating discipline in complex environments. Preferred Qualifications - 7+ years of experience in account management, customer success, consulting, program management, or similar customer-facing roles, preferably within healthcare, supply chain, or enterprise SaaS environments. - Experience working with healthcare providers, IDNs, GPOs, distributors, or other healthcare supply chain organizations. - Experience supporting enterprise software implementations involving data, user adoption, organizational change, and cross-functional stakeholders. - Familiarity with value-based selling, QBRs/EBRs, and customer retention, expansion, or account growth strategies. - Experience managing complex, multi-stakeholder accounts across multiple sites, service lines, or business units. - Comfort leveraging adoption, utilization, customer health, and growth metrics. - Experience in high-growth or scaling organizations. - Bachelor's degree strongly preferred. Benefits - Medical, Dental, Vision, and Life Insurance - PTO, Sick Leave, and Paid Holidays - 401K with Company Match - Short-Term and Long-Term Disability Insurance

Role Description The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience. This is a remote position. The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon. - Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing. - Remain in compliance with the Company's policies and procedures. - Resolve all customer issues with appropriate team members and trade partners. - Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations. - Follow through on all customer issues. - Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel. - Responsible for the presentation of a professional image. - Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO). - Ensure that the Homeowner is educated on all products and warranties within the home. - Thoroughly explain the Company's Limited Warranty to each Homeowner. - Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service. - Facilitate a timely response, execution, and completion of all customer issues. - Communicate any necessary work to the Customer Relations Coordinator. - Participate in root-cause analysis of issues and send recommendations to the manager. - Manage trades to complete service requests and ensure customer satisfaction. - Perform service-related tasks as requested (adjustments and repairs). - Establish and maintain positive internal and external customer relationships. - Determine trade accountability for back charges and POs. - Authorize payment for work performed within approval limits. - Follow applicable legal protocol and process necessary workflow. - Provide leadership with regular updates on escalated issues. - Review and support Century's Construction Standards. - Perform other duties as needed or assigned. Qualifications - Outstanding Customer Service skills. - An excellent communicator with a professional, friendly demeanor. - Ability to stay calm under stressful circumstances. - Highly proficient in Microsoft applications (Excel, PowerPoint, Word). Requirements - Experience in the Construction or Homebuilding industry is strongly preferred. - 2+ years of related experience in residential customer service/home warranty. - High School/GED required. A college degree is preferred but not required. Benefits Our mission of More Home, Less Money® is only possible with the best talent in the industry. If that’s you, if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today! - As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability. - Focus on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. - For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.

• Develops and implements customer service plans to achieve industry- and region-specific goals. • Prepares and coordinates budgets within the area of responsibility and ensures appropriate measures are taken in the event of variances between target and actual figures. • Closely monitors and manages the balance between sales and margins to maximize contribution margin growth. • Evaluates market analyses to identify customer needs, price lists, and discount rates. • Actively manages order entry and the order backlog. • Is responsible for the opportunity pipeline and ensures a sufficient conversion rate. • Monitors and evaluates competitors’ activities and products. • Ensures that customer-related information is recorded completely and in a timely manner in the CRM system, e.g., transparency regarding the KP share of the customer budget and competitors’ deliveries to customers. • Conducts business meetings with customers and maintains relationships. • Leads negotiations and the conclusion of contracts with customers in collaboration with their supervisor. • Represents the company by participating in industry events, including trade shows, customer/supplier events, and other networking opportunities. • Depending on the organizational structure and current resource allocation, also supports marketing and product-related activities. • Cross-selling of kp products to kitchen and furniture manufacturers. • Industry contacts in the DACH decoration market.