Role Description The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience. This is a remote position. The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon. - Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing. - Remain in compliance with the Company's policies and procedures. - Resolve all customer issues with appropriate team members and trade partners. - Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations. - Follow through on all customer issues. - Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel. - Responsible for the presentation of a professional image. - Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO). - Ensure that the Homeowner is educated on all products and warranties within the home. - Thoroughly explain the Company's Limited Warranty to each Homeowner. - Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service. - Facilitate a timely response, execution, and completion of all customer issues. - Communicate any necessary work to the Customer Relations Coordinator. - Participate in root-cause analysis of issues and send recommendations to the manager. - Manage trades to complete service requests and ensure customer satisfaction. - Perform service-related tasks as requested (adjustments and repairs). - Establish and maintain positive internal and external customer relationships. - Determine trade accountability for back charges and POs. - Authorize payment for work performed within approval limits. - Follow applicable legal protocol and process necessary workflow. - Provide leadership with regular updates on escalated issues. - Review and support Century's Construction Standards. - Perform other duties as needed or assigned. Qualifications - Outstanding Customer Service skills. - An excellent communicator with a professional, friendly demeanor. - Ability to stay calm under stressful circumstances. - Highly proficient in Microsoft applications (Excel, PowerPoint, Word). Requirements - Experience in the Construction or Homebuilding industry is strongly preferred. - 2+ years of related experience in residential customer service/home warranty. - High School/GED required. A college degree is preferred but not required. Benefits Our mission of More Home, Less Money® is only possible with the best talent in the industry. If that’s you, if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today! - As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability. - Focus on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. - For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.

• Develops and implements customer service plans to achieve industry- and region-specific goals. • Prepares and coordinates budgets within the area of responsibility and ensures appropriate measures are taken in the event of variances between target and actual figures. • Closely monitors and manages the balance between sales and margins to maximize contribution margin growth. • Evaluates market analyses to identify customer needs, price lists, and discount rates. • Actively manages order entry and the order backlog. • Is responsible for the opportunity pipeline and ensures a sufficient conversion rate. • Monitors and evaluates competitors’ activities and products. • Ensures that customer-related information is recorded completely and in a timely manner in the CRM system, e.g., transparency regarding the KP share of the customer budget and competitors’ deliveries to customers. • Conducts business meetings with customers and maintains relationships. • Leads negotiations and the conclusion of contracts with customers in collaboration with their supervisor. • Represents the company by participating in industry events, including trade shows, customer/supplier events, and other networking opportunities. • Depending on the organizational structure and current resource allocation, also supports marketing and product-related activities. • Cross-selling of kp products to kitchen and furniture manufacturers. • Industry contacts in the DACH decoration market.

• Use tools such as Cortex, ChatGPT and/or other AI, professional networks and market data to map potential clients and generate consistent opportunities; • Identify business opportunities within existing accounts or new prospects, ensuring customer retention; • Plan and organize regular visits while maintaining a consultative relationship; • Conduct an in-depth diagnosis of customer needs (commercial intake); • Lead discovery meetings using technique and active listening; • Log opportunities in the system (CRM); • Balance manufacturer involvement while protecting negotiation margin; • Co-create strategic proposals in partnership with the pre-sales team; • Conduct proposal presentation meetings with a value-focused approach; • Monitor the customer purchasing and negotiation process; • Always update and manage the pipeline in the CRM; • Handover approved projects/proposals; • Monitor customer satisfaction and generate new opportunities in post-sales; • Comply with defined standards, policies and deadlines according to your roles and responsibilities.

Role Description Are you a relationship-builder with a passion for helping businesses succeed? Do you enjoy creating connections, identifying solutions, and sharing innovative technology that drives growth? If so, this is the perfect opportunity for you! Join us as a Business Account Executive and play a key role in delivering cutting-edge wireless and wired technology solutions that empower local businesses to thrive. Kick off your career earning $55,000–$65,000+ in your first year, with unlimited growth potential for proven sales achievers! Travel Requirement: - Candidates must hold a valid driver’s license and meet all requirements outlined in BeMobile’s Vehicle Policy. What a Day in the Life Looks Like: - Own the Sales Process: Start your day by reviewing your pipeline in Salesforce, scheduling appointments, and preparing proposals tailored to the unique needs of your business clients. - Build Relationships: Meet with decision-makers, quickly establish trust, and present innovative wireless and wired solutions that help their businesses grow. - Drive Results: Execute sales activities consistently—prospecting, presenting, and closing deals—all while working toward ambitious monthly goals. - Stay Sharp & Ahead: Participate in training, collaborate with Verizon’s business team, and stay up to date on promotions, products, and sales strategies. - Collaborate & Connect: Join weekly or monthly virtual meetings to review your funnel, share market insights, and strategize with your leader and teammates. - Engage in the Community: Attend chamber of commerce events, networking opportunities, and trade organizations to expand your professional network and represent BeMobile in the marketplace. - Deliver Excellence: Keep accurate records in Salesforce, manage inventory effectively, and ensure every customer interaction reflects professionalism, reliability, and value. - Thrive & Grow: Each day brings opportunities to sharpen your skills, expand your client base, and make a lasting impact while enjoying the support of a collaborative, growth-driven team. Qualifications - 1 year of sales experience in a business-to-business (B2B) environment - 1-2 years of Wireless experience preferred - A proactive, goal-oriented mindset with the ability to work independently and as part of a collaborative team - Highly organized with attention to detail - Must be proficient in sales, prospecting, project management, leadership, and training - Must be able to manage multiple tasks with proper attention to detail in each task - Must be able to execute the Sales Process fully to ensure it is being used with customers consistently - Excellent communication, collaboration, and interpersonal skills - Must have a reputation for exceeding expectations without constant oversight Benefits - Health, Dental, and Vision Insurance - Employee Assistance Program (EAP) - 401(k) with Employer Match after 90 Days - Career Advancement Opportunities - Pet Insurance - Verizon Service Plan Discounts - Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling - Paid Time Off and Sick Pay - Maternity and Parental Leave - DeVry University Continuing Education Discounts - …and so much more! :) Company Description - Accountable: We take ownership. - Adaptable: We embrace change. - Driven: We continuously improve. - Helpful: We serve with humility. - Trustworthy: We do the right thing. BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All job offers are contingent upon successful completion of a background check. BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law. This is a remote position.