Surgence

Role Description As Quality Assurance Manager, you will lead Surgence's quality strategy across our healthcare supply chain platform, ensuring quality is embedded throughout the product lifecycle. This is a technical, hands-on "player-coach" role. It combines people management, process management, leading through influence, and delivering testing excellence across enterprise SaaS, data, security, and AI-enabled solutions. You'll partner closely with cross-functional teams to drive reliable releases, scalable quality practices, and a culture of accountability and continuous improvement. - Lead and advance Surgence's end-to-end Quality Assurance strategy and execution, embedding quality throughout the Product Delivery Lifecycle (PDLC) from discovery through release and operations. - Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability. - Establish and execute risk-based testing strategies across complex enterprise SaaS platforms, balancing automation, exploratory testing, regression coverage, and speed of delivery. - Own and scale quality assurance practices for data integrity, analytics accuracy, governed metrics, and secure software delivery. - Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches that balance speed with release confidence. - Build, mentor, and develop a high-performing QA organization while establishing scalable roles, responsibilities, and growth expectations. - Operate as a trusted partner to Product, Engineering, Delivery, Data, and Security leadership, fostering early alignment, surfacing cross-functional risks, and driving resolution through collaboration. - Serve as a trusted advisor on quality, release readiness, and risk, providing clear recommendations grounded in evidence, customer impact, and sound judgment. - Champion a culture of shared accountability for quality, continuous improvement, and operational excellence while balancing innovation, speed, long-term quality, and customer trust. - Define validation and monitoring strategies for AI/ML-enabled features, including accuracy, bias, edge-case testing, and regression or drift detection where applicable. - Establish organizational guardrails for responsible AI usage across QA and Engineering, reinforcing expectations around data privacy, auditability, transparency, and appropriate human oversight. - Provide visibility into quality health through release readiness assessments, defect trends, and risk reporting, escalating issues that could impact customer trust, regulatory obligations, or business commitments. Qualifications - Bachelor's degree in Business, Healthcare Administration, Quality Engineering, Computer Science, or a related field strongly preferred. - 10+ years of experience in Quality Assurance and/or Quality Engineering strongly preferred. - 5+ years leading, evolving, and optimizing QA teams and operating practices strongly preferred. - Experience in healthcare, healthcare supply chain, or other regulated industries is strongly preferred. - Strong background in B2B SaaS quality assurance, including experience with multitenant platforms, configurable customer environments, system integrations, and enterprise-grade release readiness spanning functional, regression, and performance validation. - Experience building and executing risk-based testing strategies across functional, regression, performance, and automated testing initiatives. - Proven expertise in data quality and data governance is required, including validation of data integrity, lineage, analytics outputs, and reporting controls across systems. - Experience supporting security and compliance assurance activities, including validation of access controls, permissions, and testing requirements in regulated environments. - Working knowledge of modern automation and AI-enabled quality practices is expected, including the use of AI tools to accelerate test design, automation, analysis, and documentation, with strong judgment around verification, traceability, and protection of sensitive data. - Ideal candidate has technical proficiency in Foundry-relevant languages and paradigms such as Python, SQL, and ontology-driven design is required, along with the ability to evaluate AI-generated code and test artifacts for correctness, maintainability, and risk. - The successful candidate will be comfortable operating in a player-coach capacity, balancing hands-on execution with leadership, mentoring, and team development. - Strong analytical, problem-solving, and decision-making skills, along with a proactive and pragmatic approach to quality and risk management in fast-moving, ambiguous environments. - Excellent communication and collaboration skills, with the ability to translate business needs into effective quality strategies and technical solutions. Requirements - Employment is contingent upon successfully passing a post-offer pre-employment background check and drug screening. Benefits - Health, Life, Dental, and Vision Insurance - PTO, Sick Leave, and Paid Holidays - 401K Company Match - Paid Short-Term & Long-Term Disability

Role Description The Account Manager owns post‑sale success, value realization, and executive partnership for assigned strategic accounts. This role is the operating leader for the customer relationship—translating Surgence’s mission into measurable outcomes, orchestrating cross‑functional execution, and ensuring the customer experiences Surgence as a disciplined, strategic partner, not a point solution. As the strategic owner of customer success, you will turn strategy into operational decisions, insights into coordinated action, and collaboration into measurable value. Working across Sales, Product, Delivery, Data, and Support, you'll drive governance, prioritization, and value realization while building long-term trust over short-term wins. Key Responsibilities - Own the end-to-end customer operating cadence from onboarding through scale, establishing clear success criteria, governance, and accountability. - Build trusted relationships with executive and operational leaders, leading QBRs/EBRs focused on outcomes, value realization, and strategic priorities. - Define, measure, and communicate operational, financial, and strategic impact, ensuring value is visible, defensible, and repeatable. - Coordinate cross-functional teams across Sales, Product, Delivery, Data, and Support to execute against customer priorities and remove obstacles to success. - Forecast and mitigate risks related to adoption, data, scope, resourcing, and organizational change before they impact outcomes. - Drive clear decision-making, document trade-offs, and maintain alignment across stakeholders to prevent drift and rework. - Lead adoption, enablement, and change management efforts, partnering with customer champions to ensure sustained operational ownership and long-term success. - Maintain clear visibility into account health, risks, decisions, and realized impact while serving as the primary point of accountability for customer outcomes. Qualifications - Proven success owning post-sale customer relationships, building executive trust, and facilitating stakeholder alignment, decisions, and action that lead to measurable outcomes and renewals. - Experience driving value realization, including defining success criteria, establishing baselines, and tracking measurable impact (operational, financial, or strategic). - Strong program ownership skills, with the ability to manage scope, risks, trade‑offs, and dependencies across multiple initiatives. - High comfort operating cross‑functionally with sales, product, delivery, data, and support teams to orchestrate outcomes. - Exceptional written and verbal communication skills, with a bias toward clarity, documentation, and decision governance. - Ability to lead through ambiguity, escalate risks early, and maintain operating discipline in complex environments. Preferred Qualifications - 7+ years of experience in account management, customer success, consulting, program management, or similar customer-facing roles, preferably within healthcare, supply chain, or enterprise SaaS environments. - Experience working with healthcare providers, IDNs, GPOs, distributors, or other healthcare supply chain organizations. - Experience supporting enterprise software implementations involving data, user adoption, organizational change, and cross-functional stakeholders. - Familiarity with value-based selling, QBRs/EBRs, and customer retention, expansion, or account growth strategies. - Experience managing complex, multi-stakeholder accounts across multiple sites, service lines, or business units. - Comfort leveraging adoption, utilization, customer health, and growth metrics. - Experience in high-growth or scaling organizations. - Bachelor's degree strongly preferred. Benefits - Medical, Dental, Vision, and Life Insurance - PTO, Sick Leave, and Paid Holidays - 401K with Company Match - Short-Term and Long-Term Disability Insurance