The intelligent heart of customer experience.
Senior Solutions Consultant – Public Sector
Location
Virginia
Posted
4 days ago
Salary
$188K - $282K / year
Seniority
Senior
Job Description
Senior Solutions Consultant – Public Sector
Zendesk
• Lead Technical & Business Discovery • Architect AI-Driven CX & ES Solutions • Drive Technical Strategy Through the Sales Cycle • Integrate & Scale • Collaborate & Influence • Measure & Optimize Impact • Champion AI Adoption • Stay Ahead of the Curve
Job Requirements
- 5+ years of presales experience
- Traditional Solutions Consulting experience
- Designing and executing customer pilots
- Business Value Literacy
- Understanding of AI technologies
- Expertise in CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
- Strong analytical and storytelling abilities
- Excellent interpersonal, communication, presentation, and writing skills
- Working knowledge of FSLED compliance requirements
Benefits
- bonus
- benefits
- related incentives
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