• Supports Commercial Loan Officers in the management of existing commercial credit relationships and partners with the Commercial Loan Officers in support of new relationships. • Serves as the primary point of contact for existing borrowing relationships. • Partners directly with the commercial lending team to ensure timely annual reviews, document performance against covenants and conditions, and assists CLO in monitoring and developing action plans for deteriorating credit relationships (i.e., watchlist reports, problem loan status reports, etc.). • Collects updated information, analyzes data, and creates periodic loan review memorandums with risk upgrade or downgrade recommendations with assistance from the CLO, as needed. • Creates, coordinates, and reviews annual review memorandums, property inspections, and commercial real estate evaluations for accuracy and further approval recommendations. • Underwrites, structures, and helps document new loan and modification requests for existing client relationships above a designated threshold; generally the most complex and largest credit relationships and circumstances (i.e., C&I, construction, etc.). • Manages relationships with loan participation partners and provides research and underwriting for new participation loan requests. • Seeks cross-sell opportunities and directs members to other services and products offered by the credit union to meet the needs of the business relationship. • Performs all due diligence required including the review of financial, entity, legal and other documents prior to credit submission to protect credit union resources. • Supports the CLO in the management of the assigned portfolio by monitoring performance and trends, proactively defining credit relationship solutions, identifying issues and developing remediation, underwriting and providing credit approval recommendations as designated. • Supports the CLO in developing and maintaining special reports as needed for commercial lending team to monitor risk, realize opportunities, and aid in department and portfolio allocation and management. • Helps support and train Commercial Portfolio Managers with financial spreads, credit memorandums, annual reviews, and loan documentation. • Assists in ensuring the department adheres to all state/federal regulations, policies, and procedural guidelines. Provides feedback to commercial lending policy and procedural updates and revisions, as required. Remains current on industry, market trends and changes to regulation. • Acts as a backup for the Commercial Credit Manager when needed. • All other duties as assigned.

• Lead and administrate the SME organization • To fully understand business requirements, scope of work and ERP knowledge by the assigned functional area • To ensure current business processes are effectively supported by ERP • To ensure the functional requirements are configured with opportunity for future enhancement • To provide ERP training for end users • Analyze process gaps and establish best practice with site, regional and global team leads • Ensure business processes with major deviation from Corporate business practice are documented and finalised via closed loop processes/procedures • Ensure functional training materials for end users are properly structured and well delivered in the training sessions • Ensure end users are being trained and are prepared for new ERP system • Ensure business scenarios are well evaluated during integration testing with related functional area • Ensure co-ordination of data clean-up and data mapping are effectively validated in the new system • Ensure smooth implementation with no interruption to business towards go-live schedules • Participate in ERP upgrades and co-ordinate global enhancement of ERP • Coordinate necessary revision classes to gear up system knowledge for related end-user

• Develop and lead focused process improvement initiatives to ensure positive system hospital adoption of processes and products, demonstrating improved patient outcomes. • Serve as an expert resource to internal and external stakeholders, leveraging knowledge gained through direct clinician interactions and relationships to provide relevant input to critical conversations. • Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems. • Research data, partner with data experts, set strategy for key metrics, and present baseline and outcome findings to key stakeholders. • Manage and perform other incidental duties as assigned.

• Developing new business with customers to achieve sales targets • Maintaining and optimizing existing relationships and managing business with existing keys customers • Providing feedback on competitor activities in the field via line management • Maintaining and upholding an excellent company image