Role Description UnityPoint Health is looking for an IT Service Provider Management Analyst Senior to join our team! This role ensures effective oversight and continuous improvement of IT service provider relationships. Key responsibilities include: - Analyzing performance data - Maintaining governance documentation - Delivering reports to IT leadership - Collaborating with internal stakeholders and service providers to uphold contractual obligations - Advancing operational excellence across the department Hours: Monday-Friday 8am-5pm Location: Remote - applicants must reside within the UPH footprint of Iowa, Illinois, or Wisconsin. Qualifications - Bachelor’s degree required; equivalent education and work experience will be accepted only if previous experience applies to specific systems. - At least five years of experience in IT operations, financial analysis, or resource management including experience with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance reporting. - Foundational knowledge of IT Service Management (ITSM), outsourcing, or vendor governance practices. - Strong organizational and documentation skills. - Ability to work independently and as part of a team. - Strong communication and collaboration abilities, especially with IT leadership and Finance teams. - Strong written and verbal communication skills, including the ability to prepare clear reports for leadership. - Proficiency with financial reporting tools, dashboards, and visualization platforms (e.g., Excel, Power BI). - Strong analytical skills and detailed knowledge of performance measures and the impact on organizational performance. - Proficiency with reporting tools, dashboards, and visualization platforms (e.g., Excel, Tableau, Power BI, ServiceNow). - Familiarity with contract management concepts. - Project Management and negotiation skills. Requirements - Support the Sr. Director and IT leadership in implementing strategies for service provider performance management and continuous improvement. - Contribute data-driven insights to inform sourcing and governance strategies. - Collect and validate IT Service Provider performance data against contractual commitments. - Track service quality trends and highlight deviations from expected performance. - Maintain accurate records of service provider performance and escalation outcomes. - Provide analysis to support continuous improvement discussions with IT Service Providers. - Assist in managing escalations by gathering root cause information and tracking resolution progress. - Develop and maintain dashboards, scorecards, and reports for IT leadership and governance forums. - Assist in analyzing costs, quality, and service delivery data to identify areas for improvement. - Support preparation of materials for Quarterly Business Reviews (QBRs) and performance briefings. - Ensure data used in reporting is complete, accurate, and consistent with organizational standards. - Track and maintain the Deliverable and Obligations (D&O) tracking mechanism and process. - Assist in analyzing financial and resource data related to service provider performance. - Support cost analysis and reporting to identify opportunities for optimization. - Collect and validate invoice details and support financial reporting. - Maintain contract files, governance records, and service provider documentation in the IT Governance Library. - Assist in creating process documentation, templates, and tools to standardize service provider management practices. - Ensure documentation of escalations, resolutions, and improvement actions are accurate and current. - Draft contract changes per technology requests in accordance with UnityPoint Sourcing standards. - Provide coordination and analytical support for service provider governance forums and meetings. - Assist in tracking and following up on action items with service providers and internal stakeholders. - Support contract changes and renewals. - Educate UnityPoint IT members on IT Service Provider operational obligations and manage issues related to the contract. Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family. - Support and development opportunities to deliver an exceptional employment experience.

• The Revenue Cycle Analyst supports the full revenue cycle continuum, spanning front-end, mid-cycle, and back-end functions, while providing data-driven insights to improve revenue integrity, operational efficiency, and financial performance. • This role combines hands-on revenue cycle execution with analytics and reporting responsibilities, enabling accurate reimbursement, identifying performance trends, and supporting continuous improvement across billing operations and workflows. • Managed full revenue cycle processes (insurance verification through A/R follow-up), ensuring accurate, timely claims submission and compliance with payer requirements. • Resolved denials and billing issues, maintained detailed documentation, and supported high-volume workflows with strong accuracy and adherence to standards. • Create and manage reports and dashboards, ensuring data accuracy while monitoring KPIs to identify risks and performance issues. • Analyze financial and operational data (e.g., denials, A/R, payer trends) to uncover root causes and deliver actionable insights for improvement. • Supported and optimized EHR and billing systems, identifying workflow inefficiencies and implementing process and system improvements.

• Support the analysis of compensation programs, including base pay structures and incentive programs. • Assist in evaluating, benchmarking, and market pricing jobs the organization's jobs by documenting responsibilities and requirements in job descriptions. • Create recurring and ad hoc compensation reports and dashboards to support decision-making using the human resources information system. • Maintain and update job descriptions to ensure they remain current and aligned with business needs. • Support the firm’s annual year-end merit and incentive processes. • Help ensure compensation programs comply with applicable laws, regulations, and company policies. • Partner with practice and HR Business Partners on pay equity issues. • Engage and participate in compensation salary surveys. • Review UKG transactions and Milliman job postings to confirm alignment with the compensation structure. • Use Power BI to build, maintain, and enhance dashboards and visual reporting for compensation metrics, workforce trends, market data, and internal equity analysis. • Other duties as assigned.

Role Description Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges. Qualifications - Bachelor’s level degree or higher in business administration, accounting or other business-related field from an accredited college or university. - Minimum Lean Six Sigma Black Belt Certification. Requirements - Must be a US Citizen (MUST). - Must be eligible to possess MBI (IRS Background Investigation) clearance. Active IRS MBI clearance is preferred. - Demonstrated experience conducting organizational studies and evaluations. - Experience in designing systems and procedures. - Conduct work simplification and measurement studies. - Prepare operations and procedures manuals to assist management in operating more efficiently and effectively in a government environment. Benefits - eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.