Lucet

• Administer and enhance employee benefits programs, including enrollments, life events, renewals, open enrollment, and vendor partnerships, ensuring accurate, compliant, and employee-focused delivery. • Serve as the primary resource for benefits, workers’ compensation, disability, and accommodation programs while managing communications, reporting, payroll coordination, and program improvements. • Manage leave, disability, workers’ compensation, and accommodation cases from intake through return-to-work, ensuring compliance, documentation, and effective case management. • Interpret leave regulations, coordinate pay impacts, and partner with leaders, HR, Payroll, Legal, and vendors to deliver consistent, compliant administration and policy improvements. • Develop and lead the organization’s wellbeing strategy, fostering employee engagement, wellness, and a healthy workplace culture. • Ensure compliance with benefits and leave regulations through audits, reporting, policy administration, data integrity, and stakeholder collaboration. • Manage HR systems, vendor relationships, SOPs, employee self-service resources, and process improvements to enhance efficiency, accuracy, and employee experience.

• The role of the Certified Medical Coder is to review and code medical records in their entirety, assigning appropriate ICD-10-CM codes (as defined by ICD-10-CM Guidelines and CMS) from any/all CMS acceptable documents to be used for financial purposes. • Ensures adherence to Lucet and Departmental Policies and Procedures. • Demonstrate advanced knowledge of medical coding across multiple specialties or provide subject matter expertise in a critical specialty area. • Ensure accurate, complete, and compliant assignment of diagnosis codes while maintaining a minimum of 95% coding accuracy and completeness. • Maintain current knowledge of ICD-10-CM guidelines, HCC risk adjustment models, Medicare reimbursement requirements, and applicable federal regulations. • Adhere to HIPAA standards and confidentiality requirements while actively participating in training, education programs, and professional development opportunities. • Utilize multiple systems and tools to research medical records, manage priorities effectively, and meet productivity expectations in a remote work environment. • Support quality improvement initiatives, respond promptly to communications, attend required meetings, and contribute to process enhancement efforts.

• The Clinician, CCR delivers behavioral health utilization management by conducting clinical reviews, coordinating care, and partnering with providers and internal teams to ensure medically appropriate treatment, effective discharge planning, and positive member outcomes • Conduct clinical reviews across all levels of behavioral health care and apply medical necessity criteria to treatment decisions • Utilize clinical judgment, evidence-based practices, and peer review processes to recommend appropriate levels of care • Collaborate with members, families, providers, and internal teams to coordinate care and ensure access to appropriate services and resources • Support discharge planning and continuity of care, including referrals, follow-ups, and connection to community or outpatient services • Maintain accurate clinical documentation and adhere to health plan requirements, regulatory standards, and utilization management processes • Contribute to quality outcomes by managing caseloads, participating in clinical rounds, and supporting efficient service delivery within established guidelines

• Responsible for credentialing behavioral health providers (clinicians and facilities) for inclusion in the Lucet provider network • Work collaboratively with providers, external agencies, and other team members within Network Operations and management staff to promote timely processing • Research and verify provider credentials, including licensure, education, insurance coverage, and professional background • Communicate with external agencies and conduct database searches to validate provider qualifications • Review provider applications for errors and inconsistencies; follow up to obtain required information • Maintain accurate provider records in credentialing databases • Prepare and update provider files for presentation to Credentialing Committee meetings • Support departmental projects and identify opportunities to improve workflows

• The Temporary Talent Acquisition Partner (TA Partner) manages the full-cycle recruitment process to attract, hire, and retain top talent that aligns with our company's culture and business goals. • This will be achieved through the development of local and national recruiting, employing traditional sourcing strategies and resources as well as developing and implementing new and creative recruiting ideas. • Lead end-to-end recruitment activities for various openings across corporate, call center, behavioral health and clinical positions, including sourcing, screening, interviewing, selection, offer development, and hiring while ensuring compliance with applicable policies and regulations. • Partner with hiring managers and business leaders to understand recruiting needs, develop targeted recruiting strategies, and attract top talent. • Serve as a trusted recruitment advisor by providing guidance on hiring, interviewing, and candidate selection. • Maintain recruitment data and reporting through the ATS, ensuring compliance with employment laws, regulations, and organizational standards.

• The Clinical Care Consultant - USPS will be responsible for handling telephone contacts that require a counselor at the time of the call and follow-up with sensitive cases. • Provides telephonic consultation, risk assessment, crisis intervention, and referrals for high-risk individuals, including urgent and emergent cases involving risk of harm, abuse, duty to warn, and substance use concerns. • Conducts clinical reviews, case management follow-up, brief interventions, and coordinates care and referrals to appropriate mental health, community, and treatment resources beyond EAP services when needed. • Serves as a clinical subject matter expert by providing real-time consultation, collaboration, and emergency care coordination for Intake Clinicians, leadership, HR, and management on complex workplace and critical incident cases. • Supports service center operations through issue triage, workflow assistance, new hire training, crisis management education, and expertise related to USPS programs and day-to-day clinical processes. • Demonstrates advanced knowledge of mental health diagnoses, treatment modalities, EAP benefits, crisis response, and professional client interactions while effectively managing multiple systems and priorities in a fast-paced environment. • Maintains compliance with organizational policies, regulatory standards, documentation requirements, screening and referral protocols, and actively collaborates with multidisciplinary teams through case presentations and staff participation.

Title: Engagement Coordinator (Temp-to-Perm) Location: United States Department: Team Member Job Description: - United States Location/Remote United States - Remote - Team Member - Full-Time - Requisition #: ENGAG002532 - This is a 90-day temporary role with the potential to convert to a permanent position with Lucet. Work Schedule: Monday - Friday, 9am - 5:30pm EST or 9:30am - 6pm EST Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Hourly compensation between $17.95 - $19.15. - *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. - At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Engagement Coordinator plays an important role in reaching out to our active insured members to schedule their annual wellness/benefit exam. This role involves making outbound calls using a Progressive dialer, while being held accountable to minimum required that are in line with industry standards. - Member Relationship Building & Communication - Build strong, sustainable relationships with members through effective customer service techniques across all communication platforms. - Identify member needs, clarify information, and provide timely, accurate guidance and solutions. - Appointment Coordination & Support - Assist members with scheduling, rescheduling, and canceling appointments while coordinating with family members, caregivers, or healthcare proxies. - Provide clear instructions and education to prepare patients for in‑home exams and scheduled services. - Operational Efficiency & Documentation - Manage high volumes of inbound/outbound calls, emails, chats, and texts while maintaining service quality. - Accurately document member interactions, appointment outcomes, data entry tasks, and other details that support the primary care team. - Who You Are - Required Qualifications - Minimum of a High School diploma - Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, sales focused, customer centered, production driven environment - Understanding of medical terminology - Proficient with Microsoft Office Suite and Dialer experience. - Flexibility and ability to adapt to changing work aspects that may include different campaigns, lists, leads, making manual calls, reminder calls, and follow up text messages as needed. - Ability to work schedule of Monday through Friday between 9am-6pm EST - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. - Living our Values: - - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. - Competencies - - Strong interpersonal and communication skills, with the ability to work effectively with diverse populations and flexibility in managing conversations around a variety of member needs and presenting concerns. - Effective critical thinking and problem-solving skills. - Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach. - Convey confidence and understanding of member needs and care resources. - Ability to problem solve and arrive at solutions timely and with consideration of the end user in mind. - Remains positive and keeps forward momentum when faced with challenges. - Have the ability to relate to others and connect quickly. - Demonstrate persistence in meeting objectives and personal development goals. - Working Conditions: - - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. - This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home. - A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment - - We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

• The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams. • Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency. • Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards. • Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA. • Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff. • Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions. • Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

• The Sr Analyst, Healthcare Data will be a business consultant to the rest of the organization in providing reports and analysis to support Lucet’s clinical and operational performance. • In addition, the analyst is responsible for translating evaluation questions into analytic plans, constructing analytic datasets, producing appropriate data summaries, and conducting valid data comparisons and statistical tests. • Lead reporting and analytics initiatives that support product innovation, program evaluation, and population health strategies. • Partner with clinical, account management, and strategy teams to identify target populations, define intervention cohorts, and develop meaningful performance measures. • Conduct claims and utilization analyses to identify cost drivers, savings opportunities, and actionable trends across member, provider, and demographic segments. • Model cost-savings scenarios, evaluate practice patterns, and develop recommendations to improve cost of care and financial outcomes for clients. • Assess the financial impact of contracts, negotiations, RFPs/RFIs, and other strategic initiatives to support informed decision-making. • Deliver timely analyses and reporting that help management and operational teams achieve business objectives while ensuring data-driven recommendations.

• Deliver comprehensive virtual care, including patient assessments, condition management, medication review, and appropriate escalation, while ensuring compliance with telehealth regulations and licensure requirements. • Collaborate with multidisciplinary teams and utilize telehealth workflows to support coordinated, continuous care and maintain accurate documentation of patient encounters. • Educate patients on preventive care, disease management, and healthy lifestyle behaviors to improve outcomes and encourage active participation in their health. • Provide compassionate, culturally sensitive care while maintaining professionalism, strong communication, and sound clinical judgment in all interactions. • Adhere to clinical guidelines, regulatory standards, and organizational policies while participating in quality improvement initiatives. • Ensure accurate, timely documentation, uphold patient privacy, and maintain high standards of safety, ethics, and confidentiality.