• Provide program leadership, technical direction, and assistance to ABB end customers, users and other ABB field personnel in the operation, inspection, maintenance and repair of assigned product lines to include but not limited to; power delivery, drive systems and control systems. • Complying with all ABB and end customer EHS policies and procedures. • Installing, maintaining, repairing and commissioning equipment used in power delivery, support outages, control systems and power quality systems. • Developing working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management. • Cultivating excellent relationships with clients that lead to a strong base of referral business.

• Execute work to meet assigned objectives. • Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment. • Deliver quality customer service and execute service work as per customer orders and expectations. • Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Be responsible for hands-on execution of projects, including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices.

• Diagnose, repair, and maintain Revvity's Diagnostics and Life Sciences portfolio ensuring maximum uptime across Italian territory. • Execute preventive maintenance schedules and respond to service calls, prioritizing critical customer needs. • Manage and track technical escalations, coordinating with European technical support and product specialists to ensure timely resolution. • Provide on-site technical training and troubleshooting support to optimize instrument performance. • Partner with Sales, Applications, and European Service teams to drive customer satisfaction, retention, and growth opportunities. • Share field insights with Product Management to support continuous improvement initiatives. • Manage spare parts inventory and complete all service documentation, reports, and expenses per SLA requirements. • Maintain current technical documentation and ensure compliance with Quality Management System and safety standards. • Align activities with departmental KPIs and performance targets.

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. • Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Collaborate with internal partners to resolve customer issues and improve processes • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators • Increase technical competency level servicing instruments by completing in-person or online training courses • Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines