• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. • Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Collaborate with internal partners to resolve customer issues and improve processes • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators • Increase technical competency level servicing instruments by completing in-person or online training courses • Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines

• Complete applications and service forms for all product lines, including Life Insurance, Health, Annuities (LHA), Mutual Funds (MF), Financial Planning, and Brokerage, ensuring they are in good order (IGO) • Research & resolve not-in-good-order (NIGO) issues across all product lines by analyzing processes, correcting errors, and gathering additional information as needed • Collaborate with external companies to ensure forms are in good order (IGO) • Efficiently navigate over 40 systems to accurately process applications and service forms, minimizing the need for additional outreach to representatives and clients • Facilitate money movement for internal and external products on behalf of the FA/Client, ensuring accuracy and compliance • Proactively contact clients to gather information, provide reminders to the client to complete various applications/forms, assist in conversations with external companies and clients to verify form accuracy, gather additional details, and complete required paperwork • Understand and apply back-end and front-end processes across all product lines to ensure seamless handling of transactions • Review external company statements to input accurate data for financial planning

• Responding to customer inquiries and delivering advanced remote technical support • Leveraging troubleshooting expertise to provide accurate solutions • Documenting all findings and actions thoroughly • Utilizing remote support tools to diagnose issues

• You will be part of a 35-person team of technology-driven sensor, IoT, and hardware engineers. • Together with your colleagues, you will take on the following tasks: you will get complex products up and running on-site at customer locations. • You will work in operational field environments to validate, test, and troubleshoot hardware and software under live conditions and unpredictable field circumstances. • You will interpret complex customer requirements, handle technical pre-sales engagement, and develop smaller, tailored system adaptations to ensure our products integrate seamlessly into customers' specific ecosystems. • You monitor systems, resolve incidents, and continuously improve observability.