• Manage dealer relationships within a geographic territory to achieve key objectives while offering support on all GM Financial initiatives. • Work on a team of five to eight SAMs and gain account management experience with job-shadowing, roleplaying, credit underwriting and assessments to prepare you for the consultative sales field assignment. • Develop strong personal networks of business professionals within GM Financial and the automotive industry. • Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending and other functional areas to resolve issues by partnering with subject matter experts. • Analyze dealer-specific data using reporting tools and take appropriate action. • Identify and resolve dealer issues presenting excessive risk to GM Financial, such as portfolio issues, fraud and dealer agreement violations. • Professionally represent the brand and demonstrate our captive value proposition.

• Manage a designated territory and develop strong relationships with end customers, VARs and consultants • Identify cross selling opportunities within Honeywell. • Build relationships with our technology partners to cross sell the entire portfolio driving incremental revenue. • Identify and pursue new business opportunities to drive revenue growth. • Manage the entire sales cycle from end to end including in-depth product demonstrations. • Deliver exceptional customer service and support, ensuring customer satisfaction. • Analyze market trends and competitor activities to stay informed and adapt sales strategies accordingly. • Collaborate with cross-functional teams to ensure seamless customer onboarding, order processing, and support. • Travel 50%: PA, DE, MD, DC, NC, SC, VA

• Compile lists of prospective customers for use as sales leads • Travel throughout assigned territory to call on regular and prospective customers • Build and utilize functional knowledge of products sold by use, vendor, and location • Develop relationships with key vendors in assigned electrical markets • Promote and feature key vendor products through sales calls • Process orders from customers using all required company policies, procedures and systems • Provide verbal and written quotations or estimates of prices • Estimate delivery dates to customers based on production and delivery schedules • Investigate and resolve customer problems with deliveries • Assist in collections of accounts • Develop relationships with new and existing customers • Work with customers to resolve problems and issues as directed

Role Description The Account Manager owns post‑sale success, value realization, and executive partnership for assigned strategic accounts. This role is the operating leader for the customer relationship—translating Surgence’s mission into measurable outcomes, orchestrating cross‑functional execution, and ensuring the customer experiences Surgence as a disciplined, strategic partner, not a point solution. As the strategic owner of customer success, you will turn strategy into operational decisions, insights into coordinated action, and collaboration into measurable value. Working across Sales, Product, Delivery, Data, and Support, you'll drive governance, prioritization, and value realization while building long-term trust over short-term wins. Key Responsibilities - Own the end-to-end customer operating cadence from onboarding through scale, establishing clear success criteria, governance, and accountability. - Build trusted relationships with executive and operational leaders, leading QBRs/EBRs focused on outcomes, value realization, and strategic priorities. - Define, measure, and communicate operational, financial, and strategic impact, ensuring value is visible, defensible, and repeatable. - Coordinate cross-functional teams across Sales, Product, Delivery, Data, and Support to execute against customer priorities and remove obstacles to success. - Forecast and mitigate risks related to adoption, data, scope, resourcing, and organizational change before they impact outcomes. - Drive clear decision-making, document trade-offs, and maintain alignment across stakeholders to prevent drift and rework. - Lead adoption, enablement, and change management efforts, partnering with customer champions to ensure sustained operational ownership and long-term success. - Maintain clear visibility into account health, risks, decisions, and realized impact while serving as the primary point of accountability for customer outcomes. Qualifications - Proven success owning post-sale customer relationships, building executive trust, and facilitating stakeholder alignment, decisions, and action that lead to measurable outcomes and renewals. - Experience driving value realization, including defining success criteria, establishing baselines, and tracking measurable impact (operational, financial, or strategic). - Strong program ownership skills, with the ability to manage scope, risks, trade‑offs, and dependencies across multiple initiatives. - High comfort operating cross‑functionally with sales, product, delivery, data, and support teams to orchestrate outcomes. - Exceptional written and verbal communication skills, with a bias toward clarity, documentation, and decision governance. - Ability to lead through ambiguity, escalate risks early, and maintain operating discipline in complex environments. Preferred Qualifications - 7+ years of experience in account management, customer success, consulting, program management, or similar customer-facing roles, preferably within healthcare, supply chain, or enterprise SaaS environments. - Experience working with healthcare providers, IDNs, GPOs, distributors, or other healthcare supply chain organizations. - Experience supporting enterprise software implementations involving data, user adoption, organizational change, and cross-functional stakeholders. - Familiarity with value-based selling, QBRs/EBRs, and customer retention, expansion, or account growth strategies. - Experience managing complex, multi-stakeholder accounts across multiple sites, service lines, or business units. - Comfort leveraging adoption, utilization, customer health, and growth metrics. - Experience in high-growth or scaling organizations. - Bachelor's degree strongly preferred. Benefits - Medical, Dental, Vision, and Life Insurance - PTO, Sick Leave, and Paid Holidays - 401K with Company Match - Short-Term and Long-Term Disability Insurance