Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a hands-on Workday professional to join our HRIS team as the primary owner of our Workday Learning module in addition to general support of the platform. You'll serve as a critical technical partner and stakeholder liaison — bridging the gap between system capabilities and the needs of our Talent Development, Operations, and broader People teams. This role is responsible for configuring, optimizing, and supporting the Workday Learning platform while also contributing to reporting, analytics, and general Workday HCM support. You'll play a key role in driving learning technology strategy and ensuring our platform scales alongside company growth. Our Workday portfolio includes HCM, Absence, Recruiting, Learning, Help, and Adaptive WFP. You'll report to the Director, HRIS & Analytics. This is an individual contributor position. You can work remotely or from one of our offices in Santa Ana, CA or Jersey City, NJ. We believe there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to one of our offices, you may be required to be onsite most of the time. This will be discussed further during the recruiting process. What You'll Do Learning Management — System Ownership - Serve as the primary subject matter expert for the Workday Learning module - Configure and maintain learning programs, campaigns, course content, audiences, and completion rules - Partner closely with Talent Development and Operations teams to understand learning needs and translate them into scalable system solutions - Manage content libraries, blended learning paths, and external content integrations - Support and maintain learning-related integrations with third-party content or delivery platforms - Ensure data integrity, security, and compliance across all learning records and configurations - Configure and manage learning-related business processes and associated security - Lead bi-annual Workday release reviews, testing, and implementation for Learning and assigned workstreams HCM & Broader Workday Support - Provide foundational support across Workday HCM including core configuration, business processes, and data management - Serve as a flexible team member on a small HRIS team — willing to stretch across modules to meet business needs - Provide coverage and support for other Workday modules during peak periods or team capacity gaps Stakeholder Partnership - Act as a strategic partner to Talent Development, Operations, and other stakeholders who leverage the Learning platform - Translate business requirements into system configurations, enhancements, and scalable processes - Serve as a consultant to internal customers on how to maximize Workday Learning capabilities - Provide tier 2/3 operational support for learning-related system issues, data problems, and change requests - Support change management and communications around system updates and new feature rollouts Reporting & Analytics - Develop and maintain Workday reports, dashboards, and discovery boards focused on learning completion, compliance, and associated metrics - Build and maintain calculated fields in support of learning reporting and integrations - Conduct system audits to validate data integrity and ensure reporting accuracy - Provide technical reporting guidance and support to internal customers across functions Process Improvement & Implementation - Collaborate with business stakeholders to identify and implement system improvements within the Learning module and beyond - Analyze and refine processes to optimize technology capabilities and improve the learner and administrator experience - Facilitate planning and scoping of automation and efficiency initiatives Who You Are Required Qualifications - Demonstrated success in partnering with Talent Development or L&D teams as a technical partner to optimize and scale Workday LearningHigh level of expertise in Workday Learning, including program configuration, campaigns, content management, and reporting - Minimum 5 years of post-production Workday experience with intermediate-to-advanced expertise in core configuration concepts - Strong foundational knowledge of Workday HCM — business processes, security, and core data structures - Solid report writing skills including calculated fields, dashboards, and discovery boards with a focus on learning and HCM data - Demonstrated knowledge of system testing, design, and auditing procedures - Experience with Workday release planning and user request management - Excellent analytical, problem-solving, and multitasking abilities - Strong project management and change control process knowledge - Ability to handle sensitive information with discretion and professionalism - Ownership mentality with a proactive approach to identifying and driving improvements - Strong written and verbal communication skills, including the ability to present to stakeholders - Ability to work independently and collaboratively across diverse teams in a small, dynamic HRIS environment Preferred Qualifications - Familiarity with learning content standards (SCORM, xAPI) and external LMS or content platform integrations - Workday Pro Certification in Learning with demonstrated hands-on experience - Experience supporting learning compliance programs or regulatory training requirements Salary Range: The salary range for this position is $110,891 - $180,035. Actual compensation within this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation — please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - {Non-Exempt} Vacation: All full-time employees are eligible for paid vacation9 - {Salaried} Vacation: All salaried employees are eligible for flexible time-off - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Candidates must be authorized to work in the United States. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Role Description Next-Gen Transformation: - Take telecom to the next generation by leading the redesign of our enterprise trunking network, optimizing our E911 infrastructure, and driving Contact Center modernization toward natural language processing and automation. Cloud Architecture Migrations: - Mature existing telecom solution designs by expanding cloud architecture. - Oversee the upcoming fiscal year migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms across key markets, while maintaining our primary Avaya footprint in most markets. Technical Governance: - Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows. - Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests. Enterprise Standards: - Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments) and align with broader security and infrastructure directives. Architecture Assessment: - Assess existing architectures for cloud readiness or modernization opportunities, including monitoring performance, cost optimization and security compliance. Qualifications - High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred. Requirements - 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures). - Formal leadership or supervisory capacity managing technical teams or solution architects, with a proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously. - Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders. - Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments. - Deep understanding of Contact Center architecture, routing, and workflows, with a strong interest or experience in integrating AI/conversational bots. - While this is a strategic management role, a strong technical foundation is required to effectively guide troubleshooting, configuration validation, and technical decision-making. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

• Help develop and execute AMP’s organics offtake strategy in partnership with the Product team. • Evaluate, commercially validate, and commercialize new end markets and market pathways for recovered materials. • Build and maintain AMP’s organics partner network with processors, converters, and technology developers across the bioeconomy, fuels, and materials sectors. • Support AMP General Managers in securing long-term offtake agreements across AMP-owned facilities. • Provide commercial analysis, pricing recommendations, contract support, partner development, and customer relationship management with End Market partners. • Develop and maintain commercial tools, frameworks and pricing models, to support consistent evaluation, negotiation, and decision-making around offtakes across active and prospective AMP-owned facilities. • Advise commercial originators on project-specific offtake strategies for each project/proposal based on market context, material profile and end market economics. • Coordinate with Government Affairs and commercial originators to support end market development efforts through targeted policy, stakeholder, and industry engagement. • Support origination and execution of strategic partnerships with organic processors, advanced recyclers, petrochemical firms, and materials producers where AMP’s systems can serve as integrated feedstock or offtake solutions. • Drive integration of future acquisitions by mapping high-value revenue pathways and securing offtakes to unlock and maximize post-acquisition returns. • Partner with Operations, Finance, and Engineering to align offtake objectives with production capabilities, pricing assumptions, technical validation, and facility performance. • Work with Marketing & Commercial teams to develop marketing collateral that communicates AMP’s end-market strategy, value proposition, and commercialization efforts to municipal and private customers.

Role Description We are looking for an experienced Senior Relationship Manager to join our team. We need a passionate high performing individual to consistently provide a high level of service to our public sector business customers through day to day engagement and relationship building, service performance reporting, problem management and escalation, and continuous improvement. Your passion for providing excellent end-to-end customer service and your strong interpersonal and leadership skills will help us ensure that we are consistently delivering for our customers and their end users. Key Areas of Focus - Customer engagement - Act as first point of contact for external service enquiries and escalations - Ensure timely and quality responses to customer queries - Schedule and chair customer meetings including regular service reviews with key customer stakeholders - Build and maintain excellent relationships across the customer base - Identify and assess customers’ pressures, needs, challenges, to achieve and exceed customer satisfaction - Understand our customer contractual obligations, including SLAs, and regularly track and review performance against these - Work with finance and the delivery teams to ensure accurate billing, minimising disputes, and payments in line with the contract terms - Work with the finance partner to produce monthly and quarterly customer-facing financial summaries for actuals and forecasts for program delivery and ongoing service - Service performance & reporting - Use our support systems to produce regular customer service reports and quality documentation covering SLAs, service performance, incidents and problems - Analyse and present service data to customers via reporting and service reviews - Use service data and customer feedback to identify trends and areas of opportunity for improvement - Work internally to ensure tasks are carried out in a timely manner and in line with customer expectations - Understand and engage in the incident management process, acting as the liaison between Wifinity and customer where required - Manage stakeholders through regular reporting and engagement - Continuously improve customer experience Qualifications - Strong leadership skills and able to engage individuals across all levels of an organisation - Strong written and verbal communication skills, able to analyse and present complicated data in a clear and concise way - Detail oriented and able to analyse information and data coming from different sources - Able to work independently and as part of a team in a fast-paced environment Requirements - Experience in relationship/customer management, stakeholder management, or service delivery in the WiFi market or other relevant industry - An understanding of the public sector landscape (central and/or local government) or relevant adjacent sectors e.g. outsourced or managed services / service integrators etc. - Proven record of producing quality service reporting - Comfortable in providing leadership in a matrix organisation across delivery, operations, finance, sales - Good commercial, contractual, and financial knowledge - Security clearance or ability to gain Benefits - Competitive salary and benefits package - Annual Leave Buy & Sell Scheme - Remote first working environment for better work/life balance