Role Description We are looking for an experienced Senior Relationship Manager to join our team. We need a passionate high performing individual to consistently provide a high level of service to our public sector business customers through day to day engagement and relationship building, service performance reporting, problem management and escalation, and continuous improvement. Your passion for providing excellent end-to-end customer service and your strong interpersonal and leadership skills will help us ensure that we are consistently delivering for our customers and their end users. Key Areas of Focus - Customer engagement - Act as first point of contact for external service enquiries and escalations - Ensure timely and quality responses to customer queries - Schedule and chair customer meetings including regular service reviews with key customer stakeholders - Build and maintain excellent relationships across the customer base - Identify and assess customers’ pressures, needs, challenges, to achieve and exceed customer satisfaction - Understand our customer contractual obligations, including SLAs, and regularly track and review performance against these - Work with finance and the delivery teams to ensure accurate billing, minimising disputes, and payments in line with the contract terms - Work with the finance partner to produce monthly and quarterly customer-facing financial summaries for actuals and forecasts for program delivery and ongoing service - Service performance & reporting - Use our support systems to produce regular customer service reports and quality documentation covering SLAs, service performance, incidents and problems - Analyse and present service data to customers via reporting and service reviews - Use service data and customer feedback to identify trends and areas of opportunity for improvement - Work internally to ensure tasks are carried out in a timely manner and in line with customer expectations - Understand and engage in the incident management process, acting as the liaison between Wifinity and customer where required - Manage stakeholders through regular reporting and engagement - Continuously improve customer experience Qualifications - Strong leadership skills and able to engage individuals across all levels of an organisation - Strong written and verbal communication skills, able to analyse and present complicated data in a clear and concise way - Detail oriented and able to analyse information and data coming from different sources - Able to work independently and as part of a team in a fast-paced environment Requirements - Experience in relationship/customer management, stakeholder management, or service delivery in the WiFi market or other relevant industry - An understanding of the public sector landscape (central and/or local government) or relevant adjacent sectors e.g. outsourced or managed services / service integrators etc. - Proven record of producing quality service reporting - Comfortable in providing leadership in a matrix organisation across delivery, operations, finance, sales - Good commercial, contractual, and financial knowledge - Security clearance or ability to gain Benefits - Competitive salary and benefits package - Annual Leave Buy & Sell Scheme - Remote first working environment for better work/life balance

• Lead and manage the end-to-end transition phase (planning execution stabilization) • Define and maintain transition plan, timeline, and governance framework (aligned with ~2-month transition schedule) • Coordinate knowledge transfer (KT), shadowing, and reverse shadowing activities • Ensure completeness of documentation (process flows, KT materials, SOPs, runbooks) • Manage transition risks, issues, and dependencies with proper mitigation plans • Work closely with incumbent vendors, client stakeholders, and delivery teams • Define service readiness criteria (people, process, tools) • Ensure seamless handover into AMS operations (L2/L3 support model) • Monitor transition progress and report status to stakeholders regularly • Support early-life support and stabilization post-transition • Align resource onboarding and ramp-up plan with transition milestones

Role Description We are seeking an experienced and highly driven Design Manager to lead the design and construction administration of mission-critical and data center projects. This role is responsible for owning the full design lifecycle, from concept through construction and final project closeout. The Design Manager serves as the technical and design authority, ensuring all disciplines are fully integrated and aligned with project goals. Success in this role means delivering coordinated, code-compliant, and constructible designs that maintain design intent, quality, schedule, and budget through commissioning. What you'll do - Design Leadership and Management - Lead multidisciplinary design efforts across architecture, structural, MEP, fire and life safety, low-voltage, security, DAS, and BMS/EPMS systems. - Develop and maintain the Basis of Design (BOD) aligned with the Owner’s Project Requirements (OPR). - Manage design progression through Schematic Design, Design Development, and Construction Documents. - Establish clear milestones, deliverables, and design budgets. - Conduct regular check-ins with leadership and stakeholders. - Engineering and Systems Coordination - Coordinate critical power and cooling infrastructure, including redundancy strategies such as N+1 and 2N configurations. - Oversee BIM and Revit coordination, including clash detection and constructability reviews. - Ensure compliance with relevant codes and standards including IBC, NFPA, ASHRAE, Uptime Institute criteria, and local AHJ requirements. - Collaborate with internal design leadership as needed. - Construction Administration - Review submittals, shop drawings, and product data. - Respond to RFIs accurately and within agreed timelines. - Issue design clarifications and instructions and evaluate change orders for scope and cost impact. - Participate in site observations, OAC meetings, and commissioning activities. - Support project closeout, punch lists, and integrated systems testing. - Project, Schedule, and Budget Management - Manage design scope, fees, and resources across internal teams and external consultants. - Develop and maintain design schedules aligned with procurement and construction timelines. - Identify risks, manage assumptions, and drive value engineering initiatives. - Client and Stakeholder Engagement - Serve as the primary point of contact for clients on design-related matters. - Lead design reviews and coordinate approvals with authorities having jurisdiction and utilities. - Communicate project status, risks, and key decisions to stakeholders at all levels. - Team and Quality Leadership - Lead, mentor, and develop design staff while setting clear expectations and accountability. - Establish and enforce QA and QC processes at each design milestone. - Promote a culture centered on constructability, operability, and continuous improvement. - Standards and Service Development - Develop and maintain design standards, templates, and repeatable solutions. - Support consultant selection, scoping, and performance evaluation. Qualifications - Proven experience managing multidisciplinary design for data centers or mission-critical facilities. - Strong knowledge of building systems including electrical, mechanical, and cooling infrastructure. - Familiarity with industry standards such as IBC, NFPA, ASHRAE, and Uptime Institute Tier classifications. - Experience with BIM and Revit coordination processes. - Strong leadership, communication, and project management skills.

Role Description The Senior Treasury Relationship Manager will support municipal and public-sector clients, including cities, towns, counties, authorities, and other government entities that bank with us. This role is focused on managing and growing treasury relationships across New Jersey and surrounding markets, advising clients on comprehensive working capital and treasury solutions including: - Cash Management - Commercial Card - Merchant Services - Trade - Supply Chain Finance The role will be based in New Jersey, with office presence in Summit or remote, and a dedicated focus on regional government banking portfolios. Primary Responsibilities - Serve as a trusted advisor to municipal government and public-sector clients and prospects, delivering treasury solutions that optimize cash flow, liquidity, and operational processes while driving high client satisfaction and revenue growth. - Achieve annual goals through new client acquisition and expansion of existing government banking portfolios across New Jersey and adjacent markets. - Partner closely with Government Relationship Managers to position Treasury Services early and consistently with existing and prospective municipal clients, identifying new opportunities and cross-sell potential. - Provide thoughtful leadership, public-sector–specific insights, and market perspective to support municipalities’ evolving treasury, regulatory, and operational needs. - Coordinate internally with product, service, and implementation partners to ensure seamless onboarding and an optimal end-to-end client experience. - Provide ongoing market feedback and competitive insights within the government banking space to support continued growth and differentiation. Qualifications - Minimum of 10+ years of Treasury Services sales and relationship management experience, preferably supporting municipal, government, or public-sector entities. - Strong knowledge of cash management, commercial card, merchant services, and trade/supply chain finance solutions; CTP preferred but not required. - Excellent communication and presentation skills with the ability to engage municipal finance directors, treasurers, administrators, and other senior officials. - Demonstrates integrity, transparency, and strong ethical judgment aligned with public-sector banking standards. - Self-driven, high-energy, and results-oriented with a strong work ethic. - Ability to travel locally and regionally as needed to support client relationships. Requirements - Bachelor’s Degree required. - Certified Treasury Professional (CTP) preferred but not required. Benefits - Competitive pay. - Comprehensive medical, dental, and vision coverage. - Retirement benefits. - Maternity/paternity leave. - Flexible work arrangements. - Education reimbursement. - Wellness programs and more. - Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .